Dison’s Cleaners & Launderers

Poor attitude and customer service. Shirts are poorly pressed, multiple times have found spots from excess starch. Giving up on them after a year of trying!

I will preface this by saying that I dropped my clothing off at the NW location. Everything gets shipped downtown for cleaning anyway, so this is the best place to post my review.
This review rates one star only because I cannot give what I want to give which is zero stars.
I originally dropped off two dress shirts and a blue blazer. I asked specifically for the dress shirts to be laundered and pressed, and for the blazer to be dry cleaned and pressed. I just moved to Rochester from San Diego, and have been getting my clothes done this way for years, so I figured there should be no issues.
I think it is worth pointing out to the reader that I am actually from Rochester, MN. I grew up here, went to elementary, middle, and high school here. I’ve been away from home for the last 20 years, and I use Unilocal all the time but have never felt passionate enough to actually post a negative review. This is my very first Unilocal review ever, and it is well deserved.
I am not exaggerating when I say this, but it was the absolute worst cleaning job I have ever received in my life. As a recently retired Marine, I have had laundry professionally done all over the country, and all over the world, and never have I encountered (1) so many simple, completely avoidable mistakes, and (2) such incredibly inferior service.
I brought my items back to Dison’s and showed them the dirty collar, the multiple spots that were not washed out, and the badly wrinkled condition of the shirt; there were wrinkles pressed into both shirts all over the place. At first I thought that the wrinkles might come out after a few minutes of wearing the shirt. After inspecting the shirts by touch, it was clear that they had been lightly starched… when my pick-​up ticket said «no starch.» This was a point that the manager debated with me; she said they weren’t starched, I feel that they were. Regardless, there were these ridiculous clip marks pressed into the bottom of the body of the shirt. When I pointed those out the manager told me that I had the «option» of asking for «no clips.» WTF??? Are you kidding me? Then why not just make the default setting for your service «no clips» to begin with?
That is not the end of the story, though. I took my clothes home, said eff it, and decided to just do it myself. About a week later I did laundry. I tossed my shirts in the wash and when I pulled them out I noticed something that I had missed the first time… THEY WROTE MY NAME ON MY SHIRT WITH AN EFFING SHARPIE!!! My head almost exploded. I looked at the other shirt and sure enough, they wrote my name on that one too. THEY DIDN’T EVEN SPELL MY NAME CORRECTLY!!!
Let me be perfectly clear, as a Marine I have had to mark all of my dress uniforms by hand with an ink pad and rubber stamp. That is the Marine Corps, and it prevents people from stealing your stuff. This is the civilian world, and it is 2015 and no cleaner should be using such an antiquated system for identification of garments.
When I went back to the cleaner for the third time, the sweet little woman there (not the manager) told me that it was indeed their policy to write on your clothing with Sharpie marker and that I would have to speak with the owner downtown. So I headed downtown. I just could not believe that every businessman in the city was walking around with his name scribbled in marker on his shirt. After arriving at Dison’s on Broadway and speaking to Mr. Dison, he made it abundantly clear that he was not going to give me what I wanted which was replacement value for my dress shirts. «Not doin’ it,» he said. He did offer to wash the marker out, but I honestly don’t trust Dison’s with my clothing anymore. Thanks but no thanks.
As for my blazer, it was as equally terribly pressed as my shirts. The inside seam of my left lapel had been squished and rolled during pressing such that the seam was running up the front of the body of the blazer… WTF??? It just looks nasty. I cannot believe they let any of these garments actually leave their premises without feeling completely embarrassed.
To be fair, I will say that the first time I went back (before I noticed the Sharpie markings), they did agree to refund me the $ 19.32 that I paid for cleaning. I still cannot figure out why they are charging so much. Getting one dress shirt laundered and pressed in San Diego is less that two dollars per shirt. Anyway, if you have read this far, thank you. Please pass the word along to your friends, family members, and colleagues. I sincerely feel that Dison’s needs to have their operations audited by an independent external party before they are allowed to continue operating as a professional cleaning service.

If you have clothes worth any money, I would not advise going to Dison’s. It usually takes a lot for me to leave a bad review. The service is very mediocre, but the worst part is that they have messed up at least four expensive suit pieces with their terrible, careless ironing. I have given them several chances but finally decided enough is enough, and I do not plan to go back. Let me explain the incidences:
1. A huge crease was left down the whole front of my suit jacket. They tried fixing it twice to no avail. The whole time they treated me like it was my problem. They also did not want to give a refund, until finally they gave me an in-​store gift certificate. It’s a good thing I lost a lot of weight making the jacket too big to wear!
2. The collar of another suit jacket was ironed to where the fabric under the collar was visible. They were actually able to fix it this time, but of course wasted my time making me travel extra times to drop and pick it up.
3. They left a double crease down a very expensive pair of suit pants. I left the pants for a redo, but they weren’t able to fix the crease. What?! I tried to get a hold of the manager but got push back. Apparently he tried calling me once at a time I said I would be at work. He didn’t even leave a message. That was the end of that.
4. Another double crease in a different pair of pants! There was also lint left all over the pants. This time I just paid and walked out. And now I’m writing this review…
Overall, I understand humans make mistakes, but when this mistake is repeated over and over, it’s unacceptable. Plus, if a mistake is made, the customer should not be treated as the culprit. Dison’s should make every effort to correct the mistake, and if they are unable to, they should AT LEAST offer a refund!
I’m going to Nature’s Cleaners… I hear they offer much better service and are more careful.

We really tried to allow Dison’s to get it right — gave them more than a handful of opportunities to iron my husband’s shirts well. They just could not get the job done! Out of 5 shirts, 3 or 4 usually came back with clear and obvious wrinkles running down the front of the shirts. At one point they suggested we let them dry clean his shirts, at a substantially higher price — we asked them to just have their staff take more care. Today, one of the shirts came back not ironed at all. We’re off to the only other cleaner in town, just around the corner from the Miracle Mile Dison’s, to give them a shot.

I’ve gone to Dison’s many times, and my clothes have always come back nice and clean and freshly pressed. Still, I can’t get over how darn overpriced they are!
Also, why must ladies’ shirts be so much more expensive to clean than men’s shirts? I realize there might be a premium to care for some ruffles and smaller shirt size, but the added expense (I believe over 2x the cost of a men’s shirt, the last time I visited) seems too great to justify. Also, how on earth is cleaning a plain dress so pricey? OK, off my soapbox!
Plan to drop a lot of money at Dison’s if you do go… but at least you’ll have clean professional clothes.