Chili’s Grill & Bar

I think chilli’s is a good chain place. Is it perfect not independent but has good flavors

Chili’s is right next to my office. I go here for lunch all the time. Its good service, good food and they are fast.

This chillies is the worst every time I go there I get terrible service. Every time I go in I wait a long time for service and a long time for my food. Tonight I went in around 10pm and sat in the bar area. I sat there for 15 min made eye contact with the waiter and he just walked by and helped everyone else. I would not suggest this place if your trying to kill time before a movie or if you don’t want to be ignored and treated like shit. I would recommending going across the way to wingers at least they have their shit together.

One of the worst Chili’s I have ever been to. Took over 1.5 hrs to get our food. Food came out cold. They did give the meal for free because of the wait and the mess up on the orders. We will not be coming back to this chili’s again.

They are awesome! Got a to go order, got home to realize we were missing a wing order. Not only did they refund the money for the wings they gave us wings dessert and a free drink. They were over the top nice about it.

In the past this Chili’s has had horrible service but last night we went in and our server Jacob changed our minds. He was very attentive not only to us but the tables around us (that didn’t seem to even be his). We will definitely return to this location soon!

Service is a hit or miss at most Chili’s. Food is usually great. Had one horrible experience but the manager (beautiful blonde lady) made it right! We came back and used the coupons she gave us for free meal and the servers Paige and Kenzi owned it! Thank you guys for making it right!

Joy was AMAZING!!! She was on top of checking on us and getting us to go lemonades! Excellent service.

Came to Chili’s for a family birthday celebration so we did have a larger party than usual. I understand that larger parties are more difficult to wait on; however, I don’t feel there should be a difference of 30+ minutes from when the first person at the table receives their food vs. the last. By the time the last person got their food more than half of the table was already finished eating. Food and dessert orders just took way too long and food was mediocre. It didn’t feel like the waiters were ever rushed to take care of our table when everything was so far behind. Lastly, most restaurants will at least try to begin clearing the table when people are finished with their meals and before dessert, but not one thing was cleared the entire time. There was a table right behind us that left and still within an hour of them being gone not a single dish had been cleared.

There is an obvious problem at this Chilis. We’ve been here before and it was fine, but the last two times were enough to get it banished from any future visits. The last time we waited with menus for over 20 mins until we finally got up and left. Servers would walk by quickly blatantly avoiding eye contact. The place was dirty and the rest of the tables were filled with neglected customers, though some had glasses of water. Another disappointing chapter in the chronicles of Chilis’ downward spiral.

Worst location the staff doesn’t even care to offer you a drink. We sat for 10 mins without anyone acknowledging us they sat is next to a table full of loud kids even though we told the hostess we wanted a bar seat. We just got up and left.

This was one of the worst visits I’ve ever had to a Chili’s. The only reason they’re getting two stars instead of one star is that they were busy, but there certainly wasn’t a line out the door and there were still a few empty tables. But, perhaps they were understaffed or something, because something was off. Not only did we have to wait nearly over an hour for food after we ordered (salads, burgers, fries, nothing too outrageous), but we didn’t get drink orders that we placed multiple times. (At least said drinks didn’t appear on our bill when it came time to leave). When the food finally came out, it was «meh» at best. My wife’s salad came to the table in last place, and only after we reminded the waiter of the order.
I also hate the nasty, sticky, food-​encrusted credit-​card readers they have at the tables. As if they weren’t unpleasant enough to use, it prompts you to complete a survey every step of the way. While they might be secure enough (I have no idea how secure they are), I FEEL like I might as well hand my card to the nearest stranger and hope that he doesn’t do anything with it, and that feeling makes me just not want to use it. Here’s hoping that they get rid of the table-​side card reader or at least give me the option of not having to use it when paying by card.

I used to love Chilis. Ever since I moved here from Florida I have had many disappointments. They have changed staples on the Chilis menu and not for the good. I can still rely on The Oldtimer. Now they add tomato which I just pick off. They have ruined my favorite which WAS chicken fajitas. In Florida my daughter and I would eat at or do Carside to Go at least once per week. When I first moved here 4 yrs ago I wasn’t sure if it was a Utah mistake in how inferior the food is or if it was a nation wide change. Even the quality of the chicken breast used in the fajitas was inferior in Utah. I would order Carside to Go here in the beginning but stopped for 2 reasons; the food wasn’t good and there is no Carside to Go in Riverton, not even in summer. They told me they don’t do it here because of «safety issues». If they think Riverton is any less safe than Tampa I got news, ridiculous. I have had so many problems with this restaurant I actually contacted corporate through Email. Once inside the restaurant there were so many issues we were given comp currency for our next visit. We used the comp currency at a Chilis in Sandy and the manager came over and wanted to be sure we hadn’t received it from their location because as he explained things need to be very messed up for them to give them out.

Horrible. Took 40 minutes to get our food. Then it was cold. One beer was wrong?! We are done with Chili’s in Riverton! I would rate it no stars!

I have to say I have been to many chili’s and this one is awesome… w e didn’t like what we ordered and the manager made sure we were happy and our waiter was very quick and nice to talk to… we will go back

I mean it’s a freaking Chili’s. My salad came with a full quesadilla at the bottom of it and the table as a small TV to play games on it. Expect overweight, middle American, flannel wearing dads shoveling fries and burgers with mayonaise on them into their mouths with their TapOut wearing sons watching college football. Not that any of these things are inherently BAD, just feel like you can get all these things, of slightly better quality with a little more uniqueness at any local joint. But you know what to expect, and Chili’s delivers.

Service is good. Love the new fresh concept. Really delicious burgers and pickles. Will return. And the queso is always great.

After being given a pager we sat outside for the allotted time and then some. We went inside and they had already called people after us and there were question marks by our name. They had forgotten they had given us a pager and then treated us as if it were out fault. Then pointed to a booth in the bar and said sit there. After several minutes pass and still no service, we decided to leave. I’m tired of spending my money at places with lousy service. I don’t frequent chain restaurants often, this reminded me of why I don’t. Please support small business.

Terrible time at Chili’s tonight! Food came out ice cold… We for fajitas and when we complained that the meat was cold and that even the skillet was cold, the response was «oh you should be able to handle the skillet without problems». When they recooked the food, I guarantee you wouldn’t be able to touch that skillet without getting a burn.
Not only that but the food came out an HOUR after we ordered it.
Terrible times 3!!!

It’s Chili’s, and for some that may be all that I need to say — for what it is it’s adequate. However, I also want to make sure my review meets that criteria also, so to avoid it being just one sentence, here’s a few synonyms to keep the reader engaged…
regular, mainstream, fair, mediocre, ordinary, moderate, middle of the road, unexceptional, tolerable, passable…
I think you get the idea. That describes Chili’s food and service. If you keep those in mind you’ll not be disappointed!