Crest RV & Trailer Supply

Terry at Crest RV was a great help! He really took his time with me and had an excellent understanding of my RoadTrek vehicle and its issues. It is nice to know I have a fantastic shop to take my RoadTrek to when in need of repairs and maintenance. Thanks for making my experience an enjoyable one Terry!

I had the worst ever experience here! This is a Cruise America RV rental facility and they are a sad business to even look at. The place is a dump which was weird considering that they rent out supposed new motorhomes. The lot they have looks like a repo or tow yard and there are piles of junk and garbage everywhere. Their location on Main St looks just like the nice part of Tijuana.
They changed my rental of a 30ft class C RV to a 25ft class C and told me I had no other choice. Okay so I accepted it; big mistake.
You get to do a standard «walk around» of the vehicle to inspect and mark on a form where existing damage is. This thing was worked and had heavy damage from bumper to bumper. I expressed my concerns about the condition of the RV and was told that it was new to them and was assured that it had been properly inspected and was road worthy.
I was shown inside and other than heavy wear on the interior it seemed to be in acceptable condition. I was given the keys and told to have a good time.
I drove off and immediately noticed that it had only about ¼ tank of fuel which I thought was odd but also noticed when I got on the freeway that this thing was so out of alignment that the steering wheel was crooked at about 30 degrees. The steering was so bad that I could only drive about 50mph the whole trip. It rattled and the steering wheel was clunky and erratic and totally ridiculous to drive. I have owned and driven so many of these; I know what is to be expected when driving one. BTW this thing had 97,000 miles on it! It was a rough short trip. I was never given the «walk around» copy of the form they had me sign when leaving so I just dealt with this thing for what it was. When I got to my destination the coach part of the RV worked fine EXCEPT for the bathroom sink; it didn’t work at all. That sucked!
I put $ 70 in the tank to get to and from my destination. I stopped and put $ 16 in it right before returning it to get it back over ¼ tank of fuel again.
They told me that I had signed for it having a full tank of gas and told me I had to pay for a full tank. I protested and they told me that they don’t make mistakes and that their computers are always right. No joke, just like that. They charged me something like an additional $ 350 to my card and told me they had no interest in talking to me and that I could call Cruise America.
So other than this place being a total dump, they rip you off and treat you like crap.
Beware of this place, I only take the time to write out reviews like this when the establishment is malicious in their intentions and their presence is parasitic to consumers. Beware!

I went in today to get something from their small parts department. I found what I needed and stood there for 20 minutes and nobody would ring me up. Several employees pretended like they didn’t see me. I left the items there and walked out with no response. Could of taken the items cause nobody moved. A big zero stars on my book. I will not return with that kind of service.

Crest RV, and especially the professional service of Ray, made our RV rental experience a breeze.
1. The vehicle was ready on time.
2. The minor issues we noted on the spot during our walk-​through were attended to immediately and met our absolute satisfaction
3. As a courtesy for making us wait while these minor issues were resolved, Ray generously extended a flexible drop-​off time for us for the inconvenience.
4. Upon return of the vehicle, Ray asked for our thorough report on the vehicle’s condition. We shared some additional issues without fear of being charged. He truly wanted to ensure the next customer renting the vehicle would have as flawless experience as he could provide.
5. Ray went into the system to adjust our drop-​off time so we weren’t charged an additional hour rental for going over just a few minutes. Thank you!
6. Perhaps the greatest feature about Crest RV is the guy you’ll deal with: Ray. He was professional and courteous. Everything you’d expect of a responsible business person. But his personality made our dealings with Crest RV an absolute delight. His laughter, humor, story-​telling and smile made it feel like we were borrowing an RV from a friend.
Hands-​down, I would recommend renting an RV from this facility. There are a handful of rules to follow and Ray will walk you through all of them before you sign the contract. All I can say about the other 1 star review you see for Crest RV… is that the customer probably didn’t listen or read her contract.

I was very surprised to read the previous posted reviews. I personally had a great business experience with Crest RV in Riverside. The rental was in great condition and enhanced the enjoyment of my family’s vacation. We have rented Rv’s in the past and our experience has never been so easy and smooth as when renting from Crest RV. Ray helped me with our purchase as well and was able to answer all of my questions and concerns on the spot, he was very helpful throughout the whole process, made me feel assured of our purchase, and made the process very easy. I have no complaints and would recommend doing business with Crest RV & Trailer Supply to anyone looking to rent a RV from a business with good costumer service.

I agree with the above poster — this place deserves 0 stars. We rented a Cruise America RV from this location. The rental was in mediocre condition, upon initial delivery. We got to our first stop and found out that we had no interior power. All of the breakers had been flipped and we had blown fuses. Shouldn’t this stuff be checked before it’s handed off to the customer?
While my wife was preparing the bedding before our departure, she severely cut her finger on an exposed screw on the end of the bed. We examined the area and noted a panel was broken in several areas and not properly repaired. She also noticed a window wouldn’t completely shut due to a broken handle with a missing screw. This was NOT noted during the initial inspection because we didn’t examine the interior. I also inquired about the insurance. The Cruise America rep, Ray, explained that the insurance only covers the vehicle, not the occupants, property, or any outside events. I contacted Cruise America customer service with a question later that day and found that Ray’s info was erroneous. I was told that coverage exists for the vehicle, the occupants, the property, AND outside events for 1 million dollars.
I returned the RV on Tuesday, October 11^th. Ray greeted me and said that he didn’t have time to check in the vehicle, so he’ll just mail me a receipt. I said that wouldn’t work because I had some issues that I needed to discuss. He was visually upset and treated me like I was a bother and in his way. He did a quick run through of the vehicle while I explained the issues I had. I showed him the screw protruding from the wood in the bed. I showed him the broken handle. He argued with me and told me that the mechanic does a 180-​point inspection. He then explained that he ensures that the customer gets to their destination safely. He makes sure the seat belts work, that the oil has been changed, etc. He said that they cannot be responsible for cosmetic effects (A SCREW AND BROKEN HANDLE.) I told him that I beg to differ. That it IS his responsibility to ensure that any vehicles that are rented to customers are 100% ready. He told me that he needed more staff. I explained that it wasn’t my issue, but his. He disagreed, printed out a receipt and ushered me out very quickly. Fortunately, I was only charged for mileage and a little bit of propane.
I will have to really consider renting from Cruise America again. There are many other companies out there (Camping World, El Monte RV, etc) that are equally as convenient. I can guarantee though, without a shadow of a doubt, that I will absolutely NEVER do any sort of business with the Cruise America location (Crest RV) in Riverside, CA.

Well where can I start… If I could give this place a 0 stars I would. We used them for cruise america rental and we were happy with the rental until the return. We returned the unit with the black water valves closed like the sticker on the RV stated. We were informed we were suppose to drop it off with the valve open and we were charged the dump fee. We stated that the sticker told us to close them and that it was illegal to drive with them open besides it was gross. We did the right thing I called CHP and we were told that it is illegal to drive with your valves open and if we were spotted we would have been ticketed for illegal dumping. We explained that we made sure we dumped our black water at our camp site since it came with hook ups. (Ray the guy that handled our check in was extremely rude, when I questioned the legality of driving with open valves and at times he yelled at us explaining that people are dishonest with him all the time and he trusted no one.)We cleaned the RV both inside and out, returned it with a full tank of gas. We were already planning our next trip but I would never consider going to these people again.