Home Security Store

Great customer service and tech support

Out of Business! And no wonder — their reputation looks pretty tarnished here on Unilocal and they are non-​responsive to tech support questions. Their website doesn’t list a contact number, and the one listed here on Unilocal is not working.
I purchased an Ademco/​Honeywell panel from them in 2011 that has gone south on me, so I’ll have to find support for it elsewhere.
Adiós, HomeSecurityStore. Sounds like you deserve your fate.

There is no phone number listed for this business. When I called a supplier, they told me it was closed. I have purchased three wireless alarms from them and also a DVR.

Awful customer service.
My adt installer recommended I buy a dvr from this company for my home security cameras. He could not figure out how to use the dvr when it arrived. Adt sent two other installers over the next several weeks to try and hook it up but none of them could figure it out.
I could not reach anyone on the phone when trying to get some help from homesecuritystore. They don’t have a functioning #. When I emailed to ask for help they told me the dvr is some different type of format that is not compatible with many cameras. They refused to take it back. I offered to pay a restocking fee or exchange for a dvr that would work. They refused and then stopped responding to me. I have a brand new dvr that I can not use.
Would give 0 stars if possible.

BEWARE OF TECHNICAL SUPPORT.
I bought an entire alarm system in the $ 2000 range. In the process of getting technical support I have been cursed at, hung up on and verbally threatened by technical support staff.
I repeat… I have been cursed at, hung up on and verbally threatened by technical support staff. They obviously did not give me their names or I would have posted them here.
My experience with this company was so mixed that I felt like I was dealing with a schizophrenic. Every time I had to call them, my blood pressure would go up in anticipation of the unknown reaction I would get.
Please note that some tech support staff were professional and decent to deal with. I do feel for those tech guys having to talk the lay public through installations… but hey, that’s how they make their money. If you don’t want to engage the lay public, don’t make it your business model.
Also: They are very hard if not impossible to get on the phone during anything but the very first hours they are open (7am PST).
BEWARE BEWARE BEWARE of tech support at the Home Security Store!!!

Something sketchy is going on with this company. Purchased 2 systems from them for thousands of dollars. The first system went great. The second had a $ 300 defective monitor that I am still trying to send back. They won’t reply to phone calls or email for about a month now.

Wanted to purchase an item online. I called a different company to ask a general question about the item, and left a message; however, I never received a reply.
I later called Home Security Store (looking for same item) and asked my question, once my question was answered I asked Home Security Store to price match the item as per their «We offer lowest prices guarantee».
The sales department and sales manager said they could not price match since there was a $ 30 difference between the two stores. I reminded them of their policy and was told «we TRY to match», although the website page with the item did not mention try.
Dissatisfied, with the «try», I will buy the item elsewhere.
AVOID THIS COMPANY, $ 30 is not a significant amount of money; however, they proved to me are not trustworthy!
Want to mention, my review was on 12÷1÷14. They may change their low price guarantee to try… as of today it states as above.

I placed the order and for days saw the status as in the warehouse. Then without any tracking the items arrived by surprise. Not to professional but I didn’t really care.
Turned out I had ordered wireless where I needed wired.
SHOCKER — a 20% restocking fee applied.
Sorry this is a NO NO in this day and age.
Terms were a bit hidden as well under the heading 30 DAY MONEY BACK GUARANTEE that says «Home Security Store provides a 30 Day Money Back Guarantee (minus 20% restocking fee) for all of our products and services»
SInce when do you get nicked 20% on a 30 Day Money Back Guarantee.
Yes I should have read the terms carefully.
That is why I am now writing this review.
Unless you are sure on these very technical products you should avoid ordering from this company or whatever savings you may get will be wiped out by just one return.
Bad deal.

The company is no Nordstrom. I tried to return 1 of roughly 20 items I purchased (over $ 1500 in total purchase) and they refused to take the return back shortly after 30 days. Now I am stuck with a device that I cannot use.

I got ripped off by these guys. They told me a bunch of stuff to try and get me to buy a new system instead of keeping the one i have now.
Then, when i bought the items they told me to, the siren didn’t work. I returned it and they stiffed me by not refunding the whole amount! What internet site charges fees for returning items?
Im pissed!
I now found out that i could’ve bought a better and less expensive system through costco online!
They gave me bad advice to sell items. They gave me the wrong item. They then charged me when i had to return it!
I seriously do not recommend this company.

Was about to purchase from here and needed info for getting something set up for a friend. I gave them a list and what functions I wanted. Their first response was fairly detailed and personable but did not address all my questions. Tried a second email, they replied but still didn’t address the unanswered question. After the third email they just did not reply.
I gave up and went with a different online shop instead.
If this shop can’t even figure out what I need and ignores my email before purchasing I can’t trust them to resolve post delivery problems like shipping and installation.

