Glazed Bisque-It

First let me say that the business is apparently under new management within the last year or so. That being said, I have given a two star rating bc I love coming here to paint pottery, and we have thrown several birthday parties here for various children in our family and have all enjoyed them immensely.
Friends from work and myself always get together and go to the free paint day the two times they offer it during the year. Went and had a marvelous time as usual, except for a snide comment from an employee (which we learned later was the owner) upon entering when we asked if there was a line being formed. The trouble started when checking out. My daughter had a $ 30 gift certificate from 2 years ago. There was an area at the bottom where an employee could enter an expiration date. However, no employee had done so. At time of checkout the sweet girl that was checking us out, had to get the store owner in regards to that gift cert. The owner (I believe her name was Pam) was incredibly rude. She said she would not honor my daughters gift certificate bc they expire after a year. I nicely explained that no where did it state that on the certificate so how was I to have known that. She also was very loud at this point and people were staring. She said she would give us $ 10 credit for it. That upset me and I said no, this was a $ 30 gift from her grandparents, so you just took their money and will only pay $ 10? That’s not right. She went on to say that the gift certificate had been issued by the previous owner so she didn’t have to honor it at all. Where I argued that she did bc she bought the company, earnings and debt, and if she hadn’t planned on honoring old gift certificates then she should post that somewhere and also post that they expired in a year if not already noted. By this time she is red and yelling (I was horribly embarrassed but unrelenting as I felt I was in the right) she said that the state of Virginia says GC are only valid for a year. Which is Bologna by the way, unclaimed property, including gift cards are valid 5 years before becoming void as unclaimed. She also kept yelling that I had «admitted» the gift was from her grandma two years ago. Well I wasn’t trying to hide that, but nowhere on it or in the store stated that they expired in a year. Anyway, her husband finally came out and actually had to take her outside. This was easily hands down the worst customer service I have received from anywhere and easily the most embarrassing. I did however get the gift card honored. I was so scared that when pick up day arrived for the pottery that it would be damaged, but she was not there when I came to pick up, and our pottery was magnificent as usual.
I hate that the place has such a crappy owner, as it is a wonderful place to go. I’ve always enjoyed it. When I picked up my pottery yesterday, I noticed they had new pottery options available to paint. However, nothing could induce me to go back in there again.

My mom and I spent an afternoon painting pottery together and had a great time. The place is very nice and the owner was the NICEST woman. The only drawback was we weren’t allowed to have the paint at our table so we had to keep asking for me. A little pricey, but well worth it. Can’t wait to pick them up and see how they look. Great place for kids, but fun for adults too!