Alberto’s Jewelry

They were an excellent place to get an engagment ring. They gave us an amazing price and made the whole experiance memerable

My husband wanted to buy me a ring for our anniversary, we looked in every jewelry store at the mall Alberto’s was the last one we stopped in and there it was my new ring! The sales woman was attentive and knowledgable. The sized my ring quickly everyone was wonderful in this store.

Look elsewhere. Poor service and craftmanship. I had them modify a gold diamond ring and they butchered the thing. Were suppose to remove some gold around stone to make ring a flat band. Received ring back with big gouges in prongs, file marks and uneven band thickness. When I talked to the owner, Alberto, he got very defensive, raised his voice (apparently he didn’t like that my wife was starting to cry) and said I would have to speak to his partner, Rocky, who did the job. He eventually calmed down and said we could work out a deal on a new band. Next day I came back to see Rocky and told him that we would like to get a new band since he dug too deep into the prongs and sides were uneven. He tried to tell me not to look close at the ring and if you move your hand around while wearing it, you don’t see. Really? Keep your hand in motion for you don’t see the terrible finish. If I wanted scratch marks and uneven finish, I could have done that myself. A jeweler should be professional, both in skill and customer service. This place has neither. I took my business elsewhere and will never go back.

I went to Alberto’s for a watch battery replacement after my awful and distasteful customer experience at another store in the mall and received very quick and adequate service. Only cost me $ 10 dollars for the replacement battery, did not have to wait, and gave me a warranty in case the battery died. It was very quick and simple and I am happy with the results.

Terrible customer service. There was no one in the store when I walked in inside a bustling and busy mall. I can now see why. I asked the young salesman to help me. Not even 5 minutes later the older sales man shooed him away and told him not to show me anything. He then accused me of «playing» him. I promptly left the store and went to Lord and Taylor to shop for jewelry. Really sir? I’m the only person in your unprofessional store and you chase me away? Don’t shop here.

I came in here to do a watch repair for my Citizen Eco-​Drive. It took 15 minutes to get someone to come over to talk to me when there were 3 people working there. One which was actually working another talking to what seemed like a friend otherwise it was a bit cavalier for a customer.
Once someone actually helped me i gave them the battery and they insisted I had broken it and that it needed an overhaul. The eco-​drives have a pin soldered onto the battery for connectivity; regardless i told her I would just like a replacement battery and ill fix it myself. So I bought the battery which i was informed was the exact battery that was in the watch. While i was waiting for her to put through my credit card I read the packaging and it explicitly said that this battery was not meant to recharge and would leak acid if it was, the eco-​drive is a solar powered watch! When i told her this she scoffed and said it was the same size it should work. I requested a refund and left.
I don’t think I’ll ever come here again. There are so many jewelers around that I don’t need to waste my time with people who either don’t know what they’re doing or care enough to do their job.