H&M

This store location is not as big as some but it does offer a variety of styles for men, women and children. The prices are great. If you’re looking for the latest trends, then it is definitely here. I’d love to see this location expand to offer more as some of the larger stores.
If you’re a student or a teacher, please be sure to show your photo ID as there’s discounts available during the back to school season. There’s also military discounts depending upon the location and/​or special offers. RetailMeNot and Coupon Sherpa also offer coupon deals from time to time.
If you want to save money and have the latest trending styles, then this is the place for you. Happy shopping!!!

h & m is hands down my favorite place to shop. unfortunately the only one close to me is this one. I have never (in my three years of shopping at this location) dealt with more than one friendly sales associate whether it be in the store or on the phone, and the one pleasant one was two years ago. on the phone they are short, you can hear them helping other customers, and usually forget about you when they put you on hold. I understand this partially because they seem to be under staffed, but at least say «sorry I’m with a customer right now, would you mind holding while I finish or find someone to help you quicker?» I’ve worked retail, it’s not rocket science. at the register they have the attitude that you are seriously interrupting whatever else they have going on. ask one of them a question on the floor and you are met with a similar attitude, but they can usually not even be bothered to not walk away before answering your question, and god forbid you have another. and unfortunately for them (and us paying customers), I wouldn’t be surprised if they get robbed daily because their dressing room is a free for all most of the time and there’s usually empty hangers and tags when I go in there. because of this and the fact that it is always incredibly messy (especially the children’s section), I should really be giving it 0 – 1 stars. but, like I said, it is my favorite brand, the only one I can journey to, and I do appreciate it’s size. I will be placing a more formal complaint with management of the store and of the mall soon, and I really hope this location makes some staffing, training, and tidying changes because it is really not the experience you would hope to have at such a great brand and in such a great mall. sorry to be so negative, but I have held my tongue for quite a while. good luck h&m lovers, I hope you all have better experience than I have!

Selection is random for clothing. They have great displays, but sizes are difficult since they run in Euro sizes. Hardly have any staff that are helpful but oh well.

I come to H&M for skinny ties. H&M is one of the few stores that carries really skinny ties at a reasonable price. The ties selection isn’t the greatest. Popular tie styles usually sell out fast here. H&M is located at Short Pump Mall. It’s very spacious (2 floors).This is one of the only H&M’s in the Richmond area. H&M is usually very crowed especially on weekends. The service is average. The employees are friendly. If you looking for men’s skinny ties, H&M is a solid choice.

This store has great prices, and some really good buys. But am I the only one annoyed by the european sizes on the clothes? And I seriously don’t think they are cut for a woman with a shape… I love the clothes, and somehow managed to figure out my size and found a pair of black pants that the bf said looked nice on me. Note to self: its always best to bring someone with you who will tell you the truth… Mirrors don’t give the truth lol.
The t shirts in this store are priced so low I love it… I will be back for some spring stuff… Thank god I figured out the size thing. Lol

This is one of my favorite stores. I was looking forward to seeing what they had new to offer on my visit back. I was excited to see that they expanded this location. It was very small and had limited items prior… I used to drive to PTC in Hampton and go to that location. A visit here always guarantees finding a fun and quirky piece of clothing.

This H&M has improved greatly from what it used to be. It now has 2 floors and much much cuter clothes. I used to not like this place but now with the improvements its become one of my favorite places to shop.

Well, I may be biased because I am from a big city, but this location of H & M seems to be really lacking. Yes, its in a mall, and yes, there is not as much space, but every single other location of H & M I have been to has been bigger and better. There is no where near the selection of clothing that H & M usually has (and, again, I am comparing it to the NYC and Philly locations), the salespeople are definitely not friendly, and the store just seems… blah. There are very few cute items, and most of them seem to be old anyway. The store is sometimes untidy, which is very unappealing. The dressing rooms especially– they never look nice. Overall, though, I think it just seems lacking because I am comparing to other stores in bigger cities. It’s like, I’ve seen the best, so the rest just don’t compare. My friends seem to like it, so it probably is a good location. They always have cute clothes on the mannequin, too. So, I would recommend visiting, but don’t have high hopes for amazing items.