Rocky River Urgent Care

We were visiting Cleveland for a sports tournament and I brought my daughter in for an ankle injury. This was the wort experience ever! The facility is dated, messy, and overpowered by air freshener. While checking in the «Doctor» was sitting behind the desk, leaning back in a chair and watching movies on his phone. He entered the room and NEVER even touched my daughters ankle. He looked at it and told the nurse to get a X-​ray then later stepped in the room and said «you did not break it, ice it and elevate it, have a good day». They never even took X-​rays of the area my daughter reported pain. I would not recommend this facility to anyone.

I have been to this Urgent Care Facility several times over the past 5 years or so, and my experiences have always been positive. During my last visit, I was taken care of by Dr Rachel McGuirk, who was apparently filling in for one of the regular doctors. She, the nurse, and the office staff were all incredibly nice and helpful. They took plenty of time to explain my options and did not rush my decision as an uninsured patient. Dr McGuirk was also honest with me, letting me know that the most expensive option (stitches) probably wasn’t necessary and if she were working with a family member she would advise them that the glue would do the job for about a quarter of the price. And, after fixing my chin, they even gave me the remaining glue to take home. I live about 25 minutes from this facility but would not hesitate to return because I trust the work they do.

I came in with what I thought was a terrible cold that just wouldn’t go away. Dr. Justin Smith figured out that I likely had seasonal allergies and even gave me some samples to try in order to make sure he was right. Staff was efficient and friendly!

Always gotten great care here by competent doctors. Would recommend to anyone.

These guys suck. I came in to get a sports physical. It took them half an hour to get me checked. And another half hour for the doctor to come in! Don’t come here at all!

I was out of my coverage area with my HMO, so I needed to find a doctor’s office that could treat my problem AND wasn’t too expensive. I had a wonderful experience and found Dr. Smith took his time, really listened and seemed to actually care.
I had a problem later at the pharmacy with my prescription (pharmacy’s fault). I was really worried because normally with my HMO that can take at least 24 hours to get sorted out. But Rocky River really went above and beyond and got it sorted out for me.
I will absolutely use them again if needed and highly recommend!

They refused to help me at 12:30 when it says online they close at 6PM. I walked in at 12:30 and they pretended not to see me and then said I was too late.

DO NOT GO HERE, NO MATTER HOW CLOSE AND CONVENIENT IT IS. DO NOT GIVE THEM YOUR MONEY.
I went in with a severely sore throat in conjunction with an ear infection. Because I can’t currently afford health insurance, they said the base price was $ 97 … fine, whatever, I really needed to be seen. I’ve got issues with my ears, they offered to flush them to the tune of $ 63 so the doctor could look in and tell me I have a middle ear infection (which I ‘d already figured out since I’ve had a few before and know how they feel). Being short on cash, I declined … wish I’d had the sense to decline the throat culture testing which cost $ 45. After declining the flushing, I very clearly and concisely told the doctor I wanted him to prescribe me an antibiotic for my ear since I’ve been steadily getting worse for over a week. This jerk gives me a script for OVER THE COUNTER MEDICATION. Never again will I waste my time on these money hungry jackals. It would seem once I voiced my financial concerns and they’d squeezed all they could out of me, the doctor could not have cared less about actually helping me to get better.

These doctors are great the nursing staff is top notch. Never have had a bad visit. Been going to these doctors for years, Short wait time Polite staff and treated with respect! love em!

$ 97 and up for TB test! Ridiculous!
That’s without insurance of course. Also drug screens are ridiculously overpriced too!

Awful experience! Staff is rude. The doctor is pompous ass. He talked down to me like I was so inferior to him. Place does not look clean. They automatically withdrew money from my bank account before I ever got a bill from them. They also messed up a first blood test and had to call me back in to give another. They never called back to tell me the results. Ending up going to the Richard Jacobs Cleveland Clinic in Avon a few days later as a «follow-​up». NIght and day difference. Don’t go to this hack.

Nothing is worse than waking up on New Year’s Eve day with a small ailment that you want to get checked out and finding out your primary doctor is on vacation.
This is where Urgent Care is supposed to come in, eh?
Well, trust me when I say, this is not the Urgent Care for you. Suffice to say, when the Physician has to be asked twice to review the problem, then says «oh, that’s not my specialty». Followed by «What do you want me to do?» You know you are in the wrong place.
Do not recommend.
Try the UH Urgent Care on Clague. That’s where iI’ll head in the future vs. this shoddy operation.

so, this was a weird experience. i headed in here because my regular doctor’s office was booked. the nurse was incredibly helpful, patient, and kind. you can walk right in and be seen in a few minutes, which is nice.
the doctor on the other hand, was totally weird. he was very brief with me, and recommended i get a chest xray for a cough i’ve been having. once he told me there was nothing visible, he prescribed me an inhaler. i expressed my concern about side effects, and he basically told me it was up to me to fill the prescription. he never gave me any other options and didn’t listen to any of my concerns.
i later learned he doesn’t have his m.d. hmm. i will say, that if this cough keeps up, i’ll be heading back to my regular doctor.

These people are assholes. I used to go here because it was the closest non ER facility that took my insurance. Dr. Justin Smith in particular is a condescending jerk who, when asked normal, reasonable questions that a patient concerned with their body and health would want to know in order to better understand what he is telling you, or to know what other options you might have, immediately begins talking down to you and says things like «You can either do what I say you should do, or not.»
I’ll tell you the story of the last time I will ever go there: I was riding my bicycle down Detroit Road in late May 2011, and happened to have an accident where I flipped over my handlebars and broke my left arm. I happened to be less than 500 feet from this facility, and managed to make it over there. It was late in the day, close to their closing time, but by my cell phone (which keeps accurate time, synced with the carrier) I still had 5 minutes before their doors should have been locked. But locked they were. I knocked and the nurse came and talked to me, I explained what happened and that I was sure I had a broken arm, and she turned me away, referring me to Lakewood Hospital’s ER. She didn’t so much as offer a bag of ice or a band-​aid. I complained to the Ohio State Board of Medicine and received a letter from them almost a year later, to the effect that they had reviewed the complaint and elected to take no disciplinary action. I suppose in a way, I was lucky — had I gotten in, they would have treated me.
A month prior, I went here seeking relief from a bulging lumbar disc that was causing sciatica. They did x-​rays and told me I had socliosis. I went to my regular doctor a week later when I was able to get an appointment with him, and they did x-​rays of me, this time standing up rather than lying down as they did at Rocky River Urgent Care, and told me to my relief that I did not have scoliosis, and that even if I did, scoliosis does not by itself cause back pain. Because they did my x-​rays laying down, I happened to be laying down with my back curved, and the nurse who did my radiography didn’t notice this, and apparently didn’t know that back x-​rays should be done standing.

What’s the old saying? Can’t tell his @ss from a whole in the ground? That is the staff at Rocky RIver Urgent Care. This is the most unprofessional, confused, rude group of people at a medical office that I have ever been to!!! Most any medical office usually fits that description, but this group goes above and beyond to not return calls, think they are putting you on hold and talk to other people but they never did, ask why you are there 12 times while you are sick! They even went so far as to send someone in to splint me up before the doctor came in and told me there was anything wrong with me! On a previous visit my test came back positive for strep and they «forgot» to call me for 2 weeks!!! My 2 visits here are my LAST!!! These guys are horrible!!!

Super fast, friendly, service very professional