Ulta

Honestly, the only reason I’ll ever come here is if I’m in a pinch and don’t have the time to wait for something ordered online to arrive.
I’ll give them the fact that they do have a good selection, and it’s hard to walk out empty handed. Both their higher end and drugstore brand sections have a lot to offer.
The customer service though, is a different story. I’ve been here a few times, and every time, it’s the same deal. I’ve been passed by sales associates more times than I can count. Maybe it’s because I don’t look like the type of person that’s going to drop 60 bucks on an eyeshadow pallet, or maybe it’s because I was on the «drugstore» (aka cheaper) side of the store. I watched people that walked in after me instantly get service. This more recent time was the worst though, I wandered around aimlessly looking for a specific product for about 10 minutes, even had an associate walk by, say hi, and just keep walking before I had the chance to even stop her to ask for help. So the aimless wandering continued, before I finally gave up and just waited in line at the register to ask someone where the item was. She pointed me to the area of the store it was, though, the item wasn’t even the one in the picture I was looking for (similar, but still wrong). After about 5 more minutes of trying to find someone to ask, I was directed back to the registers where I eventually found what I was looking for (why the other girl didn’t point me to the closer spot where they were was beyond me). Maybe it was just because it was a busy day, maybe it’s me, but getting/​finding help in this story is quite the undertaking.
The only reason that this is getting 2 stars is that when I finally found the person that told me where to get what I needed, she was actually pleasant. Rushed, which is understandable because it was a somewhat busy Saturday, but pleasant.

Really enjoy this store. Make-​up, Cosmetics, Beauty care mixed with salon. I have had facials done here before and they were good, reasonably priced. They have some decent deals — sign up for the coupons and they send 20% whole order coupons every so often — just watch out for the exclusions! They also almost always have coupons to print off and use in store on their website. They also accept Manufacturers coupons, which is great. They have their own line of cosmetics and I love the gel eye liner — its awesome. They have a line of gel nail polish (Red Carpet) but the colors vary greatly from that on the bottles — so its not my favorite. The staff is helpful. They lose a star as lately the shelves haven’t been stocked well and I have to buy what I would’ve wanted online and you have to usually spend $ 50 online to get free shipping.

I wish their was an option for very poor. I am a platinum member & buy all my products from Ulta. The nearest one to my place is 720 Jefferson Road, Rochester NY-​14 623. The associates in this store are very unfriendly & for this reason I started shopping online. Lisa their store manager today denied a return I had with receipt/​online confirmation telling me their were too many returns on my account. She told me they have revised their policy. I read the policy to her stated on the receipt as well as online which clearly states if you are unsatisfied for any reason you can return within 60 days with receipt so I was completely thrown by & want to know if this is a policy change why hasn’t this been updated on the website or receipts. Also when I called customer service they told me I should be able to do the return without any issue as per wat the policy states. Their is a huge disconnect b/​w online & instore & I felt very very humiliated. I was also told I shldn’t complain online as she was upset that I had done it in the past as I wasn’t happy with how she handled my sale. I am very upset as I do like ulta & its offers but after what has happened I will never buy anything from this place. I need to know how can I return this item as it is still within the 60 day period.

I was a bit skeptical at first of going here for a haircut. I have medium-​long hair that’s very curly, but the stylist Lea figured out from my babbling exactly what I wanted. She gave me a really nice length with good layers so that my hair doesn’t get too big or frizzy. The style she did I wasn’t crazy about, but once I washed it out I really really liked it. It was a bit pricey for a wash and a cut, but I was also pretty pleased with it, so overall I liked it and I’d go back.

I am like a kid in a candy store here! My daughter (8 years old) and I love to have a girly shop in here. I do really like the fact they carry high end products as well as the drugstore brands… although yes you can get then cheaper at other retailers, it’s convenient. The higher end products almost all displayed with a demo sample to try before you commit. One star off for the fact that a few times they have been out of a product I wanted in my shade (this happened 2x on my last visit). All in all their selection is quite good, though. I can pretty much find what) i am looking for — and a few things i wasn’t looking for! Not quite as glam as Sephora (still my fav) but a lot more closely located to me.

Target is the ultimate «in-​between» cosmetic store. With both Drug Store and select Prestige cosmetics, its a step up from, say, Target, but doesn’t have quite the selection of Sephora.
The best part of Ulta is that they accept both news paper coupons, and constantly send out their own coupons. I wont step foot in the store without one (if you’re not on their mailing list, you can go to their website
to print one. It’s usually either $ 3.50 off of $ 10 or 20% your total purchase with major restrictions on what qualifies).
BUT — a few times a year they send out a 20% off coupon that can be used on select PRESTIGE cosmetics as well. This is like gold! Imagine 20% off Stila, Philosophy, Urban Decay etc. I believe you have to be on their mailing list/​part of the rewards program, but it is so worth it. I got the Urban Decay Naked Pallet for 20% off — and I love it!

