Vue at 3600

I am currently reviewing solely based on working with Ahshalic at The Summit all the way from NYC. I am moving to CA within the next few weeks, and I have to say Ahshalic has made what would normally be a complete nerve wrecking situation of finding housing from a sudden job relocation a breeze. She always gets back to me no matter my million and one questions the very same day (Imagine not seeing anything in person!). I look for the transition to be just as seamless when getting there as it has been from long distance. I will surely be updating my review once I move, but so far so good! Thanks for all you do Ahshalic.

I’ve lived here three years and never has finding a park after 8pm been this stressful. I get off work at 10 pm and my husband gets off at 7pm. One of us isn’t going to have a park when one arrives home after work. You ask the security where to park so you don’t get towed and they tell you «I don’t know but if you park in the red we may tow your vehicles.» Okay? So where the hell do I park it’s winter it’s pouring rain, there are no near by parking lots to park. There is a bus stop parking lot across the way but you can’t even park there over night, even if you could you’ll have to walk five minutes in the pouring rain to get home. There is no rent control they raise the rent to unreasonable prices and they expect you to not get angry when they threaten to tow your car Almost every night but don’t give you a solution to the parking problem. This place is a joke.

I have lived here for almost four years. The parking has really gotten bad this last year. I have expressed my concern to office management several times. There are several vehicles in non-​running condition and vehicles with expired tags and nothing is being done about it. Notices have gone out, but if you’re not enforcing it, why waste paper. Other than the parking issue, I have no serious complaints.

Quiet neighborhood. The only concern is the payment system. I always pay online and I have mentioned it to their office how I prefer online. They said that they do have online payment. Ever since I rented, the rent never showed up online until the 2^nd of the month and the rent is due on the 1^st. That’s fine because the office said that the tenants have until the 3^rd anyway to make it and not be late and be charged $ 75 penalty. Everything was okay except today, I emailed the office yesterday hoping that they will enable the online system so I can pay since it is still not ready.
Today, I called the office and Karla answered. I asked Karla if she can enable the online rent so i can pay. I was told that only an accountant can do it and not until Monday, the 4^th. My only mode of payment, according to Karla, because of the holiday is via check.
What if the tenants are out of town and since they are used to paying online? Why is it so hard to enable the online payment on time each month?

I moved here about 3 months ago, and I really like it here. I have one of the renovated units and it’s beautiful! New carpet, new laminate hardwood flooring, fresh dove-​gray walls, new kitchen appliances. Neighbors are quiet and respectful, and packages delivered to my door are safe when I’m away for a few days. The new gym is small but the equipment is great and there are like 5 tvs in there, seriously. One major plus to my unit is that is has a laundry and dryer inside. Those appliances are older, but still work fine. When I first moved in, right after renovations, a few things didn’t work perfectly, but as soon as I put in my work orders, they were fixed. I never thought I’d live in Richmond, but I’ll happily renew my lease when the time comes.

I have lived here for 3 years. I have seen management change a few times. I believe they have it right now Ashalic is friendly and hardworking. I can tell she is doing her best to make Summit a great community to live in. The rest of the staff Karla, Julian, Jeff and Armando are just as friendly and hardworking. I gladly signed a lease for another year.

There’s NO PARKING. We are a two car household, we have one assigned parking space, we work in San Francisco so by the time we get home, there is no where to park, after a long day at work, it’s so FRUSTRATING to come home to no where to park.
It’s also been difficult during the holiday’s with family visiting, there are NO GUEST parking space for them.

They currently have a listing for a $ 1350 a month apartment. I called on a Monday to come see it the following Saturday. On the phone, the woman seemed pretty disinterested and rude, but I decided to give it a chance anyway. We drove ALL the way from Orinda. From the moment I got there, the woman in the office was extremely rude to us. When we walked in, she didn’t get up and shake our hands or say anything like «Oh, you must be here for the apartment we’re showing!» No. She looked at us as if to say «what do you want?» Then bluntly asked me how much money I make in a year. Then she told me that I couldn’t take the apartment unless I made less than a certain amount per year. I told her that she had five whole days to tell me this over the phone! She could have told me the moment I called to make an appointment! She started sputtering and making all these excuses. She said they have an offsite operator who may not know much about the apartment, and that’s probably who I spoke to. But I swear I talked to this woman over the phone. Her blunt rudeness and monotone were unmistakable. She was just making excuses.
To top it all off, she didn’t let us use the bathroom in the office. Beware this place!

