Terminix

Terminix is an awful company who has no thought or care for their customers! I was a good customer of Homefront pest control who was then bought out by terminix… After that after thing changed the cost, quality of service and just about anything that could be done wrong has… We canceled our service before selling our house but somehow they continued to service a house we no longer owned… I received a bill called and spoke with a women who said she would take care off the issue 3 days later my father was killed and the last thing I was worried about was a wrongfully billed service. Well now 4 months later I’m having to refinance my home due to my fathers death and my credit dropped 60 points because terminix sent a bogus $ 70 bill to collection, I called explained the situation and pleaded with the rep even paid the bill but they still won’t remove the collection from my credit report. I am so disappointed in how they have treated me considering the situation and now a bogus bill I didn’t know about is going to cost my family 20k over the next 30 years… My father was murdered while doing his job I explained this to the representative but she was heartless and said she couldn’t do a thing about the collection… Terminix is a terrible company and I can’t believe I’m even having to post this… This is only my first step in getting managements attention I will be contacting the media and posting everywhere possible until my situation is handled!

Terminix garaunteed us that they could get rid of ticks. We have had the inside of the house treated twice and the yard three times all within 4 weeks and we still have ticks. Terminix has been completely ineffective. The last time they came to spray the just kind sprayed a couple spots and then tried to leave. He hadn’t sprayed my front yard at all. I had to ask him to go back and do it. They promised that the treatment would work and would continue working for 90 days. That is not the case. This has been a nightmare and a complete waste of money.
They have now told me that they are only allowed to spot spray. Why would they promise to completely get rid of our ticks and then just spot spray every time? It obviously isn’t good enough. What a joke.

Our apartment complex has a contract with Terminix. When we moved in, we were told there were no termites and that our complex had a guarantee. Now, three months later, our kitchen and balcony have termites. Our neighbors have them inside their apartment. Terminix was supposed to come and spray our house two weeks ago and never called or showed up. They were rescheduled to come today and didn’t call or show up again. We checked with the office and they did not contact either of us. Now we have to wait while our complex gets a new pest control provider. Thanks for nothing, Terminix.

I’ve been a customer of Terminix for over 3 years (Pest Control, Subterranean Termites and Drywood Termites). The first year was a little rocky with customer service (scheduling appointments) which I think is done at a service center not at this particular facility, however, in the past two years service has been excellent.
I’ve had to make a couple of extra calls to them, outside of my normal scheduled appointments, to verify if I had evidence of new drywood termites or new subterranean termites and I was always scheduled in and the service techs always showed up as scheduled. I didn’t always get the same service tech, but they always showed up and did a good job of checking the areas of concern and scheduling a follow up, if necessary.
I think I have been lucky with the technicians/​reps that I have had to work with. They are all very professional.

Terrible! We tried to call for an appointment. When the customer service representative asked why we were calling and we said for their advertised «free evaluation», the rep hung up. So we made an appointment online and got an automatic confirmation email for the date and time. The day before the appointment Terminix called the house but we weren’t home. Since no one answered the phone, I received an email that the appointment was cancelled and so I promptly called back. First time, the rep hung up on me. Second time I called the rep said that there was no appointment scheduled and that the time I requested was unavailable. She said she could transfer me to the local office and reschedule my appointment. I said I all ready planned to take the day off and could not schedule another day off. Tired of the run around, I told the rep I will call someone else. I guess Terminix doesn’t want our business. After reading the reviews, I’m glad the appointment fell through.

I had termites and needed my house fumigated. I heard bad and good about Terminix, but also heard bad and good about everyone else.
I decided to give them a try. Compared to the other estimates I received the price was a bit higher, but I felt a little bit safer going with a «brand» name. Orkin would have been my second choice. The real reason I went with them was they have a money back guarantee. If I wasn’t happy with their service, I would have surely gotten my money back.
In summary, they did a good job at a fair price.
UPDATE: 11 – 2012.
it hasn’t been a year yet and I’m seeing termites again. I gave them a good review my first time, but honestly other than seeing a big tent over my house, how would I know the fumigation was effective… Well now I know it was NOT. I should not be seeing drywood termite swarmers so soon. I also discovered it was not Terminix that actually did the job, but it was sub contracted to an outside company, so they are NOT responsible!
Read the fine print and don’t let them use a subcontractor!

I called Terminix for a pest problem we had. The customer service rep had promised us a laundry list of items the technician would perform during the first visit only to find out that he would ignore all important items except to spray the house. Termini forces you to sign a one year agreement, locks you in and charges you a ton of money then ignores what they are responsible for — to control your pest problem.
Do not bother even calling Terminix. They will deny what is included during the first visit, play stupid and not remedy the situation. We still have the pest problem and they said that cannot come out until 10 days later. And for that future visit they will be charging us for the quarterly visit. Terminix defines what a rat is.

Thinking Terminex was a reputable termite company we all but signed on the dotted line. We scheduled an inspection in Gardena, CA 90 248 (our other house) using the 145 W. Walnut Ave office. The so called «inspector», James Obed, was a joke; felt as though we were buying a used car. «Sign today and we will give you a 20% discount» he said he’s been doing this for 14 years but talked to us like he though we were born yesterday! He spent more time trying to pressure us into using him than he did on the inspection. We asked if it was a limited or complete, he did a complete inspection but all he did was walk around outside. What a joke!
We scheduled 2 other inspection companies and wow what a difference. Both went up in the attic, looked inside the garage, went into the crawl space. All Terminex did was a waste our time, oh he did bring in bags for us to store our food, guess he assumed he was doing the job.
I would not let Terminex tent our dog house!

I am bummed I can’t put zero stars! I called 1−800-TERMINIX because I needed services, now the call center, or main office (which ever), was nice as could be and set us up with a local office. Sadly we were referred to this office. What a complete disappointment! We had to leave the house for 3 hours, not convenient, but workable. We were told it was 3 hours to stay out of the house and ½ hour to stay off the yards. We waited over 3 hours, got home and not an hour later one of my dogs developed sever hives. I called and left a message for this office, never received a call back, called 800 number, they said they would have local manager call me within 24 hrs, no call back. Called again almost a week later because we still had pincher bugs and ticks, no call back. Called 800 number, said the same again, would have local manager call within 24 hrs, still no call. Called and left 2 more messages, no calls, so tried 800 number again. This time she connected me to the local office directly. I waited forever for the call to be taken, then the lady I spoke with said, «Oh, Oh yes, I can’t talk about anything, you need to talk to manager, I will have him call you today.» Well I expressed that I didn’t trust that because he has yet to return a call, so she «promised». I then informed her that if I did not receive a call back to schedule a follow up, I would stop payment on their payment and break our agreement. She again «promised» the manager would call back, and I left 2 numbers that we could be reached at. NO CALL! This is horrible customer service. The original serviceman told us to call back within 10 days so they could come back and do a follow up if necessary. Why is this branch open at all? It gives all of Terminix a bad name. I hope not all of Terminix is as crappy as this branch. Well, I will tell you something, they put me off one to many times. Hell hath no fury like a middle aged woman having to deal with pincher bugs in her grandmothers bed and ticks on her dogs! DON’T EVER USE THIS OFFICE!!!