STS Tire & Auto Centers

This place I don’t recommended to anyone. I was there a few times with my Dodge Charger and it was the worst experience ever. I took my car for an oil change and when I went to get my car the technician had spilled oil all over my engine.
When I left there that night when I came out of work my car started acting up and when I pull over the time belt was destroyed and this was because of the oil pill in my engine and here I had to pay more money that I think I should never had to pay because of the technician.
Then I started coming to Goodyear in Hackensack and I’m telling you they are the best, they even ask me who did the brakes in my car when I told them that it was STS IN RIDGEFIELD PARK he told me they didn’t do a good job and I had to pay Goodyear to re do them again.
I hope if anyone is having the same problem with this place I hope you stop going there try Goodyear in Hackensack on river road.
Thank…

I don’t write reviews on Unilocal unless I feel I should share it. Called Mavis for a quote on ⁴⁄₁₀ to install a set of Pirelli Verde A/​S plus tire. I specially asked if the price would include mounting, valve, and balancing, and the rep said it is all inclusive (I asked that b/​c I know I have to pay for it as indicated on the website). Schedule an appt with the shop and showed up on Sunday morning at 10am when it was quite empty there. The tech gave me the Pirelli Verde A/​S tire and I told him it was the wrong set. Installation was completed and I got my car at 12:45pm (yes, almost 3 hrs. if I didn’t keep asking them, this could take a whole freaking day to do perhaps). TPMS was not reset and the light went off two days later when I was driving 70m/​ph on the Highway (I was scared at the time). I then went to a gas station to check the tires and found out three tires were not properly inflated. By the way, I was also charged for the balancing fee for each tire (so when you called in, make sure what is included in your quote or asked the rep to send you that in email or something as a proof. I called the shop and the rep told me to go there and show them the quote i received from Mavis, genius rep).
After I arrived home, I found out there was a cut on the front tire and the rubber from the driver’s door fell out which i wouldn’t notice it. I called Mavis right away. The rep told me to go back to the shop and see what they could do. I did go back in the following Sunday but was told all new tires don’t have any cut and I have to pay for a new tire (i declined the hazardous protection b/​c i drove for nearly 10 years and never had that happened). The rep offered me a discounted price on the new tire but I rejected it.
I gave it a 2 star instead of 1 because I received a call from the regional manager after I completed a its survey. The mgr is able to honor me the $ 80 on wheel balancing (I have to go to the shop again for refund), but he decline anything about the cut and say I hit something.

Manager, Nathaniel was awesome. I had run over a pot hole which dented my rim causing air to leak out of the tire. They took off the tire, banged the wheel back into shape, and told me there was no charge, since they really didn’t «do anything». (I disagree… they saved my ass on a Sunday when I was many miles from home). I asked them about the condition of my tires and they were honest (fine now, recheck in 4 months). I was delighted not to get a hard sell, and for their kindness.

Jose used to be the service writer at Kennedy Blvd and moved a few months ago to this location. He has been responsible for taking care of my cars for a couple of years. Caught a flat today because of a bolt and called him. His response was to come right in. He took the time to test drive the car and then fixed the flat and made sure everything was 100%. Take your car to Jose– you’re in very good hands and he’ll treat you right.

Had one experience with them where they did a good job fixing my A/​C, making it cold again with their flushing system.
Went back the other day due coolant leaking. I was told it was an upper hose leak… it was «suggested» I replace the upper and lower hoses, new clamps, leak the coolant, and labor would cost $ 375. I’m not a mechanic, but I’m also not a fool.
I did a quick search, told Mike the manager I found hoses online for $ 15 – 20. I politely declined their offer and left. I then called my old mechanic in a different part of Northern NJ where I moved from, he told me that is at most a $ 150 job. To confirm, I went to a local auto parts store, had the owner call his mechanic for a price, he told me $ 125 – 150.
I will give the manager, Mike, credit … he called me after seeing my review and we had a lively, but professional discussion. He correctly stated his first quote for $ 375 was a ‘recommendation’ that included a both hoses, a full flush of the coolant system, labor, etc. Now, as I stated, the ‘recommendation’ of course happened to be the most expensive option. We went back and forth, but he did a good job expressing his views, as did I as to why I felt he could have done a better job delivering options, rather than slapping the most expensive number on the job.

