Cesspool Service Long Island | Payless Cesspool

I called this firm to clean out my cesspool and septic tank after I had a backup into my shower. I called them early in the morning and advised I needed quick service. They show up hours after and it all went down hill from there.
I provided them with a survey of where tanks were located and they couldn’t find the access point to plug in their machine to pump out. The workers even remarked how owner of firm doesn’t equip them with proper tools to locate access points. (metal detector)
As they poked into ground to find access point they broke one of my in ground sprinkler heads. It was a mess then they called owner to remark they could not find access to drain tank and he advised me to get a survey with measurements on where exactly tank was located. So I called builder of home and they sent me a survey with exact measurements of where tank was located. I printed it out gave it them and they said they couldn’t find it as they did not have proper tools.
As it started to snow they got frustrated and said they would come back. I feel bad for workers because the owner of firm doesn’t care to equip men with proper tools to do there job.
So one of the guys says we have to charge you for a service call. The charge is 75.00. I couldn’t believe they wasted my day sitting home waiting for them broke my sprinkler head and didn’t solve my issue. On top of it they wanted to charge me. I advised workman come back tomorrow fix issue and I will gladly pay you for a job well done. He said well if we come back tomorrow and fix it we will deduct it from your total bill. At that point I lost all confidence in this firm.
I told workman let me call your office talk to boss. I told owner how can you charge me you didn’t resolve issue and broke my sprinkler head. He started yelling I had to pay him or else. I said I would not unless you fixed issue. He yelled at me some more then told me to have a nice day and hung up the phone on me.
My home has a commercial grade HD surveillance camera system I wish I could post video of this entire event. Now not only do I still have cesspool which needs to be pumped but I have to call my lawn sprinkler guy to fix my sprinkler-​head. Sure that’s going to run me 220 easy.
Highly frustrated how this went down caused me more damage and owner doesn’t even care. You would think he would have gotten into his own vehicle and come down himself to lend his expertise. But obviously doesn’t care about his customers or thinks about repeat business. Note pictures of truck say owner operated. More like owner absent and he doesn’t care.
Don’t use this company they are not out for your best interest. Terrible!!!