Firestone Complete Auto Care

As a single woman I can always trust that the staff here will be honest and not attempt to sell me things I don’t need. I always feel comfortable here and the staff is A1, honest and explain everything to those of us who are deficient in auto knowledge lol. Thanks

Absolutely horrible customer service. I ended up taking my car to another mechanic after they gave me a ridiculous quote and it turns out this place was going to charge me quadruple what the other mechanic charged me. Will never be back, I should have listened to the other bad reviews on this place.

This Firestone is the best one I’ve been to and I’ve been to several! The staff is really nice and they take care of you and your vehicle. Never had an issue here unlike other firestones. Sometimes it gets busy due to them being downtown but it’s always good to call ahead and they’re nice enough to tell you if they can or cannot. I have lifetime alignments here and they take care of it every single time! I always ask about other services and they get you the best deals! Techs are really nice and tell you about what they performed on your vehicle. Five stars on their customer service and everything :)

Very rude! Had a nail in my tire on ¹¹⁄₁₁ and the guy at the front desk said they couldn’t help me. He said there was only on tech. They closed at 6 and I went in at 5. Didn’t even apologize.

This is the worst tire place I have ever been to!!! I will never go back. I will WALK first.
Rolled in with a tire that was almost flat and asked that they please check it as I was late to a doctor’s appointment. TWO HOURS they told me! TWO HOURS until they could «fit me in» though it would have probably taken just a few minutes to check the tire and repair it or change it.
And this is not the first time. Nope. I am a repeat customer because I am local and I like to support local businesses so I keep trying. Last time I was here, I sat in the waiting room for 30 minutes before they even acknowledged my presence and then it took a day and a half to put on two tires. Another time, a woman assisted me after waiting 45 minutes only to roll her eyes when I interrupted her personal phone call to tell her I was waiting. Another time, I was given a price quote and a second tire store quoted me a price on the SAME TIRES for hundreds cheaper. The stories go on. from family and friends. I have never ONCE had a good experience here. I wish there was a rating lower than one.
RUDE. SLOW. OVERPRICED. Why would you EVER go here???
I have never been anywhere for ANY service that is as horrible as this place. You have lost my business for LIFE and I hope that I save others the same frustration with this review.

I will push my car up the steepest hills before I ever bring my car back here. I am sitting in the waiting room as I wrote this. I’m getting an über inspection done for the second time here. The first time I failed because of my tires. Ok no problem I got those replaced.
I brought it back less than 2 weeks later with brand new tires and expect it go quick and easy. It wasn’t.
The guy that took me in said it would be about an hour. So an hour and 45 minutes later I asked him what the hold up was. He told me that I needed new brakes. New brakes that I did not need less than 2 weeks ago when I came in. Than he says that it’s not all that bad and the brakes can wait.
A few minutes later another guy comes out and tells me I need new wind shield wipers. Which I also didn’t need 2 weeks ago either. On top of that I told him that I put brand new ones on right before the initial inspection and that I don’t understand why these supposed problems were not fought up the first time. He had nothing to say about it.
My only conclusion is that they just aren’t willing to let me leave without spending some more money. These guys are not helpful at all. Go to another location because you will be waiting around in this dirty waiting room with old coffee and spider webs everywhere.

Excellent service! They have a client for life now! Management and customer service is top notch! Very happy with them.

Worst service ever. Told me he had no record of me buying my tires there even with road hazard and I just had a tire prorated in Jan off original set. Not to mention couldn’t even have my tire there that I ordered the day prior. Wish I would’ve asked his name, but I couldn’t stand talking to him for another sec.

Took my car in for a flat tire. There was a screw almost dead center and was told that it could not be repaired because the screw was at an angle. Also my tread was too low for a fix. Curious that I had just taken my car in for service about a month ago and was told my tread was perfect. Luckily they did not have my tire in stock. Was told it was discontinued.
I called Costco and luckily they had my tire in stock. The tech looked at my flat tire and said that it could easily be repaired, not an issue. I asked about the tread wear and he said I had plenty of miles to go.
This Firestone should probably not be your first choice for repair. Its terrible that this location perpetuates the untrustworthiness of an auto repair shop. Look elsewhere!

Took my car for oil change and had an awsome experience. They were so fast and a very friendly customer service. Thank you guys.

My «tech» was so rude to me closed the door in my face, no eye contact when talking to me, horrible customer service. It never hurts to smile guys! And an he and a half for oil change? When the guy on the phone told me to come in because there’s nothing going on…
and where in the hell are you supposed to park your car to get service? And when I asked my «tech» where to park because I just parked in the vacant parking lot next door he said they will give me a ticket… But the only parking space open was the handicap parking? I’ll go to a different Firestone next time

I asked for what specials they had for a oil change and they said the lowest price for my truck (Dodge Dakota V8) was $ 52.95!!! Wow. I usually do my own oil for less than half that price (premium oil) plus I feel the guy didn’t really want my buisness as I think interrupted his conversation with his coworker when I walked in.

