A Auto Point Collision

Took my car here last summer because somebody hit me while I was parked and left a note on my car. Totally cracked my bumper. Well, this collision shop «replaced» my bumper, and painted it. About three months later I noticed the paint was completely peeling off like old wallpaper off of my bumper. After getting two estimates from refutable ford dealerships, both men said the bumper was refurbished and improperly primed and that is why the paint is peeling. I took it back to a auto point and Gary, the owner or manager or whatever he is, refused to fix it because he claims I was hit again by somebody else. Both of the ford dealerships I took it to said I was absolutely not hit. There is absolutely no sign of impact. No dent, no nothing. The paint is simply peeling off like a bad nail polish job. This Gary guy is extremely crooked and obviously screwed up my car completely, and refuses to take any responsibility for it. If I was hit, why is the paint peeling off and missing from two totally different spots? Was I hit twice Gary? Where is the dent? Unfortunately, we can’t prove without a doubt in court that I wasn’t hit, so trying to sue isn’t worth it. Just do yourself a favor and please take your car to a place that you have been referred, a place with great reviews, or a refutable dealership. I should have done my research before taking my car here. I’m out 550 dollars because of this crooked guy and shop. I’ve included a picture of my bumper with the paint totally gone in two massive spots. Does it look like I was hit at all? You be the judge!
PS: They also promised me a 2009 Toyota Corolla as a loaner car, however when I went to trade my car in i received a beat up 1999 Ford Taurus that was rusty and potentially ready to break down at any moment. Do not take your car here!!!

This place is located on Crooks road and I think the road is named after the behavior of this company.
DO NOT use this company for anything. They recently lost their direct repair status with AAA.
I had my car repaired here and everything with my experience was bad from top to bottom.
The attraction to this company was their free loaner car, but the cars they gave me were in horrible mechanical condition. The first one couldn’t go faster than 55 miles per hour. The second one had steering problems. When asked for a different loaner car, the only answer I would get is that there weren’t any more available. When I asked what I should do about the steering problems, they would just say that there weren’t any more cars available. Crazy, just crazy! (This was the owner’s daughter Katy, so this might explain how she gets away with this horrible behavior and attitude.)
The problem seems to be that Gary has his children running the front office and the garage area. The kids don’t have any idea about how to treat costumers at all. Katy was especially caustic and hateful when I was trying to get answers about the progress of my vehicle’s repair. It would be hard to imagine a worse person to be the customer interface for a business than her. The owner could do himself a huge favor and have someone trained in customer service replace her.
It cannot be overstated how important it is to have a kind and gentle person when dealing with your customers. A kind and gentle person can smooth over any problems that the customer might experience. If you have a hateful, unpleasant person taking care of your customers, well, you have a business that just might be doomed. The reason is that the word of mouth advertising (such as Unilocal) gets around fast. Faster if the news is bad.
Every time I would call to find out when my car would be finished, the response was nothing but a bunch of excuses and stall tactics in my opinion. Then after six weeks of mystery, suddenly out of the blue they call and tell me that my car was done and that I needed to bring back their loaner car immediately.
When I looked at my car I couldn’t believe how bad the paint quality was. I needed a car that actually could be driven (unlike their loaner car) so I accepted it and decided to get the car re-​re-​painted somewhere else. But unbelievably it gets worse, they didn’t put all the parts on that they billed for. Luckily my insurance company foot the bill for correcting all these issues.
I say that you need to do yourself a favor and stay away as far as possible from this establishment in my opinion. If I could give negative stars, I would.
You have been warned.
If you didn’t heed my warning and have already experienced the nightmare that is A Auto Point, you should be aware that this business behaves in a very vindictive and unprofessional manner when dealing with Unilocal reviewers. They will send you messages through fake accounts that they set up just to go around Unilocal’s rules about not contacting Unilocal reviewers directly. They have used those fake accounts to post reviews about their business. Even worse they have used those fake accounts to belittle other reviewers.
So you can see if they spend this much effort trying to suppress honest reviews about their business, their service must be pretty bad.
These are my opinions about my experiences with A Auto Point, your experience might be different but I can’t see how.

This business would do everyone a favor if they hired a different person to answer the phone.
OMG the woman who answers the phone is doing nothing to attract business. She is the meanest, rudest most unfriendly customer relations person EVER!
She is so off-​putting.
Russell – get another person to answer your phone! This woman is ruining your reputation!