Mor Furniture for Less

My boyfriend and I are moving in together and thought we’d stop by Mor to look at a couple of pieces of furniture. Little did we know we’d walk out with a little more than expected and as VERY happy customers. We were fortunate enough to drop by during the 4^th of July sale, which they started a week before 4^th of July, so there were a ton of great deals and unbelievable payment plans (96 months interest free — that’s 8 years! I couldn’t believe it). Every single sales associate was very friendly and polite. The sales associate that assisted us, Shaheen Manzurul, kindly approached us as soon as we walked into the store and helped us out throughout the entire visit. He provided us with EXCELLENT customer service! He answered all of our questions and made sure to take care of us, offering us the best deals, and letting us test everything out for ourselves (i.e. the couches, tempurpedic mattresses, etc). He was very patient with us, NEVER pushy, and gave us plenty of options. My boyfriend and I are very excited to begin this new chapter of our lives. Thank you Shaheen for helping us get started!(:

This review is for the amazing customer service **Chris** gave us! We first went to the Mor furniture in Rancho and they were playing too many games with prices and kept beating around the bush with promotions.
Chris gave us the best deal possible with next day shipping within a time crunch! I needed my furniture delivered to Newport Beach and they only deliver there on Tuesdays. We walked in on a Monday at 5:40 pm and orders had to go in before 6pm in order for us to get it delivered the next day or we would have to wait a whole week! Chris did such an amazing job in getting our order in and we really appreciate that.
I’m only giving 4 stars due to the delivery service the next day. The guys showed up with our couch and told us they would have to take it back because it wouldn’t fit through the door. I was really bummed because they said I have to select another couch. I felt like they didn’t want to try think outside of the box and figure out a different way. We asked the movers if we could try. My friends and I were able to push it through the door easily at a different angle. So I’m happy I was able to keep the original couch I chose.

Lorena was amazing and very helpful. She always helps us get what we need at a great price. if you decide to visit this location definetly ask for Lorena. You won’t regret it

Lorena Betancourt was amazing! She helped us find the best furniture, at the best price to fit our needs! Thanks Lorena!

After a wasted trip to meet with the store manager, Jason, in the Riverside showroom to supposedly have a technician scheduled for service to have a rude customer service rep call today stating I needed to make a decision. I say yes I’m waiting for a service appointment… She calls someone? And comes back to tell me sorry couch can’t be fixed and we will offer you $ 60, wth. That’s how you take care of your customers sell them damaged goods and lie over n over so eventually they will stop arguing n take the $ 60. I will never shop at Mor furniture again n completely advise against spending your money here!

Terrible!!! Do not shop here! We came to this Location bc it was closest to home. We spent 4 hours here getting different quotes from different salesman. We were quoted 2100 for a sofa plus 25%. We were approved for financing and when when we were ready to purchase he gave us a price of 3200 with 0 discount. Memorial Day weekend sale?! They even charged us delivery fee. What’s the Memorial Day special? Our sales person did try but the manager was so firm and did not negotiate. We walked out of there so fast. I would rather pay full price somewhere else. They lost customers and money all because they didn’t wanna give us a discount that was advertised! I regret every Hr. spent in here.
Update**** I went to the mors in Rancho Cucamonga and got great service and got the same exact sofa for an amazing price! Great customer service! No games they were straight fwd with everything. And guess what? Memorial Day is over and they still gave us 25% off.

Louis helped us for hours he was very thorough and precise with his pricing and getting us the discount that we needed. He also was patient and kind and helped us and walked us through every step of our buying experience.

Yesterday I purchased a bedroom set for my 3 year old daughter. I absolutely love it and my sales lady Lorena was wonderful helping me decide on which style and gave me her honest opinion on the sets which was a better deal and better quality. Thank you Lorena!!!
Updated!
Received my bedroom set Monday just like I had requested the men put the set together in no time and my daughter loves it!!! Thank you so much!!!

Purchased Mor furniture today! Salesman **SHAHEEN** helped me again and this time he was extremely helpful with locating the mattress and bed base that I was searching for. Shaheen was professional, friendly, attentive, and steered me in the direction of the best mattress for the price I wanted to pay, overall a fair value from a reputable store that my family and I enjoy shopping at. Shaheen made it happen and put together the deal we wanted. Between the living room furniture I purchased here last year and the mattress set I purchased today, this store has plenty of selection along with fair prices and knowledgable, non-​pushy salespeople. My son just graduated college and when he moves out, we will send him in the direction of Mor furniture to furnish his new place. Thanks Shaheen !! +++++

My family and had the opportunity to work with Oscar. he was amazing, lots of patience, and very resourceful. Thank you for the great customer service.

They have the worse customer service ever! Once they sale to you don’t expect delivery or if they make make mistakes for it to be smooth sailing. They delivered broken furniture to me twice. I was calling to set up a time for delivery after they made a mistake they would not work around my schedule. Your mistake you’d think they’d be a little more cooperative. I bought over 2000 in furniture cash. Nope they didn’t care… as a matter of face customer service told me.“I understand your upset but at least we are fixing it.” You deliver me broke furniture and ypu are telling me at least we are fixing it! How rude can you be? Do not buy furniture from here, I repeat do not! You will regret it!