If I could give them no stars, I would. Most apartments will let you know if you are approved within a week. I am now going on 3 weeks and they still need things from their «compliance rep». Things they could’ve told me WEEKS ago and not strung me along for no reason at all. First it was a paystub, then they needed a note from my mother, then there was missing information, then they wanted another paystub. Absolutely ridiculous. They rarely answered any of my emails or returned my calls. This place has absolutely horrid customer service and I for one am glad I will NOT call this place my home. It’s not worth your time, unless you are willing to play their little game.

I am so pleased to call myself a resident of this property. Carla was so helpful to my mother and I from the beginning of the application process to our move in date. She made the application process very smooth, and our move was completely hassle and worry free. The property is very quiet, secured and convenient with a laundry care center, fitness center and pool available to residents. I am so pleased and happy to call this place my home.

I have been here for almost two months and I love it here! The units are very spacious and all remodeled. I love the carpet and the hard wood floors. Walk in closet in the master bedroom and the extra storage space outside on the patio is a plus. It’s usually very quiet, unless someone is having a party but I don’t mind it at all.
Karla is a part of the management here at the Summit and I would have to say she’s made it so easy living here! She’s very helpful, always has a smile on her face and so friendly. Ask for Karla if you are going to stop by for a visit!
Also they are very fast with maintenance. When you call because you need something fixed usually maintenance shows up within that hour or by the next day. Very fast, I love it.
Let’s talk about neighbors, I don’t really see the neighbors often but when I do everyone is very cordial. Everyone greets each other with a smile around here.

Although this place looks nice, it sucks. Been living here in a $ 1700 apartment that has termites, rot and continual maintenance I have to do my self due to the staff here. The security guards harass you if you decide to walk your dogs at midnight. The maintenance doesn’t do its job, and if they do it is literally the cheapest and fastest way to fix things. Let’s not even get into the huge rental agreement. I suggest not living here if you sincerely want some peace and have an upstairs neighbor with heavy feet, however the floor plans are spacious and the scenery is lovely.

Place is absolutely horrible, currently under new management and the office staff is very unprofessional and extremely rude. The rent will be increased ever year at the maximum rate of 10% I wouldn’t doubt they raise it more through some loop hole or something. The interior is outdated and there’s never anyone available to answer the phones or get help at the front office. It’s almost a shame to treat people poorly once they are already tenants but either way I’m sure people will rent anyway. Note to self when searching again is to ask current renters of their experiences with the property staff and landlord.

So, I have been here almost three years. Sadly I am being priced out of the Bay area. The rent increases while my income decreases. My rent has gone up about $ 300 since I moved in. I am not sure if that is in line with other places around here, but I can’t swing that cost anymore.
As for the complex itself. Well, it’s not bad. Nice community overall. I don’t know my neighbors, but they are cordial. No drama or «hood» behavior from my experience. Fairly diverse community as well. More white folks have moved in recently. Plenty of parking for visitors. Clean grounds.
The management has changed recently. With that came a bunch of visits from the new owners. I don’t like having strangers in my home. The maintenance is fairly prompt. You have to remind them to come by sometimes, but they eventually get the job done.
My apartment ain’t nothin’ special. Old cabinets and appliances. My electric stove frequently stopped working. My spouse and I use it quite frequently though. The fitness center is lame, but at least they have one.
The suckiest change with the new management is that you have to pay a fee (about $ 35) to pay your rent online. WTF are they smoking! It used to be super convenient with the old system. I could split the rent payment online with another account. Now I have to transfer money into a single account and write a check. I hate having to go to the office, unless I’m picking up a package.
They are pretty good about packages also. Never had one go missing. Always accounted for.
I just hope these folks give me my deposit back. I will follow up and let you know.

