Rochester Moving & Storage

While this is a long review, I feel it is important to let people know the full story of the move that we just endured. Dave Conkey took a day that should have been made simple by our hiring his service, and turned it into a day from hell for my family and I.
Dave came for the estimate appointment on time and was kind and courteous. He thoroughly checked my house and wrote me an estimate to move all furniture, boxes, and our outdoor items (two patio sets, deck box, etc.). The estimate seemed reasonable — so reasonable I asked a few times if it included everything. He assured me that it did. He also stated that he would be there for at least part of the day of the move to ensure that everything would run smoothly.
When I called to book his service, I asked in that conversation what size storage unit would be appropriate for our belongings, since we couldn’t move into our new place yet — he recommended a 10×20. I couldn’t find a 10×20, so I asked if 2 10×10 units would be large enough and he said yes.
Dave called the morning of the move to let me know that they should be there around 12 – 12:30. I called at noon to confirm and he said they’d be there by 1 with no issue. This is where the lies begin. The movers arrived at my home at 2:30 — over an hour and a half late. They met my husband there and started loading. The moving team was great — 7 guys and one large truck. They worked diligently and carefully and loaded the truck as full as possible. I have no complaints about his team — they were great guys who did a great job with the assignment they were given.
After the loading was complete, our garage was completely FULL with no room on the truck. In addition, we needed a THIRD 10×10 unit PLUS a family member’s garage to store all of our belongings. The job had obviously been completely underestimated by Dave. When my husband called him, Dave said basically «oh well», and that his guys could come back to the house for a second load and trip, but we’d have to pay full price. He did offer to stop the clock after the storage units were loaded in Bergen and not charge us the .25 hour for the trip back to Irondequoit.
It would have cost approximately $ 500 more to have the movers come back and do another load, so we declined. We then ended up moving the remaining belongings ourselves that night (until 2:30 a.m.).
The estimate that Dave gave me was GROSSLY under what we ended up actually needing. In addition to the one truck that the movers loaded and unloaded, it took 8 hours and THREE trips with a full trailer, minivan, large pickup truck, and car to move all that was left over.
I called Dave that night to express my frustration with the way things had gone. If he had apologized, you wouldn’t be reading this review. Instead, he was unsympathetic and took no responsibility for his completely inaccurate quote. He said «I told you plus or minus» — I told him that I did not take that to mean +/​-​$ 500! He repeatedly said «you know, a truck can only fit so much», and said we really needed 2 trucks for the amount of stuff that we had. I told him that it would have been nice to know that in May and he said «It’s the busiest season, we wouldn’t have had two trucks.» I wish I’d had all of that information before having to make a choice in movers! Anyone can offer a reasonable quote if it does not take into account all of your belongings.
DO NOT USE THIS COMPANY! Dave will likely write you a fantastic quote, but he has absolutely no clue how to estimate a move, and you will end up either paying more or doing the rest yourself. A day that should have been made relaxing by using paid movers was filled with stress and ended with my family moving a quarter of our belongings with no moving truck at the very last second. Save yourself the trouble and go with a different company.