Cindy Cinderella Carriages

DO NOT USE THIS VENDOR. THEY ACTUALLY TRIED TO RUIN MY WEDDING.
I called these guys months in advance for my wedding. I am southasian and they claim that they do southasian weddings. They told me they had an umbrella and their carriage was decorated. I had my decorator additional to have the carriage decorated.
On the day of the event, as I was sitting in the carriage getting ready to go on my baraat, the lady driving the carriage was pretty much asking me nonstop to get paid. She would not proceed until she had money in her hand. I had to leave my event and find my dad as he had an envelope in his hand. He gave it to them immediately. I didn’t know it was all so they could then try to ruin my event once they had cash in hand.
First they managed «have their umbrella stolen» so the carriage wasnt decorated properly. Not a big deal, but they should have called me and told me because I specifically asked about it. Instead of buying a new one, they just came without it, and told me DURING MY EVENT. While my baraat was going on, the lady driving the carriage turned around and said she would not stay till the pre-​determined time. This is a big issue, because we needed the carriage for after the ceremony! My wife wanted to leave our ceremony in a fairytale carriage. Whats worse is she’s telling me this DURING THE EVENT. She was ridiculously unprofessional and rude. We tried to pay them extra, but they were demanding insane amounts to stay the time we discussed on the phone.
IN short, these guys are disorganized, don’t call you back before your event, don’t tell you when they change their services. Try to take your money, then put you in a bad position while your event is going on. At the end of the day we paid them a lot of and they stayed for 15 minutes and bounced even though we contracted to have them to stay for a few hours. They didn’t offer a refund or try to fix their issues. They over committed and then didn’t deliver at all. They told me these things DURING MY EVENT.
Lucky for us we used my cousins nice car instead of their carriage. Use ANYONE else so your event doesn’t get ruined.

So we were looking for something new for my daughter’s 6^th birthday party we had them pick up my daughter from school and bring her home it was the most memorable experience ever she had highly recommend doing it again

My husband had come up with the idea that I should arrive at the top of the aisle in a horse-​drawn carriage. We were looking at various companies and wanted a unique carriage that was not overly ornate. We came across Cindy and saw their beautiful cinderella-​style carriage. We knew we had to have it! Cyndi and Stan were WONDERFUL to work with. In the weeks leading up to the wedding we had some issues with finding a good spot for the carriage to park. Cyndi and Stan were quick to respond to my e-​mails and together we came up with a plan for where the carriage should park. (We wanted to keep the carriage a surprise for family and friends so part of the working was making sure it was far enough away from the ceremony site). On the day of the wedding the parking plan fell through, but Cyndi and Stan were able to find a doable alternative and communicated with my wedding coordinator about their location. They were so flexible with the change. The carriage, horses, and Cyndi (the driver) were decorated beautifully. Riding in the carriage was definitely one of the highlights of the wedding and one of the things my guests commented about the most. I would highly recommend anyone looking for a carriage to go through Cyndi and Stan.

I was blown away by Cindys service. Her carriage surpassed my every expectation and the horses were beautiful from head to toe. My guest were so astonished exiting the church to find the horse and carriage in stunning beauty right outside the chapel doors. It was exactly what I hoped for and invisioned. This made my day and my wedding and was the perfect transition to a cinderella themed reception. Cindy was by far my favorite vendor. The most exceptional part and to me most important was her expert professionalism. In all categories she was simply off the charts. Her demeanor, fine attention to detail, and kindness. I could tell she takes great care of her horses and I really felt that she went above and beyond to make my day special and do all she could to make my dream come to life on my wedding day. This was one of my husband and I most cherished moments of the day. Its was so nice to get away from the crowd for a moment and have special time with my husband. Cindys service could not have been any more perfect. Five stars is truly not enough I would give her 10 if I could.

The worst customer service ever! We had one phone conversation with the manager Cyndi and booked a horse for our event based on that. She never contacted us again until the day of the event. The horse and guide shows up before the event where our wedding coordinator had a check ready to make the remainder of the payment. She refused to start our event until we gave her cash. We were able to get her cash and make the payment. Problem remedied by my event coordinators. The manager actually called me 10 mins later, while I was waiting to walk down the aisle and tell me off because I didn’t have cash ready before hand and that she was doing me a favor by going forward with the event. Really, who does that? Call a bride right before she gets married to tell her off, when she got paid in the end. Next time if she wants cash the day of the event, call and confirm that the day or week before. And if she wants to let the bride know she «did her a favor by starting the event», she should wait until after the wedding. I’m a wedding coordinator myself and have never had a vendor act like that before. So much for trying out a new business.

Cindy Cinderella Carriages gave my wedding the perfect fairy tale touch that I had wanted. They have great customer service and prices.