JoPa Pools

Worst customer service ever. Ordered in May. Weeks past the promised delivery, WE called them and were told it was on the truck at their other warehouse. When it didn’t arrive, WE called again – oops, it hadn’t been ordered. WEEKS later it was back ordered, and although they «frequently have this problem with this company» they ordered from, Jopa never follows up or gave us any indication there might be any delays. We didn’t get delivery until the end of summer when WE had followed up again and again. Jopa dropped the ball over and over and never initiated any communication with us. Was a horrible experience right up until the end when they promised a partial refund and, surprise… didn’t flow through. Save yourself LOTS of time and aggravation and shop elsewhere.

I have enjoyed working with JoPa. They built a fantastic pool. Their design help was on the mark and very creative. The pool was beyond expectations. The follow up has been courteous and prompt.

JoPa sucks. They do a really shabby job building your backyard in-​ground pool, over charge you, and won’t even fix what they did a shabby job on. They really do not care about building a high quality pool for you. They will not fix things that they build incorrectly, and they are rude. I am speaking about a pool they built for me in my yard. I have had this pool for about 11 years and half of the tiles are broken off, the hot tub has never drained correctly, and we have so many problems with the pool and the tub that they drive us crazy. We hired someone else to take a look and they said that the work was done incorrectly when the pool was built. The worst part, JoPa doesn’t even care.
Another friend of mine also made the mistake of hiring them and wanted a 6 foot deep «deep end». When they got in their pool for the first time they realized it was barely 5 feet deep in the deepest part. JoPa told them they were «sorry» and they would take a small amount of the pool… off of a $ 40,000 (estimation) pool!!! Are you joking??? Thanks a lot! Way to ruin your reputation and build an unreliable product.
Please do yourself and your hard earned money a favor by purchasing a quality product with good customer service, something JoPa does not offer.