Moore Cadillac

Richmond, United States

4

5 reviews

Contacts

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Telephone:
+1 804-441-9422
Website:
www.moorerichmondcadillac.com
Address:
9177 W. Broad Street, Richmond, VA, 23294
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Today

Today –
Local time (Richmond) 9:06 AM Sunday, June 22, 2025

Business hours

Monday 8:30 am – 7:00 pm
Tuesday 8:30 am – 7:00 pm
Wednesday 8:30 am – 7:00 pm
Thursday 8:30 am – 7:00 pm
Friday 8:30 am – 7:00 pm
Saturday 8:30 am – 5:00 pm
Sunday –

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5 reviews of Moore Cadillac

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Place rating: 4
Henrico, VA
I love Cadillacs but their customer service in the service dept is pretty good in person but could be better over the phone.
Place rating: 5
Miami, FL
We recently drove up from Florida to the Richmond area to visit our grandchildren. We realized on the way up that we were due for an oil change in our Cadillac SRX. We called Moore Cadillac and Service Consultant, Garry Wilcox answered saying that on Friday they were really slammed.
He then asked what our ‘Oil Life Monitor’ said. Realizing it was too low to drive home without a change, he said «come on in, I’ll get you worked in.»
Not only did he get us worked in, he refused to let us take a taxi to a local mall and eatery & he drove us himself! When the oil change, along with a recall that we were unaware of was done, including freshly washed, he sent someone to pick us up! ALL AT NO CHARGE!
Makes me want drive 12 hours to give them our business!
THANKS GARRY!
Mac M
Place rating: 5
Glen Allen, VA
I purchased a 2013 Cadillac SRX from Moore Cadillac. The entire staff, and particularly the sales representative, Mike Hardiman, and Kyriakos Karamoutsos, the sales manager, were extremely helpful in guiding us through the process and answering our questions. We have purchased (too) many vehicles over the years, and this was the smoothest and most pleasant transaction of them all. If this experience was typical of the way customers are treated at Moore Cadillac, and I am sure it was, then we look forward to a long and enjoyable relationship with this dealer.
Place rating: 5
Glen Allen, VA
I brought in my 2012 Cadillac SRX for an oil change and 30,000 mile maintenance service. I arrived for my appointment about 15 minutes early and my service mechanic was at lunch. Rather than have my vehicle wait for my service provider, another mechanic got my car checked in and ready to go. When my provider returned from lunch at my appointment time, work began immediately and service was completed in about an hour. Everyone was very courteous and worked as a team. I was very impressed and will definitely continue to bring my car to Moore’s for service even though I live 80 miles away. They make it well worth the trip. Always, a very satisfied customer.
Marcella H.
Place rating: 1
San Diego, CA
(I’m using my buddy’s Unilocal account. I just needed to post this review on this dealership)
I purchased a top of the line Saab Turbo X from them 2 yrs ago before I went off to Iraq. I came back to Virgina to get the car serviced and the customer service was awful. The employees did nothing to accomodate me and did not care.
I went back because my car’s engine light came on and they could not diagnose the problem. The car was at the dealership for 3 months before they could even figure out what was wrong with the car.
I had to do their job to coordinate with Saab and even Saab USA did not want to take responsibility for their product. Moore Cadillac and Saab have nice cars but when their cars are lemons they will not take responsiblity for them.