Western Dental

This place is pretty decent. The wait didn’t take too long, but I think the reason why is because my appointment was in the morning. After getting a consultation I feel like the dentist found things that she recommended to do in order for the company to make more money. Honestly, I totally understand that side of the spectrum, but I most likely won’t be doing all the things the dentist recommended.
Side note: Adrian, the dentist, is a cool guy! We had good conversations about food, go pro, and photography. I recommend you to ask for him when you go in for a cleaning. Out of all the cleanings I’ve had, this was definitely the best visit.

Horrible place and avoid it if you can! We have to use denti-​cal for now, so we scheduled to see the pediatric dentist for a filling. I got 3 different notifications about the appointment (annoying) and confirmed that the appointment we requested was not made! They scheduled for my 6 year old to see a regular dentist for a cleaning… not a pediatric dentist for a filling like we requested. The peds dentist is only in a couple days out of the month, so we scheduled another appt.
Finally…we get to our appt day, just to wait in the lobby for an hour before being called. Then waited another 30 min without being seen! To top it off, thats when they told us there were 2 patients ahead of us and they planned to do sealants. My little one still has baby teeth! Why would they do sealants!?! It’s a waste of time and money to go here! They just want to bill medi-​cal for every penny possible!

Dr. Justin is one of the most compassionate, empathetic dentists I have ever met. The other day I was in excruciating pain and nothing was helping. After trying to get a hold of the call center who told me I probably could’t get an emergency appt because it was 4:45 etc… I got frustrated and was crying in pain and decided to just go to the office and ask if they could help me. The front desk staff was very nice. They went straight back to ask the dentist if they could still help me because it was late but they said yes and immediately started the paperwork. I explained I only had medi-​cal and they said that was fine. While processing my paper work a fellow dentist walked by (a youny lady I didn’t get her name) she made sure that they were getting my paperwork through to get me back and could tell I was in pain. She was very sweet and assured me they would get me taken care of.. The x-​ray techs were great and understanding. The dentist was finishing up with another patient and the younger one took the time to numb my tooth and made sure I wasn’t in pain. Dr. Justin came and she was so nice, I immediately felt taken care of. I needed a complicated extraction and bone graft so she made me an appointment for the next day and made sure to sent me home with antibiotics and pain medicine so I would be comfortable. When I was leaving the office manager was very sweet and told me they open at 8 and if I need anything or I’m in too much pain before my appt then feel free to walk in first thing. The next day I got my procedure done. Dr. Justin made sure I couldn’t feel any pain and if I had any she took the time to make sure I was numbed and even made sure I couldn’t feel the needle. Everyone was very friendly and even though everything was not covered they cared more about getting me taken care of and I never felt stressed about the money. I was worried because I do not qualify for care credit and they were very nice and made payment arrangements that were affordable and interest free. We’ve all been there when we feel like they are just talking money and have no compassion and are cold. But the girl discussing the Financials really cared about me getting what I needed and was helpful and warm. I have had dental emergencies In the past and have felt embarrassed about my teeth and not gotten treatment because I couldn’t afford it. This office was phenomenal, kind, and compassionate. I never felt embarrassed or stressed about the money and Dr. Justin is someone who truly cares about her patients. I highly recommend her. The staff are just as good and caring.

Horribly disjointed. Waited for an hour to have them verify my insurance. The messed up thing is they give free dental exams and X-​rays to patients without insurance. With insurance it costs $ 214. They told me they could not promise me if they could do a filling today. I don’t know what kind of business they are conducting, but I will go out of my way to have every Military person or civilian never go to any of these places across the country. I would never subject them to this level of disgusting service. I could not comment on the Dentist, because I was not allowed to see one. Do not ever come here for any reason!

This start is for the dentist side of Western dental… At this location ONLY I had an appointment at 13:00, it is now 13:35 and I’m STILL waiting there are several people who were already here when I arrived so I’m guessing I won’t be going back any time soon… No one has even taken the time to tell me how much longer it will take!!! This is HORRIBLE!
Again this is for the dentist side not the Orthodontic department they are AMAZING

I went back after long time, quick service, They finished X-​rays in 20 minutes, then the doctor did the exam. He was very good in explaining all the treatment that was needed. then they took me to back to do the treatment. They did filling and cleaning in one hour. Love this place. highly recommended

I had an appointment at 10 am and arrived at 9:50and wasn’t seen until 11. No consideration for time at all

Just got my braces taken off, and a day earlier than scheduled! Since I moved to San Clemente, CA, it is difficult to arrange time+money to make the Riverside trip so I pleaded the office to take me on my only free day. To my surprise, I was obliged! I am so grateful. I love the people who work there. The office is warm and friendly, plenty of gossip mags! lol The dentist is AWESOME! Dr. Garen is a detailed oriented professional who is super friendly and accommodating. From start to finish, Dr Garen oversaw my entire ortho treatment. He fixed my broken brackets, cleaned the tartar build-​up due to flossing challenges, and always supplied me with enough wax and rubber bands to last me a month sometimes more between visits. He is a great dentist and his staff are all very sweet and complimentary. They took such good care of me. I recommend this dentist GREATLY!!!

I went to get a teeth cleaning the area around here is so ghetto the dentist who cleaned my teeth was incredibly rude and sloppy. He was jabbing at my gums and being super rude and rolled his eyes each time I asked him something. The main Asian doctor told me they would do my teeth cleaning and filling that same day but she went back on her word and said they were too busy which is totally fine but don’t say stuff and go back on it. I felt like that was super unprofessional. The work place is just disgusting. I will never go back to this place ever again.

