Ricci’s Towing Service

worst company ever! the driver didn’t even have the right tools so he wentback to his shop and still didn’t have the right tools! he took my center cap off my rim and never put it back on, said it was «lost». iwent to sell my 1400 $ custom rims it brought down the value hundreds bc only 3 rim caps! tried to callthe owner over a three week period and hewouldnever return any calls and wouldn’t reimburse me $ 159 the value of the cap. what a lousy company, i wouldnt recommend this place to anyone!!!

Horrible service; thee absolute worst. They are affiliated with AAA and this is the sole reason I had to deal with them. I had a battery under AAA’s warranty and it was clearly the battery but they find numerous excuses not to have the battery replaced; instead they tried to say it was something wrong with my electrical system and after I had two different guys come out from the same location they both had different reasons not to have my battery replaced. I made AAA aware but they unfortunately have to go by the word of these crooks. Needless to say I replaced the battery myself and it has been going strong for roughly 9 months by now… hmmm wonder what happened to that electrical system. Please beware before doing business with them or if AAA tries to send them to your location it’s not worth the hassle, both techs were very unprofessional to say the least.

My car was stuck on my Street in Penfield. Called around 7:10 a.m. and told it would be an hour. NEVER SHOWED AND NEVER CALLED!!! I finally called Them around 2:30 to cancel.

Twice I have had a flat tire whilst also having a flat spare. Twice the Ricci’s AAA assistance has perfectly fixed me up. Both times he arrived in a very timely manner, was courteous and quick with the service. He made the best of a bad situation. Thanks!