Allegiant Air-Reservations

If I could give Allegiant Airlines a zero or a negative review I would! I booked my one way flight so I could drive my parents to Florida and then fly home. I was in a very serious car wreck 3 days before I was to begin driving them. I was unable to accompany them so I called and asked if I could get a credit, I didn’t even want a REFUND! I just wanted a credit to use toward my next flight. NOPE! They told me «From a business standpoint we just cannot offer refunds to people who need to cancel». Basically I was told that I should have paid extra for the trip insurance. Well, nobody plans to get in a car wreck, nobody plans anything to interrupt their plans. I paid extra to choose my seat, paid for my bag fee, paid extra to use my credit card, plus paid for the flight, and Allegiant gets to keep ALL my money, they won’t even refund the extra stuff I paid for. What a crock of crap! So they can now double dip on my ticket, my bag fee, and my seat fee! It’s really good business for them I guess!

Terrible! I had a family member pass away and missed my flight and they said well, because you didn’t notify us 24 hours in advance you forfeited your flight; regardless of the travel insurance I purchased and the travel insurance documentation even says if there’s a death you have 168 hourst to rebook. They told me their allegiant policy over rules the trip insurance document… um then why did you sell it to me if it doesn’t mean anything and the original rules of the ticket travel still apply? Well that’s our «Prerogative.» Click. SERIOUSLY? Worst customer service out of any company I’ve done business with, by far. Why would anyone fly with this company? First and last experience. Also, this was one of several calls I had put into them with either promises of automated call backs, within 1 – 2 hours, or after sitting on hold for a hour+ and then disconnected once someone «picked up» but chose to be silent and disconnect the call, or customer service saying they couldn’t pull it up at that moment and would call me back… So despite my extensive attempt, a death in the family which was very difficult on its own, my purchasing travel insurance through them in case of emergency, I’ve completely forfeited my flight… voluntarily.
In short, they have the WORST CUSTOMER SERVICE!

I booked a round-​trip flight to Las Vegas from Rockford, IL a couple of months in advance– I needed to cancel due to a family issue — I had to wait ON HOLD for over 45 minutes to talk to a person to cancel my flight– they would NOT let me do it online (which is how I booked the flight). They charged me $ 95 EACH FLIGHT for a cancelation fee — so that’s $ 190 CANCELATION FEE for one round-​trip flight. What a crock! I will NEVER fly this airline again! If you have ANY other options– DO NOT FLY THIS AIRLINE!!!

Today, July 4^th I am traveling with my wife and 2 small children. We arrived two hours early, as suggested for our one o’clock flight. We are now expected to be delayed on this beautiful clear-​sky holiday for 8 hours. Our expected departure time is 9:30p.

Took two flights to and from las Vegas to Rockford. Delayed both times. I’m not sure if they have more than one plane or are scheduling their pilots too much? Regardless you get what you pay for. Also you can’t even get a nut or a sip of water without paying for it. They are cheap skates. Hope the engine does not fall off your plane. Good luck

Great airport service. We had 2 aircraft fly in for a 6 day stay with flying in between. Staff is extremely friendly and helpful. Anything we asked for they got for us. We had a hectic schedule and they worked around our it. Overall very helpful.

Flew Allegiant on April 29^th coming home from Mesa, AZ. I paid extra for assigned seating for 4 adults. As we stood in line to board the staff let those with unassigned seats (ie cheaper tickets) board through the back door. When we (and others) got to our paid-​for-​expensive-​assigned-​seats there were people sitting in them already with the cheaper tickets. The flight crew yelled at us and scolded us for holding up the departure by protesting. They were rude and acted like we were the problem. I spoke to the lead Steward who said it wasn’t their fault and gave me a number to call. The person at the number I was given said she couldn’t help with this matter either. I spoke with a rep at the gate when we landed and he said he couldn’t help. I sent a letter to Alligiant via e mail and have not heard a thing back. I think I should be refunded the money I paid for my assigned seats since they gave our seats away by letting those with unassigned tickets board first through the back.
And by the way, the flight took off and landed early, we were not holding up the departure.
The staff was rude and wrong. If Allegiant wants to charge for every little thing they should provide the service paid for.

I’ve never had a problem with Allegiant. I fly out of Rockford, IL to Sanford, FL about once a year. I don’t like a couple of the changes that they’ve made recently but the ticket prices are still very reasonable and the location is convenient. You have to pay for checked bags and (just recently) carry on bags too. You used to get your seat assigned to you when you checked in and got your boarding pass but now you don’t. If you fly as a family I would suggest buying seats. Every time I have flown Allegiant since they’ve changed the seating, they always have the people who paid for seats go on and then the rest is random. Nothing is complimentary and there is no first class but what do you expect for tickets as low as $ 79 each way?