Clean As a Pin

Clean as a Pin is actually Clean as a pig pin!!! They had the nerve to charge me 135.00 $ for a half done job. They gave me a list of what would be done. But, first I had to pick up everything off the floor and clean off the counters, I thought that was strange, but I complied. Wow, was I disappointed when I got home. Blinds not dusted, ash trays not emptied, furniture not dusted, or even wiped down. Ceiling fans not dusted, no trash bags replaced in any trash cans, laundry room not swept or mopped. Remember these were all on the list. To top it off, none of the beds were made. When I called the owner, Zoe, she said «we don’t do beds» and then she didnt even try to apologize or make it right. Poor customer service and poor cleaning service. I wouldn’t use them if I lived in a pig pin!!! They received a one star from me only because you can’t post without a star, but they don’t even deserve a star.

BEWARE… DO NOT USE THIS CLEANING SERVICE UNLESS YOU WANT YOUR VALUABLES STOLEN. My wife and I hired Zoe Miller who is the owner of «Clean as a Pin» here in Rockwall back at the beginning of the year (December of 2011 or January 2012). She seemed to be a very nice older lady who cared about her business and she was a local business person which made us seem a bit more comfortable in allowing someone else inside our home. My wife asked her if she was bonded and insured prior to being hired and Mrs. Zoe Miller stated she was and also advertised this on her business flyer and internet site. Within a couple of months of them cleaning our house, I noticed that my Texas A&M Aggie Ring was gone and that one of my wife’s heirloom necklace given to her by her grandmother was also missing. Mrs. Miller and her cleaning crew had been the only other persons allowed inside our house in the areas of where these items were kept. We then called Mrs. Zoe Miller to make her aware of our findings and to check into making a claim since she had previously stated she was bonded and insured. Once we begin telling her the story, she immediately confessed to finding out that one of her employees was bringing in another person to help clean that was not employed by her and that this person had not only stolen from us, but she had also received several other complaints from other customers of items also being stolen by this person and had also lost several clients because of this. We also found out that Mrs. Miller had lied to us (verbally and by her advertised business flyer) that she was not bonded and insured as she had told us. Mrs. Zoe Miller then claimed she wanted to do the right thing and that she was a Christian and apologized for what had occurred. Being surprised by her reaction, I decided (against my better judgment) to attempt to work things out with Mrs. Miller as not to put such a strain on her business. She had, of course, fired the person that had brought the non-​employee inside our house and stolen from us. At this point, I was only asking for reimbursement to replace my stolen Aggie Ring. We worked out a verbal agreement that she was going to pay about half of the cost of the ring up front and then work the rest off by providing cleaning services to us. She had guaranteed me of the only persons that would ever enter my home. The next week (April 30^th) Mrs. Zoe Miller was scheduled to come to the house to pay half as agreed and to clean the house. I never saw or heard from Mrs. Zoe Miller again and she also refused to take any of my calls even though I left several messages. So in short, Mrs. Zoe Miller is not a Christian lady by any means and has no integrity or an honest bone in her body. She will seem like a very nice lady if you talk with her but stay away if you want to keep your valuables or if you’re expecting a respectable response from her if something happens. We are now having to take her to small claims court to get reimbursement for the stolen items. If I could give this business less than one star, I would. They don’t deserve to be in business when they treat customers this way.
UPDATE: We were scheduled to go to small claims court at the end of 2012 in Rockwall County. I short time before the court date, my wife and I received Bankruptcy Papers filed in Dallas County informing us that Zoe Miller and her husband had filed for bankruptcy. This was done of course to protect themselves from having to pay upon the ruling from the court and to quash having to go to court in the first place. Again, this shows that Mrs. Zoe Miller is a person that lacks any character, integrity, or honesty. She still has refused to contact us to possibly work out this issue on amiable terms.