I usually make trips here semi-​infrequently to pick up essentials that I can’t find elsewhere (meaning Target/​Wegmans). I also time my visit with the monthly coupons I get in the mail from their catalog — $ 3.50 off $ 10 or more.
Standbys:
— Concealer — Benefit Erase Paste ($ 26). Although, they were out my most recent visit so I decided to try Philosophy’s Miracle Worker concealer per the recommendation of the store employee.
— I also picked up a mini Bliss fabulous foaming face wash — my favorite face wash for traveling w/​micro beads for light exfoliation & it smells amazing.
— Batiste dry shampoo — my fave one is the cool & crisp fresh scent — like perfume, perfect for in between shampoos and it’s cheap! ~$ 7
— John Frieda Color Renew shampoo — can’t find this anywhere else. Great in between salon visits to keep blonde hair looking bright.
— They have Hot Tools curling irons — I got my tapered curling wand here for about $ 30 bucks with a coupon I got in the mail.
— OPI — it’s hard not to resist picking up a new nail polish.
— Check out their clearance section, often they have discounted drugstore brand products, eye lash curlers, makeup bags, etc. that are off season or OPI polishes for $ 5. Doesn’t hurt to check it out.
Other than that, the drugstore finds like Revlon, Neutrogena, etc. are marked up slightly so I stray from buying those and stick to the bigger brand names. Prices are on-​par with Sephora, but Ulta is a quicker and easier trip for me so I opt for this location.

this place pretty much has everything i need. I do go to Sephora for a couple of things still. I like that it has a mix of high end cosmetics but also offers the drug store stuff too. in house hair and nail salon. i only wish it had a blow out bar

I am a girly girl inside and out, but I tend to get lost and overwhelmed when it comes to make-​up. Mostly, I don’t care. I like pretty colors, I like fluffy brushes, I like mascara that makes my lashes ridiculously big. But I don’t care what brand, I don’t know about anti-​clump, water proof, hypoallergenic-​ness. It’s all nonsense to me. I love shopping for clothes, for kitchen and home stuff, for food and cars and houses. Eye liner, not so much. It makes a trip to Ulta intimidating, but I happened to be in the same complex and in need of mascara. «Need» is a relative term when referring to make-​up, but stay with me. I had my 2 year old with me and we were spending the day out and about shopping. We had just visited the nearby baby store for a fun toy for him, I thought it only fair I get something for me. He was being particularly well behaved and I felt like testing his limits so in we went.
Immediately you are greeted with a large display of Ulta brand cosmetics. The pricing on their items is between «high end» and «drug store». The quality of the few things I’ve tried (polish, powder blush, eyeliner, mascara) is about between the two, as well, leaning on the higher end side of the scale. Their sales, however, make them a steal. I don’t remember what they all were, but I picked up two eyeliners for $ 8 total when they’re $ 10 or so each separately. This makes no sense. Yet, that seems to be their deal, at least the day I was shopping. It worked for me. I also picked up a non-​ulta item on clearance for half price. Or so I thought it was half price. I read the signage’s fine print carefully and was sure I had the right product, however when I checked out, it rang up at regular price. I mentioned this to the clerk and without hesitation she went to check it out. She quickly returned and explained the sign was wrong but she’d apply the discount for me. In addition to all the sales, I also found a coupon on my phone while standing in line that saved me a few extra bucks. Overall I saved about 60% with sales and deals. I can see where this store could feel overpriced, but just stick to what you actually came in for, or even to just the good deals. Besides, it’s a much nicer environment to pick through the hundreds of nail polish colors than a drug store, and less sales-​pressure than a department store.
By the nature of their products, cosmetics stores are not geared toward children. However, by the nature of small children, dozens of brightly colored pencils, cool glass bottles of nail polish, and dozens of rows of beige discs all seem like fun toys to rearrange. I combat this urge by filling his hands with a few of the first things he is intrigued by, in this case I let him hold a couple polishes. I noticed many of the shelves looked as though other children, undistracted, had already rearranged many of the items. I did observe there were a couple of employees doing their best to un-​do the haphazard organization, but it was a bit tricky to find the correct colors in a couple things. Aside from that, the store was clean and well lit. The aisles were easy to navigate and understand. The employees were helpful and patient. I’m still confused as to why there are so many different options of everything but I know now where to get help picking out bronzer. Whatever bronzer is.

I love this place as well… so many things and their prices are a bit high but lower than the internet.
Some things were all gone so that was kinda boo and in one area everything was on the bottom of a shelf all messed up.
I walked out of there spending a ridiculous amount of money but for some reason I was happy about it lol.

I love this place, it’s heaven for me! I have shopped here several times and have walked out broke several times but it’s all worth it. I usually buy perfumes or focus on the higher end makeup products that can’t be found anywhere else in Rochester. I love Lorac, Nyx, and Urban Decay products and their selection is very extensive. They almost have every makeup brand minus Mac and Sephora. If you’re looking for brands like Revlon, Covergirl, etc, please go to a department store, it’s definitely cheaper.
They also have a full service salon, I never tried it but they do answer questions thoroughly about the hair products and supplies. The only reason I gave this place 4 stars is because the price. If you’re looking to go shopping here for $ 20, it’s not going to happen. Overall they have everything I need in one place.