Islander Pools

I am glad I found out this company is flakey before I signed a contract. I made an appointment with Kevin a week ago for an estimate for a rock pool. He said he would call a couple days before the appointment to confirm. He called and left a message saying he will see me at 11:00 Weds. At 11:15 I called him to see if he was coming, and he said since he never heard back from me, he didn’t come. While talking to him, he became argumentative and defensive, so I hung up. Nice customer service Islander Pools. I will be spending my money elsewhere.

We have used Islander Pools twice now and we couldn’t be happier with them. This company is honest, reliable and uses quality contractors to do the job. Everyone we have had come to our home has been so professional and easy to work with. They leave our home clean after each job. The owner is Frank Himpelmann and he is very upfront and honest about your project without up selling and working within your budget. Our pool was completed on schedule. They are easy to get in touch with at almost any time I texted with concerns! (Thanks Joe!) I highly recommend them. There is no pressured sales when working with then which makes you feel like you can trust them more with your home. We love how our pool turned out this time too! Wouldn’t use any other company.

So glad we chose Islander Pools!
We are just about done and despite one of the rainiest season in years and the holidays, Kevin still managed to get it done on time. What I like most about Kevin is he always answers his phone 99% of the time, he returns calls, texts, and emails immediately. He answers all my questions and provides great customer service, and he is also a great designer. We love our pool and new backyard. You can trust Kevin and Islanders!

If you are in the market to be your own construction superintendent, install a majority of your BBQ island equipment, pay extra for almost everything that was seemingly included in your contract then this is the pool company for you. We started our project in January and we are still waiting for things to be completed. We lost our low voltage wiring and the ability to re-​connect our sprinkler system due to little to none job supervision by the owner or representative of the company. The sale guy slash superintendent would never communicate with us unlit ultimately we had to communicate with the owner directly. This project was a nightmare and I would recommend anyone to chose another company. The posting made by member Jeff S. Is very accurate. Save yourself a giant headache and a lot of extra costs.

Could not be happier with the outcome of our remodel. We inherited a 1970’s pool that was half way through a previous remodel, which was done horribly. In other words it was a huge can of worms that no one had any idea what we would find as work progressed. All of this was explained to us right up front with worse/​best case scenarios. Luckily for us we ended up with the best case scenarios.
Islander uses the best sub-​contractors around. Yes they were busy but it was summer time so thats to be expected. They were all professional, showed up when they said they would and walked us through what to expect. When they were done they cleaned everything up and did the little extra things we weren’t expecting but really appreciated.
Anyone who sees my backyard can’t believe how amazing it looks, and mind you I didn’t have a blank check for this. I had a budget and islander was able to work with my budget. In the end the product speaks for itself.
Highly recommended
Chris W.

Although the end product was good (ours was a remodel and not a new pool,) the lack of proactive communication made this a horrible experience. The project took 4 weeks longer than we were initially told, and the delay was quite frustrating at times.
I understand what it takes to schedule subcontractors (the demo company, tile guy, cement contractor, pebblesheen company, etc.) however, days, and even weeks went by without any work done, and no phone call, text, or email…
I’d also recommend (during the initial project scope discussion) that you look at anything and everything that could be «touched» by your project.
For example:
1) Will your sprinkler system be impacted by the project?
2) Will your landscaping be impacted? Low-​voltage lighting?
3) Existing structures (pergola, etc.)
Reason being: discuss EVERYTHING up front so it doesn’t turn into an «additional charge» towards the end of the project. I had to replace synthetic grass that was ripped up in order to pour new cement, and that «surprise cost» was at my expense.
As I said, the end product turned out well. But if you expect consistent communication throughout the life of your project, I’d suggest you lay out that expectation up front.

We just had our pool & spa built by Islander pools! We are EXTREMELY happy with our decision to go with them! Our backyard is now where we can be found everyday! Dave was great to work with, and every contractor that worked on our pool were outstanding!!! Our pool was finished way ahead of schedule & it is absolutely BEAUTIFUL! Thanks Islander for such a GREAT JOB! This was a flawless experience! If you are looking to have a pool … I highly recommend Islander Pools!!! Thanks again!