I have 3 kids, they love Western Dental, their staff treat us like a family member and they make us feel like we are part of their family, we always visit their office in Fremont, CA.
We are happy to be their patients.
Thank you.

This place doesn’t even rate 1 star but you have to pick one. What can I say… Dirty equipment, dentist with bad attitude and no compassion, never seen at your appointment time, and poorly made dentures. If you need dental work don’t come here! Wishing I would have looked at the reviews before I made the mistake of coming here. Unfortunately I have no choice but to continue with them until my new dentures fit, that is if there is anything that can be done.

Go somewhere else. Felt Like I was at the mechanic. kept trying to sell me on extra stuff without even truly examining my teeth with her own eyes. kept trying to get me to see a specialist when i ended up seeing a regular dentist for my issues anyway.

They are horrible. I had an appointment for 1pm. They are always running late. I made this appointment a week before. At 2pm everyone there had been there for at least an hour. I asked when I would see the dentist & they told me «we no longer take your insurance «I said you couldn’t tell me that when I first made the appointment or even when I got here? They said well I just got back from lunch. So your not the idiot the other girl is? She didn’t say nothing. I yelled and ranted & left. Screw them.

My first visit was great. Everything went fine. It was just a normal check up one filling. No big deal ! The next visit. Ug. I had to get some work done. This was a different dentist. I was in a lot of pain and having a hard time. She was very rude to me ! I’m sensitive to novacaine. I get a weird reaction which I explained but she was still rude! I was not happy about the way she spoke to me at all. I felt like she was making fun of me and even frustrated that I was having a hard time. I do have a hard time with dental work. I always have. I have never been treated badly for it. Usually quite the opposite.
As far as the wait… I always wait forever but I expect that. Office staff is ok. Not friendly but not rude.
The dentist is not the most pleasant thing, they could make it a little more bareable!

Never go here!!!
They ruined my mouth. They just play the guessing game on people’s mouth. Then they get scared to perform and when they do they do a horrible quick fix that lands you back at the dentist! I can’t say how many times I went in there and they had no clue what they were doing on me.
As the assistant prepared for surgery on my Mouth when I was only in for a CHECK UP!!! It was insane and was shown no sympathy.
No Comunicación between staff. I wanted to believe they would fix my issues but they f@#^$d me as much as they could.
I am now with GATEWAY DENTAL and I’m very pleased they have pin pointed everything I suspected was done incorrectly and unnecessary by the pice of shit people at W.D. I hate them and wish that they close down!!! It is unfair for us in every way we go in trusting these people with our smile and they’re just playing with your mouth to cash a CHECK!!! #Fthisplace if you want to lose some teeth go ahead and be their guest! @westerndental

The worst dentist ever!!! Receptionist has a really bad attitude giving Western Dental a bad rep. It took us 1 hour and 30 mins to be seen and that’s with an appointment. Never bringing my family here ever again!

Too long for a wait. It is my third time here for a simple check-​up/​cleaning appointment. And I ended up waiting 30 minutes beyond my given appointment time. Making me missing my dentist out of state terribly and they change new dentist every time I visit. Three different dentists to look at my teeth for exam in my past 3 visits. Not too personal to develop a relationship with me on my dental history. I am stuck with this insurance from my employer for 24 months with western dental. I cannot wait to switch to delta next year so I can have a personal relationship with a private dentist and no waiting time for my appointments. I think western dental Is a «chain» with too many patients so it made waiting time much longer. And I am not satifisted with their cleaning style for my teeth cleaning. My old dentist office did better than here! One more visit this spring and I am out of here.
Had to come back to this review to edit again and change it to one star. Because when they moved me to other room after the exam, I expected a much deeper clean with my teeth, the lady just «polished». I had to stop this lady and asked her where is the water needle cleaning. And she said the doctor just said so. I disagreed because in past 10 years I usually have the deep cleaning out of state and my dental health require deep cleaning as I have sensitive gums and I admit I do not floss often. So they even overlooked this. My old dentist will urge me to floss daily and make sure my teeth is all cleaned out with right tools. Just not only with polished. They went ahead to send someone to clean my teeth but this guy did a sloppy and rushed through work with my teeth cleaning. It turned me off.
With the horrible experience today, I am requested to transfer to other office to see if I have better experience with western dental. Then I will make sure I get Delta dental coverage from my employer next year and move on to a dentist who will develop a relationship with me over years and make sure my dental needs are being met! And make sure I am satfisted with service of ritual teeth cleaning!!!

The Orthodontic office is a piece of shit! Employees are always rude and everyone is so incompetent (including the orthodontist.) I went in today to have my braces removed only to walk in and find out they had lost my retainer. Yet I was getting confirmation calls for my appointment all day yesterday. Nothing but terrible experiences with these offices, go spend your money somewhere else!

Long waits and incompetent staff. Not impressed. This was only my second visit. The only reason I came a second time was too see if I just caught them on a bad day my first visit.

By far the worst dental clinic this western dental sucks staff is rude customer service is horrible I took my 6 yr old daughter to get a check up took almost 2 hours to get attended and on top of that the doctor didn’t want me to be with my daughter she told he to wait outside in the waiting I am paying my money I should have a right as an American paying customer to be with my child horrible worst ever will never come here again assistant Elana is the worst so rude