Polar Heating & Air Conditioning

Bob from Polar is the best!!! These guys are Prompt… Clean… Honest… And I don’t have to call them back to fix something again, because they do it right the first time. A rarity to have all of these in an Albuquerque HVAC provider. I recommend Bob to everyone I know.

I would never recommend this company… On the first appointment with them they came over 4 hours late with out a call before arriving (In this time I had given up hope for them to come and had went about my daily routine) they ended up arriving and did half the job… After calling to reschedule for them to come by again We dealt with nothing but rudeness with the gentleman on the phone in regards to when they might be able to come back we were told initially the next day «sometime in the morning or sometime in the afternoon «after waiting most of the day we called back and were told it’s raining they were busy and they would not be coming out… this point all that was left with interior work that would’ve kept the technicians dry and safe. So then after waiting two more days they were able to come back relatively on time mind you. I had thought they did a good job until a short time later when I heard a loud banging noise and found out they had left the screws out of the AC unit on the roof allowing or a large metal shield to literally flapping in the breeze with a pile of screws next to the unit… I will never do business with this company again nor what I recommend them to anybody…

Very unprofessional and rude! I called Bob to take a look at my AC unit and scheduled an afternoon appointment. I leave work early to make the appointment and receive a phone call thirty minutes after our scheduled appointment to be told he already came earlier and would have to come back the next day. So in essence, he came to my house before our scheduled appointment while I was still at work and didn’t even call to let me know. Bob even left my AC unit without the cover where the capacitor sits, exposing all the electrical wires.
Already feeling like things are unprofessional, I call my home warranty company to find out that the repair is still covered and have another company fix the problem as advised by the warranty company. The other repair company diagnosed the problem and found that Bob’s diagnosis was completely wrong. They were even surprised that Bob left the capacitor section uncovered. Regardless, they fixed the problem and everything is working fine.
I call Bob to let him know that the repair was still covered under my home warranty so he did not have to come by anymore. He demanded that I pay him the diagnosing fee, which he never even mentioned in our first phone conversation. I counter back saying that I did not think it was right, especially with the fact he came before our scheduled time while I was not home without even calling me to let me know, and that he left my AC unit a mess and possibly prone to more damage. Plus, he didn’t even diagnose the problem correctly. After I said this, he said, «Fine, see if you find out that it’s not working anymore in a couple of days!» And he hung up on me. I tried calling back multiple times, but he ignored the calls and sent them straight to voicemail.
Not only is this service company very rude and unprofessional, I feel slightly threatened because he knows where I live and has no problem coming by my house and messing with my property without even letting me know. I do not recommend this unprofessional business to anyone.

Polar Heating did a great job on installing a new furnace and AC system in our home. The estimate was on target (and lower than a competetor). The crew was amazing-​a real team of hard workers who did a great job and knew what they were doing! This is a great company who did a great job for us.
Years later when I had a question about changing batteries in my thermostat Bob talked me through the process over the phone. It was late on a Friday when many businesses close and Bob was there making sure all was well.
Great company!