Sargent Lock & Safe

I had a very frustrating experience with this locksmith, something that I attribute to their taking advantage of being just about the only game in town. (I’m going to try someplace farther afield next.)
The bottom line is that they charged me $ 50, did not fix my problem, and were less than courteous about it.
I have a door whose lock does not work. On a Tuesday, I called and asked if they could come to take a look at it, and they said no — admittedly, the house is in an inconvenient location. I called again the next morning (no response) and left a message saying that I could bring the door (actually a half-​door, so roughly 36″ square) in so they could work on it directly. That afternoon, I removed the door from its hinges and brought it in. When I walked in the door, the person behind the counter said, «I was going to call you to say that you can’t bring the door in, because we don’t have room for it.» She was not very pleasant about it, and I thought: «well, why DIDN’T you call me, if I am causing you such an inconvenience?» I’m skeptical that they actually lacked room for a 36″ half-​door brought in by a customer whom they had refused to visit, but never mind that.
The person behind the counter also said that if I left the lock itself the locksmith could take a look at it; she herself did not appear to know much about whether it could be repaired. I agreed to leave the lock, some of which I told her I hadn’t been able to remove from the door, and said that I would hope to hear from them in the next couple of days.
It wasn’t until Monday that I heard back: I received a phone call saying that the locksmith said he could re-​key the lock, but that it would cost $ 50 because it was an out-​of-​date lock style. I agreed.
On Wednesday, I picked the lock back up, took it home, and re-​installed it. Its mechanism is much stiffer now, and still doesn’t work properly! I called again to complain, and was told to try re-​installing it again.
Having thrown away $ 50 and several hours of my time, I have decided to give up trying to get decent service from this company, and will look elsewhere.