We recently moved and were in need of a full alarm system, after much research we purchased the whole system through the home security store and we could not of been any happier! They helped us decide which products to purchase and it was exactly what we needed. Durning installation my husband had a few problem but the tech support guy walked my husband through the install and now we have a great working system. The experience from beginning to end has been pleasant. I would highly recommend purchasing from this company.

Shipped promptly, but that’s where the good stops. Item was impossible to program so I tried the promised tech support. After 1-​hour on hold (yes, one full hour), they closed. So I called back the next day. After another hour, I finally got «Jeff» who promised to call me back in 15-​minutes. After another hour of waiting, I left — and he finally called. I ended up asking for an RMA. You know what? The cheese-​balls charged me a 20% restocking fee. What jerks!

These people have no concept of customer service. DO NOT fall for the website. They do not ship quickly and they can not even give delivery information. Nother but the runaround, they are however quick to take your money. Hard to believe a company can stay in business operating this way. As the old saying goes «The joy of the low price quickly disappears when there is problem.»

Lied to me about connectors included with the complete system, I called to see if they would replace them then i was put on hold, the comments about no customer service is all true I let my phone sit for 3 hours and no one ever answered and was disconnected at closing time, all components in the complete system is as cheap as it gets, the included cable is not double shielded crap crap crap, for another thousand I could have had a better system, installed, up and running, if you buy camera systems from these people you had better be experienced, the info included is minimal at best, THERE IS NO TECH SUPPORT SERVICE !!! THE SALES TEAM DO NOT KNOW WHAT THEY ARE SELLING YOU

We bought a driveway alarm and they shipped it promptly.
When testing prior to install, the alarm did not work. I called the manufacturer’s tech support and they had me ship it back. I’ve just spent 33 minutes on ignore listening to computer generated smooth jazz while Hal intermittently pops in to tell me about their DIY forum and how important my business is to them. After 33 minutes with no human contact, I hung up and e-​mailed asking for a phone call. Mind you, when I called customer service (to start the convo), the phone was picked up immediately. Likewise for the sales line. Their site promotes «FREE TECHNICAL SUPPORT FROM PEOPLE WHO ACTUALLY CARE». Prove it. My regret for this purchase (Dakota Alert WPT-​3000, by the way) is growing exponentially. I will not do business with either company in the future.

Item was shipped promptly and description was accurate!
GREAT customer service!!! My email was answered immediately!
Highly recommended!!!
Thank you so very much!!!

I called up their tech support today and waited over 50 minutes before somebody picked up the phone. I’ve actually called in before and the wait was insanely long as well so I already knew I just just wait and wait and wait.
Well, I do so after I did get a hold of somebody, they were pretty good to resolve my problem. I spoke with Mike and he got me the answers right away and took care of me.
Wait time = bad
Tech Support Service = good
Price = Low Cost

I purchased my equipment 1 year ago. My son like most young adults today love computers and all the technology that goes with it. He set our system up. This consisted of 2 cameras. One that’s never worked. We sent it back, Home security in turn sent the same camera back to us «stating Nothing is wrong with it «so we never used it.
after 30 days your stuck with what ever you bough NO RETURNS. Thats only one part of the problem. The system is so complicated to hook up my son waited on the phone for one to two hrs on hold for help. Once he waited one hr, a tech came on to help, shortly there after stated he need to take a lunch break. My son waited an additional one hr for help again. This went on for a good week. Every time he ran into a problem he had to call back. Once he waited on hold for two hrs and finally gave up. He learned later they had closed leaving him and who knows how many others on hold. Today one year later 2÷25÷13 our security system has quit working. Fixing it is out of the question. When I researched before buying this unit the negative reviews didn’t show up online like they do today. All my home security equipment will go in the trash.
Its useless. The cost of the same equipment with whom we purchased is half the cost and comes pre programed. Home security does not, you the installer does that.
Home security will claim excellent customer service, NOT true and they will claim they have non contracted installers if you need some help. NOT true.
The new system I purchased has excellent reviews with Unilocal,nor does it exist on rip
home security does.
Home security store must remove the negative comments on their web site since they exist here and on

I purchased from this store because of similar reason Gary S. did in his review. However, when I tried to install, I call in to ask question and was on hold for over 1 hours. When the tech support finally answer after 1 hour 20 mintes. I changed my question on installation to request for RMA. This is not the free tech support I want to deal with. Lesson learned. Never purchase from company that requires you to call a phone number for return. Make sure you can send email to request RMA. I could be wrong, but I think the long wait is to discourage RMA request.