Audiotronics

I love my new Sonos Play 5. Bobby was very professional and knowledgeable. I will definitely be going back for future purchases.

Been going to these guys for years, couldn’t be happier with the service. They have a great mix of toys to look at and are more than willing to help with any questions. I highly recommend!

Been dealing with these guys for over a decade. Honestly, I can’t say why. They are arrogant, rude and act like they are doing you a favor to let you give them your money. And, believe me, you will give them a LOT if you do business with them! They tend to stuff your house with equipment you don’t need and then leave without ever making it clear how to use it. Of course, they will come back again, for a price, to refresh your memory… Stay away from these guys! They are bad news…

I was having issues with my MacBook Air and called Audiotronics to inquire about having it looked into. The gentleman I spoke with was both pleasant and informative. I brought my laptop to the store, was immediately taken care of and the issue was fixed … on the spot. The gentleman who fixed my computer was friendly, patient and knowledgeable. I’m so excited that there are capable folks in Roanoke who are able to work on Apple computers as we don’t have a store in the area. In addition, the fee for 30 minutes was quite fair.

I’ve bought a few things from here including my Macbook and an aftermarket car Bluetooth-​radio system. They were great on both fronts. I had an issue with the aftermarket radio, where my car’s dash lights kept burning out. I took it in several times, and each time they were courteous about the issue. They replaced the bulbs three times and finally changed the unit.
I don’t blame them for the lighting issue… we’re still not sure what was causing it, but they continuously attempted to solve the problem and were gracious about it, which is the most I can ask for.
I’d recommend using them for installation and electronic purchases based upon my experiences.

Never had an issue with Audiotronics, until now. Yes, they are high priced but that is not the purpose of this review. Went in for an estimate to install a DVD player in car. Greeted by rude, heavy set guy that immediately started in on what they could NOT do for me because I had a headunit previously purchased from a competitor at a great price and wanted them to install it. Honestly made me feel unwelcomed. I was getting an estimate for install of a DVD and the greeting was about how busy they were and how long it would take to install and, get this, how low priority I would be because I didnt pay overpriced for the headunit from Audiotronics. I went ahead with the estimate, despite my judgment. The guy seemed rushed and even made a comment about «we all must have came in off the same bus» as if to say it was too busy. It wasn’t. He gave me a rushed quote of «somewhere between 240 and 270» and wrote nothing down and said, «So, were doing this becasue youre getting the work done, right?» I said, no this was an estimate, I would like to know firsthand how much it will cost. He seemed very irritated to have to give an estimate. I added one option and he quickly said, «Oh, that would be at least $ 200 more.» I knew then it was ridiculous and quickly left. I wonder if he knew how much I spent there in the past… Probably wouldnt have been so rude. I see someone wrote to «keep money local.» I disagree if the local company is possibly growing to the point it is no longer the same local friendly place it use to be. $ 500 for a DVD install as an estimate when I already had the headunit?! Got another estimate that just blew Auditotronics out of the water and is a friendly, respected competitor. I hope Audiotronics improves its customer service skills.