SOS Drain & Sewer Services Inc

I really don’t want to put this netagive review but SOS left me no other choice. Our toliet leaked. We called SOS on Sat & scheduled an appointment to have Randy comed over on Mon. He gave us a 4 hours window; we were sitting at home for 4 hours thinking he would be here any minute, and Randy didn’t show up. We called his company, apparently Randy didn’t even remember he had scheduled the appointment w/​us. So we called Randy, he didn’t answer our call, but he did text us saying «i am messed up». And we waited for another day feeling he would contact us & reschedule another time, unfortunately Randy decided to completely ignore us. By now, we still haven’t got any call from SOS. We did end up finding other plumber fixing our toliet in a very timely manner. I am so surprised to see SOS have such a high rating on Unilocal.They are probably too successful to care about our toliet. I am glad to know there are other plumbers available, we will for sure not go back to SOS, and I am writing to let you know, watch out when you make appointment with SOS.

Sunday afternoon service call. Fairly priced. Friendly and thorough. We will use them again.

Top notch! Holiday weekend, quick response, professional and competitively priced. Definitely recommend and will use them moving forward!!!

I had Randy come out to my house today (weekend) to clean my main line. I didn’t have any knowledge of an access point other than my toilet. This meant more work for him but he simply got to work and cleaned out our main line. After we were done he gave me some advice on where to look for a different access point to our main line.
Great customer service and the price wasn’t bad either!

I cannot say enough about the customer service of this company. They explained to me how the sewer was set-​up and where the problem most likely was over the phone. They arrived on-​time and fixed the drain in less than 15 minutes. The serviceman was extremely courteous and helpful. I am stationed in Germany on TDY duty and they made handling this problem extremely easy. They thanked my wife for my service and didn’t charge for the call. For me this gesture speaks volumes about the quality of this business and the people that work there.

Phone operators were friendly & easy to schedule with, even over the weekend. I called MANY places around Minneapolis & got voicemail systems & no answers from most of them since it was Saturday evening.
Our guy showed up a little late, but got right to work solving our issue (tree roots in main line causing a back up). He presented options for getting his equipment into our narrow basement (disassemble the machine & charge for the time, call in a backup guy & pay him for his time & assist ourselves/​save money & time) to my husband along with clear prices to correspond to each choice. He guaranteed his work for 90 days (no charge if they need to come back for the same issue) & gave us clear instruction for maintenance of our main line.
I had also scheduled with a bigger name plumber but found their appointment setting & cancellation process way more aggravating than SOS’s. They also had to call me to reset my appointment time & wanted to charge me extra for coming out over the weekend.
After the dust settled I dug out receipts from the previous homeowner having done the same job (same property) years prior with the big name guys & they paid 50 $ more than I did. Yay! I heart SOS. I will definitely use them again for drain/​sewer maintenance or problem resolution & will upgrade my review to a five star if they’re on time next time. Recommended!

Recently used for emergency plumbing at our rental home. I live two hours away so never met anyone but they were thorough and completed the job for a fraction of the cost I was initially quoted. Happy with the communication I received and the backup seems to be clear!

I called them this morning, because my basements washer sink was clogged, Adam arrived an hour later and in less than 30 min. My problem was solved. I feel really Lucky. I called around and they were the lowest at 105 quote. They delivered. Thank you.

Great service! They came out quickly to fix a backed up sewer drain. Randy answered all of my questions and did a great job fixing the problem. The price also came in well under what I was quoted by another company. I definitely recommend this company.

Called Sunday evening and left my info with a live receptionist, and received a call back from SOS within 20 minutes. I had a clogged main, but not an extreme emergency so I was able to set up the appointment for early Monday morning.
Showed up on time, was very courteous, and charged a very reasonable rate. In/​out in about 90 minutes! I will work with them again.

Called yesterday afternoon they came out this morning! Everyone I talked to was very friendly and helpful. Mostly impressed with Randy the employee who came out to clean our drain. He called me 30 minutes prior to coming which I really appreciated! We had some remodeling done on our bathroom a while ago and I had some concernse with unrelated drain issues and he defiantly went above and beyond to remedy those issues for me. I felt that they charged very fair for the good, honest work. Very happy with my experience with S.O.S I will recommend them to everyone! Thank you!

SOS came right away (next am, we called at 445pm) and diagnosed and fixed our problem really fast. brad was courteous, friendly and not thrown off by our 2 big dogs or our 2 year old. He answered all our questions, and did everything very quickly. Thank goodness we called these guys thank you!

After a previous company tried to scam me into servicing my kitchen sink which was clogged, SOS literally came to the rescue. The seal from Angie’s List for super service is not a misnomer. Over the phone, they stated their pricing and possible other charges upfront. They called ahead. The guy came over, Fix the kitchen sink in a hour’s time frame. He even cleaned the kitchen floor spotless. He apoligized for the other company. Under $ 100 for just over an hour for unclogging and NO show-​up service charge that the other company tried.

I was very impressed with how quickly SOS came out after calling them. They snaked my main and laundry lines out to the sewer and removed tons of nasty things, which I’m just going to go ahead and blame my housemates for. He was courteous, clean, friendly and up-​front with costs. When all was said and done, the final bill was quite reasonable and about five times less than I thought it would be.