Q Dental

My whole family has been patients of Q Dental for a few years now. The past couple of times they have been rude and really unpleasant to deal with. I lost a filling and after about a year finally took a day off to go get it fixed. Made the appointment after explaining the whole thing to the lady on the phone. 7:00AM on my day off mind you. Arrive for the appointment to see Godzilla the nurse. Apparently they booked my appointment with the «other» doctor and he was not my «normal» doctor. Nothing we can do for you. He WILL NOT help you. Make a new appointment with your own dentist. Didn’t know I had a specific one… Don’t even know his name. Needless to say still have a hole in my mouth… So done with being treated like dirt. They are VERY RUDE people.

We started as patients in 2013. They never did x-​rays to my son. Only cleaning every 6 months. End last year he had some pain and was referred to Dr. Khan in Gates. There he had x-​rays and results were 8 cavities (I wish they did x-​rays before). We brought our son with Dr. Khan, twice his fillings fell off and we were charged twice for one. Dr. Khan cut my son’s tongue in one of the visits. Other of the filling fell off and we decided to bring our son somewhere else. One of the fillings done by Dr. Khan was grey so new dentist removed and it showed that Dr. Khan didn’t remove cavity well. All that time we spent, the pain of my son during visits (no anesthesia used, and cut on tongue in one visit) and all the money we paid to see those terrible results and needed to pay once again for such bad job. I feel somebody took advantage of us, and somebody was thinking more in take as much money as possible instead of my son’s well being. Be careful who you trust for you dental health!

I’m updating as to my situation with billing. I was called three separate times, and so was my father, from Q Dental trying to collect on my bill. Each time we both explained the situation, and were told somebody would get back to us on Monday.
After repeating ourselves over five times to the collections/​billing department, somebody finally got back to us and said «well, she signed a paper saying she would pay so we’re not at fault, sorry». When we explained that I was not told the true amount, and what I was told was simply an estimate, they said that’s not their fault.
I would like to know how Q Dental not telling me that the $ 50 I paid was only an estimate is magically my fault. I explained numerous times that I was told that the bill would only be $ 50. I even asked TO MAKE SURE that I wouldn’t be getting an unexpected bill.
Q Dental would not own up to their mistake and now I’m suffering for it. I even asked if they’d be willing to pay for only half of it due to their mistake… I got a quick «no» on that. Unbelievable.
I will be canceling my next cleaning and taking my business elsewhere. It’s very sad, seeing as I did like my dentist, Dr. Enterline.
I’m extremely disappointed in the professionalism displayed by Q Dental, and cannot believe I have to actually pay $ 300+ for a night guard I was told was only $ 50. I’m a great client, I always come on time, and I’ve never missed paying ANY of my bills.
Just completely out of this world… what a scam! I’d take them to small claims court, but I’m so fed up with the incompetence and blatant lies I’d rather just pay to never deal with them again! Avoid this chain, regardless if they take your insurance… I’m sure somebody else would!
Your loss Q!

When I went to Q dental today for a toothache Q dentist took an x-​ray exam the tooth then told me it will cost me $ 2500.00 to fix the tooth then Q dental charge me $ 78.00 to tell me that meanwhile I am still in pain and they don’t even care all they care about that you pay your bill…
I told and I’m in pain and he still wouldn’t do anything even if I was willing to pay for it they just do not care.

When my husband went for the first time, he showed up for his appointment and they had no record of it. They made time to see him anyhow. Whereas for me, I got a notice saying I missed my appointment, two weeks before the time I had it scheduled. So… the scheduling is unreliable.
When my husband went, the hygienist told him that «once the doctor sits down, it’s hard to get him back up to see a patient.» So she put my husbands paperwork under the doctor’s glasses so he’d be sure to see it, and that «usually works» to get him to get up and do the exams. That’s just weird. It’s weird that it’s true, and it’s weird that she said it.
Last week, I went in for my cleaning. I was overdue for x-​rays. I explained that my husband and I are trying to conceive and that we needed to wait on the x-​rays in case I was pregnant. The doctor was EXTREMELY RUDE to me, refused the exam in its entirety, got up and walked out of the room.
We are going to find another dentist now.