Waking up with a flat on the weekend is a terrible thing :(a friend suggested STS, need to patch up my tire. They told me I had 2 cuts on the side of my tire, and also I had a problem with a front tire which I actually needed to change from before. I picked reasonable priced tires and they installed both of them within 1 hour.

Highly recommended.. I stop by pepboy because my car was making a weird noise. the mechanic told me tha I needed to replace my while left suspension and that it would cost around 1200 dollars. so I stopped by sts and spoke with mike who was very helpfull after a couple of minutes he came back and told me the noise was coming from a broken plastic cover under the car and tha he could repair it for 50 dollars. I was blown away def would recommend this shop because its not about the money but loyalty and honesty to the customer

We all know that some auto service places are there to trick you, scam you, get you in and get you out quickly. This is not the case with Mike O’besso and his shop.
Mike is polite, respectful, easy to talk to, and most of all will not take advantage of you. He understands sometimes you are in dire need of tire help or engine assistance and will do what he can to help.
Keep up the awesome work guys!

I have to say the people who work the front desk, while polite, range in expierence, and it could cost you. I have gone a number of times over the years for basic things, like oil changes and such. I have decided to switch to a different repair shop though because of conflicting information depending on who you speak with. Most recently I had a flat several months ago on a new car and they said i needed the same expensive sport tire, so I paid the price reluctantly and got the tire. I must be very lucky, because fast forward a few months and same tire gets a flat. This time the guy behind the counter said I could use an alternate brand with the same tire ratings and it would be ok, and offered a cheaper tire. Also they rotated my tires another time, when it turns out the rears are wider and not meant to be rotated with the front ones. In their own defense I did ask if it needed to be rotated, but they went on ahead and assumed yes. Lets be real, in the autmotive business you need to rely on experts to tell you truthful accurate information. That means the guy who took my tires off saw the wider ones and proceeded to move them to the front anyway.

Quick, professional service… I would definitely go there again for routine oil changes.

Ty Mike O’besso For the excellent services. It’s people like you, makes me want to come back to your establishment.

Ridiculously terrible service. I waited 20 minutes before they even put my car on the lift for an oil change and I WAS THE ONLY CUSTOMER. The 3 people who worked there stood around, talked, and ate Chinese food. Give your business to a place that cares about there customers. This place obviously could care less.

Kamal, the manager, always goes above and beyond for me. I have been several times, for oil changes, brakes, and other little things that pop up. He makes sure that I leave happy. He even extended discounts that had just expired to stay competitive and help save me money.
Since Unilocal has started charging to move businesses up to the front pages I’ve become more skeptical of what I read. I wanted to make sure other prospective customers don’t get scared off by older, bitter people. My experience is valid, and current. Maybe the waiting room isn’t luxurious but my car is well cared for, and that’s why I go there. I don’t know when Kamal started there but I see the improvements every time I go.
P. s. Free wifi!

Pretty bad experience. STS is one of the few chains that take my corporate car charge account. On the phone, these guys didn’t know if they could take the card and were very unhelpful and reluctant to take the extra step. Mind you, the STS web site is prominently displayed on the Wright Express site. I accidentally stopped here thinking it was the Lodi location (both on Route 46) and saw one lone guy sitting in the waiting area. He didn’t know a thing about the card, was super apathetic and on top of that gave me wrong directions to the other STS. Did not even offer to check my flat that was in the trunk. Total fail.

These idiots tightened my oil drain plug to the point where it is impossible to remove. I didn’t even bother to complain to them because I’m sure they will deny, deny, deny. Don’t even bother with these idiots, go somewhere else.

good quality service, at an average price, without the run around, all done in a timely manner. and they had the road warrior playing on the tv. touché.

I recently had the unpleasant experience of having to seek automotive work outside my home state. My car broke down at one of the weeee AM hours and I was simply fortunate enough that I was finally able to get it off the highway into the town of Ridgefield Park.
Now the average person, rightly, would assume that in a strange town, requiring auto work … they had some problems to overcome.
Luckily I found STS. They are not the cheapest I’ve used, nor the most reliable… but hell, they didn’t seem to screw me, nor over-​charge me. (Caveat, I sometimes do my own auto work).
If you are stranded in NJ… They helped me. Same day too. (A Monday no less).