Had to come in for a wheel repair and tire service. I am glad that the candy man was transfered out and there is a new manager. All the workers were very friendly and helpful. Loren Garcia is the master tech at this branch and went above and beyond to help me with my car. I will definitely come back and highly recommend this firestone with the new manager. A++++ service. Very helpful, fair price, and fast

I’ve made three trips to this Firestone in the last few years. Once for battery replacement, once for Oil Change/​tuneup, and once for Tire replacement.
In all three cases the staff has been thoroughly professional and helpful to me. All estimates were given to me up front, and they always made it clear to me which services were recommended, how critical they were, and how long I could put them off for. The work was done in the time they said it would be, and the cost/​service was exactly what they said it would be.
After a bad experience elsewhere, it’s nice to have a place I feel I can rely on to take care of my car.

And that is only because you have to rate it at least 1! If you are going to charge me a fee for something I should be told about it up front and not sneak it on to the work order then tell me I signed for it. WELL I will never make that mistake again cause I WILL NEVER TAKE MY CAR BACK HERE and I have been taking my cars here for over 10 years! The guy up front (name starts with an H) has been rude to me for the last time! Since when is it good customer service to call tell the customer «oh come on (insert name) you should know we are going to charge you if we are running a test» and then give me a pissy attitude because I stand up for myself and say NO I am not paying for that! That’s right I’m a woman I’m not an IDIOT!

Very rude customer service. First off they patched a tire that was slowly leaking and put in a new stem that was too short to access the valve. I took back the car the next day and the guy tried to talk me out of having them replace it. Then simply said «keys», leaving me to figure out that I should go inside and wait. I went in and had to wait about 30 minutes, I stood by the register to see if he was going to say anything more to me then after he ignored me (called another customer by name) I sat down. Eventually he came over to me and said «HERE» and gave me my keys back. Those are the only two words he said after I told him my tire needed to be fixed from the work they had done.
IN ADDITION, I had been hearing a noise in my car when I was taking sharp right turns down hills. They charged me $ 20 and told me that I needed over 700 dollars in repairs to which I said no. I took it to a local shop and they told me that I was LIED to. They told me they had tightened my wheel bearings (which is impossible I learned), and that they were soon going to freeze up. I took the car to another shop and they told me (for free) that everything was in great condition. DO NOT GET SERVICE ON YOUR CAR HERE. I am never coming back to this Firestone.

From 2005 – 2011, I took my vehicles to this location religiously for any tire or alignment needs. I stood behind the staff at this facility and knew that any issue I took to them was taken care of with integrity and great service. I’ve taken an array of my families vehicles to this location… including Honda, Chevrolet, Volkswagen and now, Mercedes-​Benz.
I returned to the location about a week ago to have the tires rotated and balanced in my C250 Sport. As before, the service was done quickly, correctly and without much of a problem. I’m not quite sure about their protocol for staggered tire rotations, however since i’m not an expert, i’ll take their word about the recommendation they made for my car. Any time a recommendation for additional services is made, it’s just that… a recommendation, I usually decline and they’re fine with that and send me on my way, I’ve never felt pressured to add something on or change/​replace something I didn’t want to. On occasions, they offer coupons through their corporate website which can save about $ 20 – 50 depending on what you’re getting done.
I stopped taking my cars here for a while because the competition (namely Discount Tires) is a little quicker and always consistently friendly. The service at Firestone has improved since i’ve returned, but I think Discount Tire’s pressure on their staff to always be customer first makes them a standout in the industry. I went from fiercely loyal Firestone customer to seeking out the best service and value… i’m no longer loyal to a brand or store.
With that said, parking isn’t great at the location… beware of that ferocious tree in the front and the monster poops from the birds in it. The waiting area is functional and there’s wifi available along with some local shops you can go to while your car is being worked on. If your RTA/​public transportation savvy, you can drop your car and then hop on the bus thanks to the bus stop right under the ferocious tree (again, beware of the birds.)

I don’t think people give the staff Firestone enough credit. I’ve been here twice and they always do a great job with my car. Sure they tend to take a longer than you’d expect but I’ve never seen this place with an empty lot. They always seem to have 5 – 10 cars lined up to be worked on, so of course it’d take longer. But the pricing’s fair and with a few coupons, you’ve got yourself a good deal.

Two lies don’t make a right!
1. Told me my oil was old when I had it done the day before.
2. Filled up my tires to a safe pressure… Nope! All my tires were at 25 psi two days after! When 35 is required for my tires.
RUDE

I’ve followed Robert (Store Manager) from the Redlands store, to Yucaipa, and now to Riverside because he has treated me and my family and friends that come in so well! He always lets us know the best day/​time to come in if we are in a hurry as well as gives great customer service. If there are multiple things needing work on my car, he lets me know what needs to be worked on first, second, etc.
I normally come in for an oil change or tire rotation, and I’m always made aware of anything else that may need my attention, be it a license plate light that has gone out or anything else!
I appreciate the honesty and the guys there looking out!