The Home Depot

I received the absolute worst customer service imaginable yesterday after speaking with a manager by the name of Hannah. The issue revolved around a generator that was less than 3 days old. The manager on duty, Hannah was rude and arguementative and completely unsympathetic to an issue with a clearly defective piece piece of equipment. DO NOT buy powermate products…2 generators have failed, both with different issues, in less than 3 months. I’ve owned several generators in my line of work, but none have been as completely worthless as the powermate brand. I purchased their extended protection plan with the generator and was promised a free rental generator if my machine encountered any issue within the warranty period. This was completely FALSE and was simply a ploy used to convice the consumer to purchase the protection plan. DO NOT SHOP AT HOME DEPOT. #HomeDepotDeceives #HomeDepotHatesCustomers

This place has absolutely the worst customer service ever. I just popped in at lunch time to get some plants. I asked the cashier if they still had day lilies. It’s late in the season and I may have missed them. She said she didn’t know and vaguely waved at the perennial section that I just came from and said, «Look over there.» Then I asked her if they had a hummingbird feeder. She said yes. I said, «Where?» Again she vaguely pointed to the door and said, just go through there and look around. I did that before I asked her and didn’t see anything. I did that again and saw the same thing I did the first time. Then I left without buying anything. Do I want to spend my money in a place that clearly doesn’t care and can’t be bothered with assistance? No.

Home Depot is close by and I enjoy going into the place. The people are very friendly and if I have any questions, they will try to answer it or find someone who will. One of the things, I like about HD is the quality of Grills they carry. I am a BIG fan of the Brinkman Grills as I have one of their Professional Smokers and I feel they DO make a quality Grill as appose to some of the other brands.
The only reservation I have about shopping at HD is… is your Credit Card information Safe? They had their Servers hacked into several months, but failed to let the Customers who have used their card in the past know about this information. I hope it is fixed, and if not than I will travel the extra mile to the Blue Box down the street.

I stopped by this Home Depot location to get a gift card for Christmas. The staff was very helpful and friendly. I definitely would return if I needed other items because of the customer service. There’s plenty of parking in front of the store for customers.

Bottom line in case you don’t read the details below — the associates at the store are courteous and helpful but the process is so very broken.
It’s so hit or miss with this store — my hot water heater installation was nearly perfection, but I remember one day in the paint department an «associate» came over to give his advice — he was helpful (or so I thought) until he started his water purification pitch. Turns out he’s a third party salesperson and it turned out that his advice was just a guess and not a correct one. That was weird.
BUT because I’d had a good experience with their appliance installation services I went back for carpet installation/​replacement. Whew doggies, overall it was NOT good. Ordering the measure online was fine, the measuring guy was fine, the installation guy did a great job despite not reading the installation notes that I had picked up the carpet so he went to the store unnecessarily and waited for them to read them to him, then took two smoke breaks and 15 minute phone call for a 1.5 hour job for which I left work and was waiting to return. The in-​between part was the worst, though.
I had to go to the store to pick carpet. I got there at 5:15 pm and had it picked in five minutes. A very nice, new associate was helping me with the assistance of a very nice veteran employee. Within a few minutes of pulling up the order on the computer (a system the newb didn’t know), another customer came to order hardwood flooring. The vet took her order and gave a few pointers while the new guy fumbled through screens with me. TWO HOURS LATER I was finally heading out of the store after the other customer had long since finished her business, but my order wasn’t complete — they said they would call me in the morning.
No call all day so that afternoon I called and easily paid with the measuring company; they said I’d have to schedule the installation with the store and my heart sank. I called the store. And called, and called. After many tries of being put on hold and never reaching anyone, I finally reached the manager who said he’d have someone call me by noon the next day. As expected, no call, so I started the calling process again with the store. Lo and behold — while on hold yet again I get an e-​mail from the installation folks who want to schedule the installation! Easily completed it with them.
Moral of the story — if you need something complicated, work online with the other companies. Try to leave the store out of it.

5 stars for the staff in both the paint department and the appliance section.
This Home Depot is my absolute favorite location for service, product and overall experience. Considering that I’ve been here no less than five times in the past week, I feel like I have a pretty solid handle on this HD.
As a first-​time homeowner, I’ve been making almost-​daily trips for primer, paint samples, appliance comparison and other supplies. I can only imagine how many visits I’ll be making to HD in the coming months, so I’m grateful to have a location that’s both close-​by and employs knowledgeable and friendly staff.
The paint staff is super helpful, always ready to answer any paint-​related questions and provide suggestions on brushes and finishes. I never feel like I’m annoying them, even when I’m requesting six paint samples at a time. I’ve dealt with at least four different employees and every one has been equally professional and delightful.
The staff in the appliance section is also extremely friendly — the bf and I were looking at washers and dryers and Michael offered us super useful advice about appliances, as well as random tidbits of homeowners advice. We talked to him for a good 10 minutes, and I left the conversation feeling much more enlightened.
HD, you and I are about to become the best of friends… whether you like it or not.

This is the best Home Depot I’ve ever been to! My dad and I needed to find bolts of a certain size and then later a tap to create threads. We had to ask around a couple of employees, since I think some employees are specialized in their knowledge (one employee told us where to find bolts but claimed the store didn’t sell anything to create threads for the bolts… but we returned later and found an employee who was SUPER helpful and knew exactly what size taps the store carried). So I think as long as you ask the right person, you will find the answers and items you are looking for.
The women’s restroom in the back of the store was also impeccably clean. I can’t speak for the men’s room. :p
Also, Vincent (the cashier up front) was super friendly.

Dear Management,
Thank you for such wonderful employees at this Home Depot. I have been there many times over the last few weeks dealing with renovations and preparing to move into my new house. Everyone at HD actually knew where things were when I asked them. Never a vague answer, always specific. If I was confused, they sent me to someone more familiar in that department (such as lighting for lightbulbs) and they helped me. Someone even got up on a huge ladder to get boxes for me and open a new box of granite cleaner i needed. Other stores do not go out of their way like that. Please let your staff know that they are way more helpful than that the other store that starts with an L. I will be coming here exclusively from now on because the staff here rocks. Thanks for all of your help in the last few weeks.

I don’t know why there are so many more Lowe’s than Home Depots in Richmond. My best friend for over 20 years is a gay man who shares my love of architecture, home design, gardening, and travel.
We, of course, call this store «homo depot» and love to look at paint, lighting fixtures, cool kitchen appliances, fab sinks and vanities… you name it! If a straight guy goes to Home Depot, he’ll head straight for the power tools, but Ricky and I are all about the flair.
I go here often, especially to the garden center which is much better than Lowe’s and I bought my Christmas tree here last year for a mere $ 19.99, a real bargain these days.