I moved into this complex in January and have had absolutely zero problems thus far! The staff is incredibly kind and very helpful. Karla helped me decide to move into this complex without me ever seeing it in person. I was house hunting from NY when I found out I was being relocated for work, and the staff was able to answer any questions I had and actually sent me pictures of my unit once my deposit had been received. The pictures on the website are completely accurate to the complex itself. This place is just as gorgeous as it seems. And with an AWESOME new management staff in place, and updates to the pool, fitness center, and main office before summer, it’s only going to get better!
As far as the comments about roaches are concerned, I believe it to be a thing in the past. I moved in after the new management exterminated the entire complex and I haven’t found a single fly or ant in my apartment, nevermind a roach of any kind. And if you do find anything wrong with your apartment, bugs or otherwise, they have staff on call during weekends/​after hours for emergencies and a team every day for the smaller stuff. The maintenance staff are kind and courteous, knowledgable about every aspect of the apartments, and great with my cat!
The complex in general is very well lit, and I feel extremely safe in it as well, which was a HUGE priority to me. I’m a young female living alone, and I was concerned I’d feel unsafe. The addition of security alarms in every unit and night patrol is definitely a nice bonus. It also makes me feel safe that this complex has such a diversity in tenants. I see people of all ages and racial backgrounds including families every day. Everyone is kind and smiles and most people will even offer to help you carry something big and bulky if you look like you’re struggling.
I moved into the first of many newly renovated one bedrooms in the complex on the ground floor. I haven’t had any complaints about neighbors, noise, or otherwise. My apartment has new carpets, paint, kicthen appliances, bathroom fixtures, and hardwood in the kicthen and bathroom. It’s incredible. The storage space on the patios is also dry storage, which is a huge plus. I live ground level, and even after a rainstorm that flooded parts of downtown, all of my boxes and christmas decorations were still completely dry. I also love that we have package receiving. It takes the worry out of having to be home to make sure my new –insert here– isnt sitting outside, and I won’t have to run to the post office to get it. A slip simply gets put in my box, and the main office staff is happy to give me my packages when I go looking for them.
And if all that wasn’t enough for you, this complex is in an INCREDIBLE location. A quick 3 minute drive (or 20 min walk if you’d rather) to a movie theatre, restaurants, grocery shopping, Target, clothes shopping BevMo, and more make it super easy to get anything you need very quickly. Also its a 2 minute walk to the Richmond Bus Terminal, which has 45 minute routes into downtown SF for commuters. And my personal favorite is the five minute drive to the Point Pinole Regional Shoreline. If you’ve never been there, GO.
I don’t know what else I can say about this complex other than I’m in love with it. The choice of where to live can be overwhlemingly difficult. I suggest cutting out the stress and seriously considering Summit at Hilltop. I don’t ever want to leave.

After months of looking for a new place to live apartment search after apartment search on a time restraint I was able to call Summit at Hilltop my new home. The Office staff was extremely friendly and made the application process smooth and easy. Come move in day they already had my keys made and rental agreement ready to go. When I went to put in my first service request maintenance was over within 30 minutes to fix and had a great attitude. The location is very convenient easy freeway access and surrounded by everything you need. In passing whenever I see the staff Property Manager Ahshalic, Assistant Manager Danielle, Leasing Consultant Karla they always greet me with a smile and know name. They have made huge improvements in the short time they have been here with the Community.

The new management has made improvements and has stopped the numerous postings of various notices on residents doors. The grounds are kept clean. Quiet place to live.

DO NOT MOVE INTO THE SUMMIT!!! I’ve about had it with this dumb ass place! I’ve been here for a year and a couple months And now that they have new management which came in August it’s gotten even worse where do I begin?! There’s now field roaches in my apartment and I’ve heard of other tenants having the same problem! I’ve posted pictures of the field roaches I’ve found IN MY KITCHEN there’s also baby field roaches that look like maggots that’ll have you cleaning your kitchen every second! Who wants those things crawling around their food?! We’ll you will if you move here!!! They sent the pest control people to my apartment and I found 2 field roaches crawling around when I got home. Let’s not get started about the new management! They’ve been here for a month or so and are soooooooo unprofessional I hate dealing with them! The office is ALWAYS closed because they try to do their work without the tenants bothering them which is BS! I personally had to wait outside while the door was locked and the asst manager was talking on the phone looking at me wait outside! Once she got off the phone she finally opened the door and said «If this is gonna take long you have to come back tomorrow I got stuff to do before I leave at 5:30» Straight up unprofessional!!! They make you wait for hours and talk to you so disrespectfully. If you want I can email you videos of the maggots and field roaches I have to deal with on the regular at the summit. I wasn’t gonna write a review but after dealing with the unprofessional office management I just couldn’t hold my tongue any longer! Signing a lease here will be your biggest regret I guarantee it!

I am not happy about the fact that I have to live with bugs for another month… Do I really need to say more?

Very small 1 bedrooms, 22’s got stolen from the parking lot 3 days after my newborn was here. Oh yeah and SECURITY WAS ON DUTY…
I believe proper procedures went with that. But … Too pricey because they feel they are close to the hwy? I guess. But when your from around here, that sh*t doesn’t mean anything… We like spacious for our dollar. Hello…
Lmao I’m out!
Thanks summits !