Gamestop

One of the few GameStop stores where the employees are actually cool, awesome and there to help you when needed, they make you feel welcomed, they make you feel satisfied and and make sure you’re a happy. customer when walking both in and out of the store
There selection of games, toys, collectibles, video game accessories, systems ect. Is amazing and if you don’t find something or the thing you’re looking for they will do there best to make sure they get in or to you! Definitely one of my favorite GameStop stores (and I don’t have many)

I am convinced that this place is hell on earth. Usually this place is incredibly over staffed, with half the staff messing around and chit-​chatting with the only working member of the team. Every time I’ve gone in there, there will only maybe 2 people in line, but you will end up waiting way over 20 minutes. For releases, they don’t end up letting the first group in until 10 mins late because the staff is wandering aimlessly around and passively trying to tell people to line up. I was in disbelief it could take a staff of 5 people 30 mins to tell people how to line up in a blob. The people who work here act like they are all characters in a Kevin Smith movie. They do not care about their job or the customers that supply them with their paycheck. Only reason I come here is because I love my boyfriend and Taco Bell.

Typical game store. Line never moves and it take an hour to buy one game. You can pre order games, of course but you still always need to wait. The workers seem knowledgable about games but are pushy to get you to order other games while you are trying to pay. This is also the only GameStop in town.

I truly hate buying anything at any gamestop. Any gamestop within the 5 boros just plain suck. I mean the staff is helpful WHEN YOU ACTUALLY GET TO SPEAK WITH THEM. The problem is, they spend too much time on 1 customer. I came here a few times to buy a game or two and literally spent 40 minutes on line and there were only 2 people ahead of me. They have 4 employees there, and only 1 is at the register. I understand that they need to make each customer feel valued. But seriously now, speaking for 30 minutes about which game is better is not necessary unless its outside of working hours. Im sorry, but no one should have to wait so long to purchase anything. Its because of this that I end up crossing the street to FYE and buy games there. Sadly, this location tends to have longer lines than many of the other game stops I have come across. So Unless you really just dont want to travel to a diff location, I wouldnt come here to buy anything anymore.

I’ve came here several time during the year. The employees here are really good with helping you out.
The newer manager they have is a little ridiculous. She needs to be sat down and have a rude awakening or a corporate slap to the face, because she is literally useless from what I have seen.
I bought a used X-​Box 360 controller from here, and after three weeks it stopped working. Back when I called, there was a male manager who told me that as long as I have the receipt and the controller that I can come and get another controller. I mentioned to him that I wouldn’t be able to come in until next week, he said no problem and he said; ‘I already spoke to you, so I’ll remember that you’re coming and you can get another controller.
I get to the store, with the controller (day 30) and there is a new female manager. I tell her my situation, and I hand her everything she needs to do the transaction. She looks at me, and tells me to give her a minute. Ten minutes go by, people on line are being served, and I asked If I can get help, because I feel this woman has pretty much gotten lost. So I ask one of the guys if I can get an exchange for one used controller for another one that works.
The Sales Associate puts the controllers he has on the counter so I can choose which one I wanted. I pick one up and he starts the transaction. As he is in the midst of the transaction, the manager comes out and graces us with her presence.
She asks him what the Sales Associate is doing, he tells her and then looks at me, like I did something awful. I just wanted another controller, not sit here and observe your store.
In the end, I ended up leaving with my non-​working controller and my receipt and leaving with nothing. With spending nearly 30 minutes here. So pissed.

Avoid unless you have at least a half hour to waste, more if there are more than two people on line. Laid back employees that like to BS as they fumble through transactions. Classic Gamestop.

Workers are good. Manager is no good. Always complaining that she needs a break and walks out the store when the cashier has a long time. I’m always there and its the same situation all the time. With a LOOONG line she never opens a register to help them. She is always on her personal phone. The guys that work the register are very helpful but I’m sure stressed out.

