Spectrum Family Medicine

My review is based off of TWO visits to this office. Bottom line: don’t go here if you need to see a good doctor.
I moved to the area in the last year and needed to see a doctor in December 2015. Very few doctors were accepting new patients, but Dr. Bell was, so I went to see her. This first appointment was OK (³⁄₅ stars), but thankfully I didn’t need much medical help. What made this visit awful was how long I had to wait and then the staff didn’t even validate any of my parking at the end.
I went last week (May 2016) to see Dr. Bell again because I needed a doctor to send out for blood work. This time, I was seen promptly (and parking was free due to computer systems being down). Unfortunately, Dr. Bell was very short (borderline rude) and rushed through the appointment (less than 2 minutes). Unlike previous doctors I have seen, Dr. Bell didn’t bother to ask how I was doing or whether I had other questions (I did, but given the poor service I have received, I won’t be asking them here!).
Fortunately, I haven’t really needed great medical help, but given my experiences, I am going to work hard to find a better doctor in the area whom I can trust.

This rating is really for Dr, Bell. I have been a patient of Family Spectrum for nearly 12 years. Never have had a problem in the past. Today that changed, profoundly.
Two weeks ago I dinged my finger. Seriously believed it to be minor. That coupled with a very serious discomfort of any medical office factored into my ignoring the ding, as I still had full use, and no pain. Last two days less mobile, more pain, so yesterday I called for an appointment. Dr. Bell had an opening for today.
When Bell walked into the treatment room, she began berating me for not having been seen earlier. It was hostile, and absolutely had nothing to do with treatment. Being berated and humiliated is not what I expect from a doctor. Her demeanor and hostility towards me for my aparent stupidity in not knowing the ding was much worse than I thought left me fuming, and doing everything in my power to not tell her to go **** herself. Even now, several hours later, it is still replaying in my head on a constant loop.
So I called my insurance, wanting to change my primary care provider immediately. Unfortunately, nothing open anywhere near me. Regardless, I can honestly say that I will NEVER go back. If emergency, I will go to an ER, and refuse any follow up treatment from Bell. And if just a dinged finger (which needs surgery, it turns out), I will just suck it up and deal with it.
I will never, ever again be put into a position of being berated and faced with open hostility from any medical person again. Bell may be a doctor, but she is not a medical professional.

Bad experience with Dr O’Connor at annual visit. Did intake with med student then saw doc and elaborated on my one health complaint, emphasizing that it was affecting my life significantly. She did blood test and posted lab results online saying everything was normal. No phone call, no recommendations for addressing my complaint, no referrals, no followup. The most unhelpful and dismissive interaction I’ve had with a primary care doc.

Our entire family, including two children, has been seeing Dr. Bell and the other professionals here as our primary care providers for over ten years. We have been delighted with the care received here. They have been accommodating when we have needed same-​day visits for sick kids, and we cannot be happier with the medical care or the service in general. It has been a convenience for our entire family to be treated at one practice, and we have found everyone here to be positive, reassuring, and effective no matter what our medical concerns have been.

I really like the medical care that I receive at Spectrum. I have been seeing Dr. Belcher and Ms. Swann, a licensed nurse, for over 15 years. I have also seen others in the practice on occasion. I find that Ms. Swann is my favorite but all of them have diagnosed me well and prescribed necessary but not too much medication. I also find them to be thorough and polite. A while back, when they switched over to electronic records, it was a struggle for them and they spent a lot of time on the computer but they apologized profusely and it has improved a ton since then.
The only reason I gave 4 starts instead of 5 is because they are usually at least 15 minutes behind and I don’t like waiting. However, on a positive note, whenever I am sick and need to be seen on the same day, they always make time.

I have been seeing Dr. Sally Belcher for over 20 years. She is never rushed, detail oriented and refuses to throw too many medications at you if not really necessary. She’s great! I however, don’t care too much for anyone else I have seen there except Betsy Swan.

I have been going to family spectrum medical for 12 years now, after my last visit I will switching primary care physician. I called letting them know I would be about 10 minutes late and they said ok, no problem. Dr Barbara Bell commented she would not usually be in such a rush but that I was late and should not even have come. She also mentioned that the 4:00pm appointment was the already. I felt as though that was a bit unprofessional. She rushed though the whole appointment. Luckily it was just a annual checkup. I will be changing doctors after this visit !

My wife wasn’t feeling well and she had a fever and sore throat. We don’t have a local primary care physician so we decided to call a doctor after looking through the Angie’s List reviews. The two primary goals for us were to get my wife feeling better and to find a permanent primary care physician for our family. When I called to make an appointment for her, I was told that they would first need to setup an appointment with her to get her medical and family history. They would not see her without that information (although they did inquire about the type of insurance she has). Basically they told me to bring her to a health clinic and then when she was feeling better, to have her call and set up a time to see one of their doctors. When I asked them why they wouldn’t accept new patients that needed medical attention, they told me that this was policy. When I inquired if they would have been able to see her if she was a returning patient, they said they would have made time to do that. I’m just glad other businesses aren’t run like this. Can you imagine calling a plumber for a leak in your bathroom and having them tell you that they would not come out unless they had first inspected your plumbing when it was working properly? It is unfortunate nowadays to see companies putting their policy ahead of sick patients. For anyone considering using this practice make sure you know when you will get sick and set up an initial appointment one week, before that time, so they will actually see you when you are sick

I went to Spectrum for about a year. I saw Betsy Swann, the nurse practitioner on staff, and Dr. O’Conor once. I got what I felt was good care from Betsy, but I got a little frustrated with feeling rushed on appointments. The last time I went, they were switching to a new record-​keeping system, and the doctor had her face in her laptop the entire time I was talking to her. That was off-​putting.
I have found a new practice where I am very happy so far, equally busy, but the doctors there have more of the approach that I need. I felt I got good advice at Spectrum, though, and it was generally pretty easy to get an appointment (a huge plus in an area where that is not always the case.)

I have had nothing but wonderful care from the doctors at Spectrum Family Medicine. I especially like Dr. O’Connor and Dr. Gebeily. The office staff is good about scheduling and the wait times are reasonable. I highly recommend this practice to anyone looking for a general physician.