Excelent customer service. Very well treated by the staff. Everything well explained, my favorite furniture place to come to.

Since purchasing a new living room sectional ($ 2000) in September 2015, I have had to have the couch and recliner serviced and/​or repaired 3 times. Now after making the fourth service call I’m told that they will have to remove my recliner from my home to repair it! That in addition to the complete lack of communication or empathy for the grave inconvenience that this is causing, rounds out what has been less than acceptable experience. I will say that the store (sales) staff treated me very well during the sales process but from then until now it has been an absolute nightmare. No offers for restitution or customer satisfaction have been offered.
03/​24/​2016
Just received my «repaired» recliner after 6 days and it appears the primary concern was addressed although it seems to be covered with hairs, sawdust etc. I suppose I’ll just count my blessings. Still no contact from Jayne M. regarding this experience or ANY attempt at customer satisfaction measures, well you know what they say about «word of mouth» advertising. Empty apologies and continued lack of communication/​response. The sad story continues. I wonder if I have not been clear enough. The chances of a positive referral have been greatly diminished by this experience.

We went in looking for our dream sofa set and the store manager Jason made our experience way better than Ashley s or any other store we went. Thanks again Jason.

Went in today and got my kids a bunk bed received awesome customer by Danny Bui Great guy answered all my questions and wasn’t pushy like the rest of the sales people… let me know about their sales and discounts thank I will definitely be coming back 5 stars for great service

My husband and I are young and recently married. We bought a house and are moving in next moth. We walked in to Mor furniture to look around we went in frighten and unsure were to start.
We walked passed a couple sales associates and were ignore (we didn’t really care since we were just looking to start). We were on our way out when Shaheen saw us and made us feel comfortable and excited!
I had an idea of what I wanted my house to look like and when I explained it to him he brought the picture to life. I have never bought furniture so I didn’t know about the different material quality. Shaheen was so knowledgeable, honest and helpful. I will definitely recommend him to all my family. The whole time we were there he made my husband and I feel like family. I really want to thanks him because I can finally call my new house my new home. Thank you Shaheen!

I had an amazing experience at Mor’s Furniture! So many laughs and much help. The customer service is impeccable! I only shop at Mor’s I am a faithful customer. Just bought my Hollywood Swank and I am so excited!!! Tight pants (David) is awesome! I have worked with him for years. Silver Fox (John) came through and met my financial needs. Lastly, Pancakes (Jason) had me laughing out loud! Literally! Love the comedy Great store excellent customer service! Shop at Mor Riverside.

I went in on Saturday 11/​21/​2015. They were having a sale for Thanksgiving/​Black Friday all week.
Everyone was friendly and a Sales guy walked up to us right away. Chris was pretty awesome, patience with us and explained pros and cons to certain furniture that we were in decisive about. My Husband and i were there for 2 – 3 hours just looking and trying to decided. Chris didn’t once make me feel rushed. Once we did figure it our the actual time to purchase and set up delivery took about 15 – 20 mins.
Delivery — they said the soonest that could deliver was 2 days later. This is probably the one thing i didn’t like because i was anxious to get my house done. However over all my experience was good and i will go back there to buy more furniture.
I did forget to mention we were able to do 0% financing i believe it was for 28 months this was pretty awesome program they offer.

I attempted to buy a floor model a sofa that turns into a bed at a discounted price of $ 300. What a deal! Except the sofa did not come with the mattress for the bed. That’s going to be an additional $ 100. Plus $ 100 for shipping. Plus I convinced myself that I needed 5 year protection for $ 60 in case my cat tore the thing up. Add $ 50 in tax. Not as inexpensive anymore.
All of that I was fine with. I knew I was paying more than I had signed up for, but I really needed a couch soon. Our sales person told me that the soonest available delivery date would be in 4 days. He had also told me that shipping was so expensive because it was through a different company. I told the salesperson that I would be at work at the time they would be doing the confirmation call and the delivery day, but that my partner would be home. I gave them his number to call instead of mine. So, you can imagine my surprise when I received a voicemail from the delivery people calling to confirm the delivery TWO AND A HALF WEEKS from the date my salesperson told me AND that they were a delivery company through Mor.
I called back after work and explained my surprise at the delivery date, and they told me to look at my paperwork for the correct date. I don’t blame the delivery people, they had the correct date (my salesperson either lied to me, or entered the date in wrong by mistake). We set up a new date about a week from the day I purchased the couch. I finished the call telling them to please not call my number to confirm the delivery because I work odd hours and I gave them my partner’s number again.
They called my number yet again, and never my partners. We set up another delivery date because I missed my callback window by half an hour, I told them to NOT call my number. I will not be able to pick up, PLEASE call my partner instead. They told me that since I was the account holder, that was the number they were going to call. I asked them to change the primary account number, because I really want to make sure I get the couch! They didn’t call my partner for the third time, and called me yet again.
In the end, I cancelled my order completely. I am still couchless, but I couldn’t deal with their delivery service anymore. Plus, I didn’t like being lied to by the sales person. I’m sure the couch would have been nice, but I’m going to look elsewhere.

May take time to get your furniture, but great customer service, and love the furniture quality !!
This is my second sofa and love seat set Oscar was our sales person, he was great and not pushy AT ALL