Went to Game stop waited twenty minutes on line for a used game. I attempted to get unsuccessfully someone’s attention because I had a question. Two employees just walking around aimlessly. Although there were several games cases on display. The cashier simply stated we dont have it. I ask why all the cases. Response sometimes happens. No I am sorry, No, if locate it can we call you. Simply in a indifferent manner, we dont have it. I went across the street to FYE they had it. Even better they had a new game for the same price Game stop was going to charge me for a used one.

I wish I could give it zero stars this place sucks in every sense of the word.
I hour plus to get a game and one guy on the register and 1 guy walking around and another guy doing nothing.
If I was the owner I’d fire all of them. Go somewhere else.

Ok Im a gamer, and I like to get video games when I need them. This place can be ok, but the majority of times I went, it went like this…
Im there to pick up a game I reserved (say Call of Duty Black Ops II). One cashier during lunch time, (because everyone has lunch) 20 people ahead of me, all trading in games and consoles, no one buying anything, each of these people tahe around 5 minutes to 10 minutes EACH. Another 5 minutes for the arguement «This is a PS3, why are you only giving me 50 dollars for it when I paid 300 dollars for it?» And my 10 video games are only worth 45 dollars? I paid 600 dollars plus for these!!!
After all that, then theres the arguement «why cant I get the same amount in cash as I can get in store credit?» it goes on and on…
Oh, forget when a NEW release comes out… the place is pure mayhem… Last year I picked up MW3 the first night and was out in 5 minutes, this year for Black Ops II, forget it, you couldnt even get close to the store! I went the next day, and was like «wow, Ill just walk in and get it» NOPE. I opened the door and there was a persons back to me, meaning the line stretched the ENTIRE length of the store… on top of that, a lady starts screaming that her kid is hot and a handicapped guy is here and hes suffering… Mind you it was a muggy day, like fog and humidity, not the ideal conditions…
A TIP, if you want to get out quickly, always always always pay the entire balance before the day to pick it up, because they take you first. If you dont reserve it dont go. The phone must have rang 10 000 000 000 times, they never picked it up. People on the COD release date are there with xboxes and playstations to trade in so they can get a 60 dollar game… they should really do away with the trade in policy, because it slows everyone down… my two pennies…

Friendly staff and very helpful, can’t blame them for the non sense of little kids inside the store or ppl asking a 101 questions when the line is long but they try there best. George is super Kool and I wish I knew the names of the others but a great place to buy games !!

There must have been some serious restaffing since I went here last. If there was, all I can say is I was pleasantly surprised. Still don’t like them not picking up the phone for customer inquiries but it was more orderly, staff was more polite and the experience was better than what I’ve seen in the past. Cautious optimism here.

Quite possibly one of the worst Gamestops I’ve ever been to. The rudeness and incompetence of the staff is only rivaled by the seeming unwillingness to help out a customer.
I have been to at least 50 Gamestops in all different areas/​states. I have experienced all levels of service. I love games and yes, I love a good deal. That being said, 90% of what you’ll find in this store is thrashed, and I will not buy a game that is unwrapped or open but being sold at a new price. I know this is a Gamestop policy and not in any way the fault of the staff, but telling me that it’s «new» when I can SEE scratches on it is an insult to my intelligence. But wait, here’s the best story about this location:
I called them on my cell from my home, about a 20 minute walk from the store, to see if they had a game. I was put on hold. Ok, I expect to hold a little. 10 minutes later, I’m annoyed. 15 minutes later, I decide to walk down there. Still on hold, I reach the store.
I walk in, and am ignored by the two employees who are both helping a young lady that I guess they found attractive. Another harried worker is working the register and helping all 3 or 4 of the other customers. I walk out in disgust, and call the Gamestop complaint line. They ask me why I didn’t ask to speak to a manager. Nice to know the company’s policies in these matters are universally stupid. Go to any other Gamestop, you’ll get better service.