Four Points by Sheraton Richmond Airport

stayed two nights. Rooms are large and clean. Front desk staff very friendly. breakfast buffet was a great price with decent selection and friendly attentive wait staff. TVs in the bar are an afterthought. Go watch sports somewhere else. building is old but we’ll kept.

The hotel had given the three rooms I had booked away for some wedding that happened on the night of the 7^th of Nov. After 45 minutes of pressing the desk clerk to do something about it, his consultation with «reservations» (I do not know if it was really reservations or not and if it was the local hotel’s reservations chief or offsite-​brand reservations.) rooms magically became available.
The whole situation was never explained clearly which made me wonder if there wasn’t something gimmick-​y, or if fraud was being attempted.
In any event, having a front desk clerk who can clearly communicate the realities of situations and be proactive in solving problems that belong squarely to the hotel could go a long way to better appearances for the brand here.
WIFI is here, but it is at dialup speed and no one who was asked about the wifi from the hotel volunteered any information. So, the hotel gave me the impression that there is no desire to augment the wifi capability.
The hotel shuttle driver also drives the van as if it is Mr. Toad’s Wild Ride so pay attention during the drive; you may stop him from doing something that gets you hurt in a mishap.

I had an extremely pleasant experience with the front desk staff. This was after I ran into some issues with booking the room on my phone through a third party app. The lady at the front desk was able to sort everything out and help me quickly. Also, the room was top notch with one of the better beds I’ve slept on in a hotel. The AC/​Heat worked perfectly as well. Nice area with plenty of food options.

Dirty carpets in the rooms and halls and the housekeeping staff either needs new vacuums or to actually use them. All that nice dark woodwork in the elevator and by the lobby atm could use a good dusting. I’m not a fan of dispensers in the shower as they can be tampered with and feel cheap. Thank goodness I travel with shampoo and bathroom stuff. The downstairs restaurant Is awful if you want fresh good food go elsewhere. I ordered salmon sorry not defrosted. Ordered chicken roulade with spinach, sun dried tomatoes and cheese with a tomato cuolis someone needs to school this chef on what that is. Eat elsewhere and have a much better meal.

Stayed here one night on a business trip passing through VA. The hotel was pretty average, the room was clean but no frills. The pool looked a little suspect, so I didn’t go in it. I did use the fitness center which was ok, had just the right equipment needed to get the job done.
The hotel is located right off a main road and close to the highway entrance. I would consider staying here again if I needed a one night stay. I have to say the staff was friendly though.

Stayed here while dropping daughter at U of Richmond. Good location with plenty of chainy options for a quick bite or forgotten household items in the plaza across the street. We were upgraded to a two room suite through our spg gold membership, which was great since there were five of us. It had a very spacious living room and dining area with small bar nook and microwave and two large bedrooms with shared shower. Reasonably good condition but a couple pet peeves. Plastic trim piece joining the carpet and tiled areas came up leaving sticky floor undebeath. Towel bar came off the wall. Couch was big and looked nice but you sink like a stone when you sit on it. Beds were not quite as supportive as other Sheratons, but reasonably comfy. HD TVs had mostly SD content. What is the point of upgrading the TV without HD content. Slow WiFi in rooms. This seems to be the rule, rather than the exception at most hotels, unfortunately. AC was comfy and nice and quiet. Overall a comfortable stay. A few tweaks could have made it great.

Oof… this hotel is worn out.
My first room had pale green walls, ugly carpet, a dated bathroom, and smelled like glue or solvent. I requested a move and was switched to a «deluxe room» with a couch, big bathroom, and door onto the pool area that did not smell but still looked like it hadn’t been updated since I was a tot.
The staff was exceptional. They accommodated my room-​switch right away and were friendly and helpful. They better be, because that’s about all this property has going for it.

Service was very good, needed an extra lamp they brought out timely. Front desk friendly. Rooms and halls feel older with a slight odor, but with some noticeable updates. We were backing to pool, was loud. Ron was clean but had a light scent, probably wouldn’t stay again, but would if in a pinch

What a lovely stay at the Four Points!
We had a 6AM flight out of RIC the next morning so wanted to stay close by. It’s just a 7 minute drive to the airport which is perfect.
We checked in and were greeted warmly by the lady and gentleman at the front desk. They both seemed genuine and made nice small talk with us.
Our room was clean and appeared to be updated. The bed was comfortable and there was a mini fridge and microwave in the room along with complimentary bottled water. My only complaint would be the musty smell when we walked in, but it slowly dissipated after putting the air conditioner on.
There was a beer & BBQ event in the bar from 5 – 7 and it was nice to try some free samples of local beer. We didn’t have any BBQ as we were on the way out to dinner, but it looked and smelled delicious.
The hotel is also very close to many chain restaurants and gas stations which was handy for filling up our rental car.
Upon checking out (at 4 AM, yikes!) we were greeted and thanked by another friendly employee. We were also greeted by the shuttle driver who made sure we didn’t need a ride to the airport. Next time we are in town we will definitely be back!

