Sears Auto Center

This is, by far, the worst shop I have ever been to. I have had three bad experiences here, and the only reason I went the second and third time was out of desperation and it’s close proximity. I thought that there would be some type of standard for service since it is a chain store, but apparently there is not.
My first bad experience was when I quoted over 100% more (yes, more than double) than other local shops. Fortunately, I was not desperate this time and was able to wait and get it fixed at another shop. I understand that every shop needs to make a profit, but that was just stealing. I went elsewhere for that service.
My second bad experience was when I went in for a new battery, which I had already tested an hour before so I knew for certain that the battery was bad. They tried to tell me that my alternator was shot and also that the battery was bad. I knew from the testing I did at Advance Auto that my alternator was absolutely fine. I told them this and they back peddled before offering me a lower price for just the battery.
A year later, I thought that maybe the employees had changed out or perhaps there would have been some other positive change, so I gave it another try (again out of a time crunch and desperation). I explained that I needed a quoted to replace a coolant thermostat as well as an inspection. They told me that it would take 20 – 30 minutes and that they would call me with a quote and when my car was done being inspected. An hour and a half later, I still hadn’t received a call, so I went in just to check the status. My car was done in ten minutes from the time I initially walked in, and nobody ever called me to let me know it was finished as they had promised. I explained this to them, and they didn’t even know where my car was (someone had to walk around outside to find it). Further more, the guy I spoke to initially came over and said «oh yeah, you need a quote don’t you?», at which point, I said no thank you because my time was already wasted and he was so rude in handling it after that fact. I was so irritated that I had wasted 2 hours at this point and my thermostat wasn’t even fixed. They never even apologized. I don’t care how desperate I am in the future, I will NEVER go to this shop again, ever for something as simple as an inspection.

Dropped my car off at Sears Auto at the Greece Ridge mall. I needed a a tire balance and rotation.
4 Hours later the diagnosis was they couldn’t balance 2 of the 4 tires. The first was because it was a different size, the second was because the rim was bent.
When the mechanic went to charge me I looked at him funny, how are you going to charge me for a job that you didn’t do for a probelm you didn’t solve?
He said, «the guys balanced them the best they could.»
I wasn’t in the mood to argue so I paid. After that, I went home and told my dad what happened and he immediately said get in the car we’re going down there.
We spoke to the manager and she didn’t even put up a fight — she said they shouldn’t have 1 done the work 2 charged you for work that wouldn’t solve the problem. She immediately returned my money.
They should’ve called me to tell me that a tire balance was going to fix the problem and that I needed a different solution. I would have been happy to pay for whatever the need was. It’s unbelievable they tried to charge me and that they did the work at all.
I’ll know better next time to seek out mechanics who actually specialize in the auto industry.

THEY SUCK! A RIP OFF! BAD SERVICE… no it was TERRIBLE and HAZARDOUS SERVICE!!!
In a nutshell:
1– They charged me way too much.
2– Didn’t fix the problem they promised to fix.
3– left me with a risky situation.
4– Gave me a new problem.
5– They didn’t order the part in advance as promised.
Details:
Went to their shop with a wobbling issue in the front wheels, they said it’s «wheel barring» issue and they recommend fixing the two of them. But because the charge was WAY TOO HIGH, I said let’s go for one first. So they changed it (after I had to wait for the part they promised to get a day before)… then I hit the road. Then I found out that there’s my old issue still there, in addition to a NEW sound that is really scary loud, drove back to them, they mechanic drove it and he said… well because you need to change the other wheel barring (to make more money out of my car).
5 days after, I went to my trusted mechanic (which was closed when I had to go to Sears), he took a look at it and we both saw the right wheel (which Sears claimed to fix) with a huge wobbling even worse than before. Then I was SHOCKED to see that the screws of the hub that sits on top of the wheel barring was LOOSE, the screws were loose, which means that the wheel could have gone out of the car!!! Then my mechanic said you should go to them and talk to them, I shouldn’t touch it because it’s their mess and they ought to make it up for you.
Drove back to them, and guess what?!! They said: «aaah… well it’s not a wheel barring issue, it seems to be a tires issue». I told them «The right wheel, which you guys fixed is wobbling more than before your fix!!!». Then they took the car and told me not even to drive with them to tell them about the issue, even though i ASKED to!
I realized that they don’t give a damn after they got their money, and from the way they were acting with me, I was sure they’d have kicked me out if I asked for a buck refund.
THEY CHARGED ME 312 $ for changing the wheel barring. I agreed because they promised they’d have the part early morning next day WHICH THEY DIDN“T. They charged me for the part itself 100 $… go to ebay folks… you can get TWO PIECES FOR 70 $… it’s a RIP OFF!!!

Poor service this time… There was a problem with the engine, coil #5 needs to be replace, but the problem was not fix… The mechanic gave us an attitude, and told us the problem will go away in a week. Came back to Sear for a Refund…
Dorschel fixed our car half the price that Sear charge us/​coil #5 needs to be replace (Sear replaced coil #6 instead of #5).

Gotta give these guys props… and an updated review. The night Nemo hit Rochester, one of my almost brandy-​new Michelins suffered sidewall damage when I hit a snow covered curb in Pittsford Wegman’s parking lot. Luckily, I was able get my donut spare on & I drove up to Sears before the weather got worse. The techs were super helpful and I got a new tire put on in less than a half an hour. Very efficient service! Best part was that I only had to pay some incidental costs, my road hazard warranty took care of the rest.

The guys here were extremely courteous and professional. They had the apparently rare tires I needed on a Saturday afternoon before a holiday weekend. I had tried calling just about every other place in the local area and struck out several times. They were able to get me in and out the door in a very reasonable amount of time and the prices were actually the best I had seen. It was a great and refreshing experience and I’m extremely satisfied with their service. Highly recommended.