Factory Direct Furniture & Mattress Warehouse

I gave one star because it was the lowest possible rating. The place is poorly run from top to bottom. I have numerous horror stories from what started off as a single visit.
Originally I purchased a bedroom for my wife’s arrival from the Philippines. I had not owned a bed for myself for 5+ years and I was feeling excited. The issue started with the queen mattress that I purchased. The warehouse workers tried to give me 4 inch box spring for the mattress. I told them that was unacceptable. When I got the bed home, the post for the headboard was in several different pieces. It had broken apart during shipping from their colonial heights location. This allowed me to see the cheap materials and poor craftsmanship of their work. It took 3 weeks for them to get a replacement and again I had the same problem. The less than professional manager and salesman working up front blamed me for everything and never even bothered to apologize.
Finally, after having all of the parts in my possession, I start to assmeble the bed only to find out, the holes were either drilled too small or in the wrong place altogether. Again, I voice my frustrations and they blamed me for not knowing how to assemble a bed. At this point I asked for a full refund and I was declined due to their in store credit only policy. I explained that the quality of their product was so bad that I did not want anything from them.
My wife stopped me from filing a civivl suit and asked me to cool off. So 6 months later I went back to use my store credit so that we would have a living room set in our home for the christmas holiday. I picked out some decent looking furniture, borrowed a truck only for them to tell me that my credit had expired and they needed to contact someone from a different office to investigate. This happened on 12÷20÷14, it is now 12÷23÷14 and I am still waiting for the release of my money, so that I can purchase something that I settled for. I told them that they are a horrible company to do with and they must hate repeat customers. I cannot ee anyone coming to their location more than once.
I asked them if it were acceptable for them to have my money and my merchandise and their attitude was that they could care less.
You have been warned. I wish that I would have read their yahoo reviews before going to this place.