Piano Mill

On time (to the minute), polite, quick, and very professional. And the price was half of what a normal moving company would have charged me. Very rarely am I compelled to write reviews for services, but I was so impressed I had to. If only I had more pianos to move!

Piano Mill has been in New England for over 25 years so you know they are a stable company. They have an impeccable reputation for selling, servicing and tuning pianos with a professional flair. Not only do they sell new gorgeous pianos but perfectly restored vintage pianos.
I purchased my piano here and from walking into the door of the Piano Mill to sitting at my vintage restored piano in my home and playing Bach, it was a painless process. The salesman was so helpful in educating me about all the features and differences with each piano I was considering. They helped guide me to the perfect selection for my needs. I could not be pleased more from the process.
A lot of people do not know that they also offer piano lessons. The teachers are of a very high caliber and well trained. They keep their students engaged to learn classical to jazz to many different genres of music.
The biggest surprise is that not only do they teach piano lessons but they also teach guitar, bass, sax, drums, voice etc. They have all levels from beginners to master level so anyone can find a good match for yourself or child to learn.

Hm, this review is for their MOVING services only. I did not purchase a piano from them. In short, Ritchie & Jamie, the movers who picked up a piano from Milton to our place was AWESOME. They were really courteous, and they definitely knew what they were doing. They laid out carpets not to destruct any of the flooring, were attentive, and got the job done simple and easily. Thanks, guys!

I used Piano Mill to move my piano and it was a great experience all around from the knowledgable woman (Amanda) who answered the phone to the movers (Greg & his partner) who did the work. Amanda was professional, provided a quote, and followed up with an email promptly as she said she would. Greg & his partner arrived on time and were skilled, efficient, and courteous. They helped me move other furniture around to accommodate the piano & made sure I was satisfied with the position and ensured all other furniture and rugs were returned to their place. Based on my research, they were competitively priced as well. Just a great experience. I haven’t done so just yet but will not hesitate in calling them for tuning in about 2 – 3 weeks after the piano has acclimated (at their recommendation). I have already contacted them about piano lessons for my kids. Great job, Piano Mill. Thank you!

Amazing! They recently moved a piano for us from Rhode Island to Northern Massachusetts. They showed up right on time and were extremely cautious when moving. They definitely knew what they were doing. The entire process from requesting a quote online through scheduling was great. Amanda and Rob were both fantastic to work with. They were also VERY reasonably priced compared to local competitors. Highly Recommend!

Rob Norris, owner of Piano Mill, is a crook! Sold us a piano long distance. It was advertized as like new and pristine. DO NOT BUY FROM THIS INDIVIDUAL UNLESS YOU GO TO THE STORE WITH A RPT. They are not to be trusted and are full of lame excused once they have money in hand. We asked for a nominal refund on the purchase to cover costs of damage only. Piano Mill would not help at all. AVOID AT ALL COSTS, piano dealers like this should be out of business!!! Robert continues to try to delete these e-​mails. Unilocal, please keep this posted to others don’t get scammed by this con-​artist.

I was looking to upgrade my 5’6″ CC Harvey baby grand piano and so I stopped into Piano Mill in Hanover, MA. I lived in the area for 20 years and long-​since known of their shop on Rte. 53. It’s a small, neat showroom with various types of new and used pianos — of all ranges in quality and price. I had «test driven» several models over the course of about 6 – 8 months. Each time coming in and looking around for about 30 – 60 minutes. Never did I get the impression that I was annoying them. Each time they’d make themselves available to me in the event I had any questions; each time they were friendly, knowledgable and willing to let me look over any piano I wished — and they were also willing to play each for me as well.
Of course we all dream of owning a Steinway. Although, most of us realize that this is more of a dream than a practical purchase. However, during one of my visits the economy was going south and Rob (manager) took the time to discuss what I was looking for and made me an offer on a 1923 Model O grand that I couldn’t refuse. His price included both restoration (complete tear down, refinishing of the plate and restringing as well as a ebonized case over the original walnut) AND installation of a QRS player system.
(Steinways of the 20’s are the absolute best of any years they’ve produced. A rebuilt /​restored Steinway of this vintage –without the payer system– could easily command the 50k price range.)
We negotiated on a price which — as I mentioned — included a complete tear down, bronzing of the plate, restringing, refinishing /​ebonizing of the case, installation of the QRW player system as well. He also offered me a 600 credit on my old piano (which was fair for that piano) which I could use to cover the cost of shipping. (In my case I sold it outright and just paid the shipping price). I also was invited to tour his workshop in Hanson. I was personally introduced to each of the craftsmen who would be working on my piano. I also made periodic visits to photograph the process (which took a few months) prior to delivery. Once it was done and ready to be shipped, I came to the workshop for my first official test drive of my new piano. It was fantastic!
I never dreamed I would be able to own a Steinway — much less a grand like this. While I didn’t initially intend to spend what I did, I was able to buy an investment quality heirloom for LESS than ½ of the recently appraised price (and they even included a free tuning)!
I’ve visited several piano stores in the past few years, I wouldn’t hesitate to recommend the Piano Mill to anyone looking (or just dreaming) of owning a piano of any price range.