Delta Sonic Car Wash

Delta Sonic is arguably most popular carwash chain in town. Expect long lines (especially after several consecutive days of bad weather). The good news is that the lines are constantly moving. Delta Sonic will almost always try and upsell you on some promotion or package. I typically decline because the quality of the wash seems to be the same regardless of how much you pay. Additionally, on times when my truck wasn’t spotless, I immediately circle around for second wash. The best addition to this location is the free vacuum station. I use this all the time! Love it! It helps keep my car tidy in between detailing appointments.

The locations themselves are great :) Professional, kind and everything else one would really like in an employee/​experience who takes care of customers. BUT if you end up having to make a claim for damages incurred to your vehicle, from my experience anyway, you’re screwed! I had to initiate the contact to corporate (never an email. as I was promised, phone call, nothing) to find out what was happening and gave them 4 business days to contact me. This claim was filed on the 19^th of June! Since then I contacted corporate 3 – 4 times to check on the progress and then contacted a local D.S. where the part (just a small, piece of a door strip) and was and again lied to in relation to someone «calling me back.» I was always lied to about that and it just happened again today. So here it’s the 9^th of July and I’m waiting to hear back (just called, guy not available at that time) so consequently I must say that will all my dealing over the years with customer service scenarios, this is right up there with the worst of them… unprofessional, lie after lie and ridiculous. And to clarify, I’ve been dealing a lot lately with customer service related issues and stores on account of the work which I do. Hopefully I’ll never have to file a claim again and would imagine my experience couldn’t possibly be any worse than this one… may not even be possible!

I have to say these car wash spots are amazing. I really like how you get so much for your buck. For the price you pay these are some hard working people who do a pretty good job. A touchless wash with pre wash and a hand towel dry at the end. This is so much better than the 30 second pay the same price and dry your own car because the timer ran out I used in California because I didn’t want to pay 2 – 3 times as much.
Seriously, they do a good job and the price is right for the wash. The cost of a detail can be pricey but I do admire the outcome. The only issues I’ve had so far is that every so often with the detail the leather seats look spotty. At times the agent used for shining or cleaning the seats and dashboard looks greasy instead of clean and polished as I feel they intended. This past time my vehicle came back looking better than it did when I bought it so I say awesome job guys and gals. They have always been friendly and professional no matter how early or late, hot or cold it’s been. I couldn’t see myself out there in the snow or this humidity. Much like the people who hold the signs on the corners for business sales… I digress. All in all I have been very pleased with the job they have done and will continue using Delta Sonic when I start feeling dirty.

It is a really tricky spot to get in and out of because of the layout. The car wash entrance is basically the exit for the gas station and people who get their car washed are in a race against time to get back to the entrance. So watch out so you don’t get killed. It is very busy around the time people go to/​from work so that can be a headache. But the prices are great so if I can’t make it out to Henrietta I always stop here.

Worst customer service I have ever experienced. I bought the unlimited pass and never saw or was able to use any sort of express lane. I went through the wash a few times and still had salt on my car when I left. I went there just a few days ago and they were «closed due to extreme weather» even though other car washes were still open. I tried multiple times to get the attendant to come and answer a couple of my questions but he just continued to walk away from me and yell at me to go inside. I parked my car and went inside to cancel my account. They told me that they couldn’t do it and to go back outside. I told them I just got sent inside. Instead of helping me they decided to go back and forth about who sent me inside and why they were so stupid. Long story short the 10+ employees who were scheduled could not help me with my simple request and instead they gave me an 800 number to call. I called the number the next day at 4:55pm and waited on hold for a few minutes. At 5pm sharp they cut the phones off and my call on hold just went to dead air. I called the next day during their «operating hours» and explained all the trouble I went through just to cancel my plan. They didnt even address my complaints, just ignored them and cancelled my plan. Worst customer service ever!!!

The gas area is a nightmare as it is always packed and people simply do not look when they pull away after getting gas. It is like East Ave Wegman’s sister parking lot.
If you are female and getting gas here, you are almost definitely going to get checked out in great detail and/​or talked to whether you want to or not. I hate this and try to stick to just getting my car washed.
The car wash is no different than the Delta Sonic in Henrietta but the people doing the wipe down are not as friendly. Some of them will act like you are annoying them by making them do their job. I always tip but it doesn’t matter.
It is close to my apt which is the only reason I get car washes here.