I’ve stayed here before for business and filled out a great review but this experience shows me how vital the staff is to customer experience. Arrived here for anniversary weekend. Reservation made by my husband. Front desk gave me trouble about checking in without him. We have an unusual last name. Would someone try to steal our reservation? Hubby parking car so had to wait for him to ck in. Asked for late checkout on a Monday two times. She didn’t answer me. Thought maybe this requires my husbands presence as well? Asked again when he arrived — the latest I can give you is 12:30 on a monday? Are you that busy? Maybe… then we get a room with handicap shower. Description of room said nothing about this. Called down could we please get room with bathtub. All sold out. Went online they have King rooms available. Hubby went down. Will be a few hours. Ok go to dinner. Go to front desk on way to dinner. Room will be ready in an hour or so right? Answer: I can’t promise that. Very frustrating experience

Picked this hotel after looking at pictures on its website – so it was quite a surprise when the place didn’t look anything like the pictures. Instead it looks like an old, run–
down place that got an insufficient facelift.
High points: the woman at the desk was perfectly nice
the room and bathroom were spacious
low points:
— very, very loud buzzing – possibly from from the refrigerator, which was broken
— room was very stuffy: air was off when I arrived; moldy or something as well
— there was only one very small light in the hallway, which didn’t reach the bedroom at all. after a long drive I had to find my way to a lamp in the pitch black.
Mostly, though, I don’t like being point-​blank lied to about décor and amenities.

What a great area this hotel is in, right near the airport, a Target with a Starbucks, and a Wawa, so convenient.
The hotel is clean and updated and the rooms are comfy and quiet. The beds were so plush that they just hug you all over when you’re resting.
My fiancé and I were driving from Florida back home to New York and we stopped here as a last minute decision since we were both getting sleepy.
I booked our room online and made a special request for foam pillows since I have bad allergies. The foam pillows were in the room upon arrival and I was so excited. I thought that since I booked last minute I would have to wait for the pillows.
Staff was friendly and made checking out the next morning a breeze.
If I’m ever in the area again, I will be sure to stay here.

Very close to airport. Clean and spacious room. They have a shuttle that runs too. No complaints and will be back if needed.

The Sheraton Four Points near Richmond airport is very clean, well updated, and well staffed. As a consistent visitor too the Richmond area, I have enjoyed the updated amenities and friendly staff at this hotel. The breakfast options are excellent and the restaurant, lounge and lobby areas are very comfortably furnished.
As for nearby food and shopping, there is a large grocery store, Target and a number of restaurants including Panera Bread and Five Guys. Unfortunately, these businesses do require crossing a busy highway on foot, with no pedestrian walkway. Certainly doable, but only for an agile person.
Five stars for the hotel, three stars for the nearby amenities averaging a nice, four-​star experience overall.

Came for graduation at VCU, and cost was doubled. Checked in and went to graduation without going to the room. Came back to the room, opened the door AND SOMEONE ELSE WAS IN THE ROOM! 10:00 pm at night, two senior citizens, one in a wheelchair. This was not good for them. They were comp’ed with Mother’s Day brunch. I requested a for teh room to be comp’ed also, but they were unwilling and unable (booked through Travelocity, a third party) to comp the room. One other complaint, non slip strips in the bathtub. So, was it worth it. You decide.

not bad for the price. Location is good not far off highway. And I was able to find it on my SPG site and used points for my stay. Hey free holla! Love being SPG gold
Lobby and seating area are very nice
Starbucks and panera across the street
Some rooms need a little tlc
Our door had some scratches
The bath was needing some a new grout but really all in not bad

This is our second time stopping in at the hotel. It is always clean and comfortable. I always enjoy staying here. If you are in Richmond stay here. You’ll be glad that you did.

I arrived approximately 1 – 1:30pm and ask could I check in early I had driven from New York City & was beat. They check me in right away– loved that. The hotel is clean, have a pleasant smell, plenty of parking (free). My room was spacious, king size bed & the bedding was very soft and cozy. My room had a HD tv, small microwave, small fridge BIG PLUS, free Wi-​Fi. Now, the heating/​air system can go from 65 cool to 79 heat in seconds (thumbs up) I’m a women and my body temp do the same thing lol this works perfect for me. However, the radiator is kinda loud to me– but to be fair I have a low tolerance for noise. The bathroom is a good size, shower ran very hot water all the time and never back up I never wanted to get out. when someone from another room flushed their toilet it sound as if it was my toilet.
The floor I was on was very quiet the whole time I’ve been at the hotel except for one night @ 3:35 am the fire alarm was sounded. I’m not sure if some JACK BEHIND thought it would be fun or if someone was smoking where it states NO SMOKING. Good thing the fire department is down the street.
On a better note, Four Points offer a incentive Make a green Choice it rewards you $ 5.00 voucher food and drink each time you decline housekeeping services. I had a $ 22.00 meal and a $ 8.75 cocktail free using my vouchers. I know how to keep my room clean and I bring my own towels & wash cloths when I travel. The food and drink was decent. I will be returning to Four Points.

Stayed here for one night while attending a concert and going to Kings Dominion. Check in was quick and Michael (I believe it was his name… young man, blonde hair) was a gem! He was professional and efficient. The breakdown is as follows:
Hotel: VERY clean
Location: Located on main highway that leads you right to Interstate 95. Restaurants and shopping steps away.
Parking: Free and plentiful
Room: VERY spacious, clean and the bed was heavenly. We had a room with a balcony that overlooked the pool. I thought it would be an issue with kids screaming but it closes early enough where you aren’t bothered by the noise. There is a fridge and microwave in the room which was a huge plus.
Restaurant: Didn’t get to go. They were closed when we got back.
Overall a well maintained hotel with great service. Will definitely be back when staying in Richmond.

The building is obviously somewhat renovated, but you can still smell and see signs of the old building. We checked in with no problems, and got to our room to find there was no hand soap or any type of soap in the shower. The bathroom floor was sticky and an old washcloth was rumpled up on the floor in the corner under the sink. Makes me think they didn’t clean the bathroom. Gross. I’m glad we were only there one night.