H & H Appliance

So, scheduled these guys to come out back in December to check on my 2 year old washing machine because the water was not draining. Guy comes out spends 20 minutes and re-​levels the machine. I wasn’t home, the babysitter was so I was pretty surprised to find out they didn’t actually repair anything but still charged me $ 80 for service call. They never bothered to actually run the machine through the cycle to check if it was repaired because later that day I try to run it and it had the same problem, error code and washer not draining.
They return a week later, because they were busy, and this time I was home. The service guy determines that it was a faulty water pump and that it would cost $ 180 to repair on top of the $ 80 I spent already, no problem. We decide to wait because I thought I was going to have time to repair myself. Been very busy and lost track of time, call back because I knew I wasn’t going to have time to deal with it myself. They tell me because it’s been longer than 30 days, even though the washer has sat unused that it would be another entire service call and they would have to re-​diagnose it again. I just wanted it fixed so I tell them no need just bring the part and let’s schedule it to be fixed ASAP. I work in San Francisco and had to wait until I got home the next day to give them the model of the washer because they lost the original invoice and quote, and acted as if I did something wrong by not saving it.
Called them back the next day and again, got the run around but this time they added that the service would not be guaranteed because they weren’t going to «diagnose» it again. Which is fine, but there is no reason their work would not be guaranteed just because they didn’t diagnose something again that they already diagnosed, their work should still be guaranteed regardless. Customer service was awful and a bad experience all around, won’t be using them.

These guys saved Christmas Eve dinner! I called them ten minutes before they closed and they showed up five minutes later to fix our freezer. Friendly and professional. Highly recommended!

I called H & H today at noon and they were at my door in 20 mins. They quoted me a fair price and promptly repaired my washing machine. I will definitely be calling them again!

Chris at H & H went above and beyond finding a part I needed for my refrigerator. I stopped by to find a start relay for a brand of refrigerator that they don’t service, but instead of brushing me off, Chris said he would research and try to find the part I needed.
About an hour later he called and said he had a relay that would work, and sure enough it did!
I was able to fix my refrigerator myself and it just cost $ 15.00 so thanks to H & H appliance you did great!

Fast and courteous service. They will only do the work needed and never try to sell you services you don’t need. I highly recommend them for all your appliance repair needs.

My dryer started screaming so loud you could hear it outside when running. Went on You Tube to see how to fix it and what parts needed. Went to H and H got all the parts at reasonable price that I could buy on internet. Even showed me repair on a tore down machine. Went home and fixed it! The very next week had a tub seal go out on washing machine. Again went on You Tube to diagnose and see what parts were needed. Went to H and H again got parts at competitive price. Even let me borrow special wrench to get tub off so I did not have to buy one. Now my oven won’t light, back to You Tube to diagnose and see what parts are needed. Back to H and H for new igniter and advice. Replaced igniter but still doesn’t work? Double ck everything and find the igniter I just bought is bad! Take back to H and H and they look at it and say «Yes it is a bad one, here is a replacement»! No hassel at all. Back home put it in, oven fires right up! Friendly service, great advice, and good prices even compared to Internet!

Ernesto came to my house today, 12÷14÷12 and did a fantastic job with both my washer and dryer. He even tried to help with my dishwasher despite his company not servicing LG brand dishwashers. He was professional, friendly and honest. I would definitely recommend H&H