Fairfield Inn & Suites by Marriott

I’m a Marriott Rewards member, so my room here cost basically nothing.
That being said, I’m still not sure why people hate on places like this. I mean what do you expect from hotel that’s there to offer the absolute basic of hotel needs. A large shower, stocked full with soaps and such, a large comfy bed, a desk to work at and surprisingly fast WiFi. They also offer a free breakfast from 6am — 9am; eggs, bacon, toast, fruit and the list goes on. This Rogers based Fairfield also offers an indoor pool and a gym facility that was pretty much a ghost town while I stayed here.
Since I need to travel back to this part of the world two more times this year, I will most likely be staying here again.

Ashley is the rudest person I have ever encountered!!! She is quitting today so thank God that no one else ever had to deal with her!!! Otherwise, rooms were fantastic and I would stay here again because Ashley is quitting. Just beware if you encounter an Ashley that works for Fairfield inn in Rogers!!!

Great room, excellent price. Very good service at the front desk while checking in.
Top notch WiFi connectivity.
Lots of amenities nearby.
I highly recommend the Fairfield Inn

This stay was not pleasant from the very beginning! I had pre-​reserved a room through
, and upon arrival to check in, provided my reservation info to the night clerk. She then proceeds to «book me a room» which I then had to explain that I have already paid in full for a room, just need the key. She stated she was new, so I tried to show some patience, she then proceeded to charge my credit card for 2 rooms (we had already paid for the ONE room we were there for) & then the $ 20 hold for incidental purposes. I understand the «need a card on file for «incidental» reasons, but they two $ 80 auth’s were UNAUTHORIZED! She then tells me she fixed it, hands us our key to our room on the 3^rd floor, and then tells us that the elevators are broken. We’ll have to use the stairs our entire stay. When I pay over $ 80 for a room, I do expect to use an elevator when I’m on the 3^rd floor. The same clerk later, after I came back down for a drink to take my meds tried to over charge me for my bottle of water. I had to point out the price for her. The bed was NOT a king size bed! We have a King @ home, so we know the difference. And lastly, the breakfast was a huge let down. We regularly stay Fairfield BECAUSE of the breakfast & overall experience. There were NO biscuits, and all but ONE juice was out… and this was starting @ 9:20am — the closing /​10am. When checking out, I voiced all of my complaints to the day clerk, who apologized, but was unable to fix the billing issue and made no effort to ensure we were repeat customers… that is until my husband came inside, at that point she offered us a VIP pass for a free night at this same location. The manager came down to sign the pass and never once even apologized or acknowledged our complaint. I do customer service for a living… I am EXTRA patient with people because I know how hard the public is to deal with… but this experience has cost you a customer!

Ahhh my home away from home 45 weeks of the year. Great staff, the hotel was renovated a couple of years ago so it is nice and fresh. I come here for the Marriott points but I stay for the front desk staff and the breakfast lady.
It can be noisy at night, folks stomp around and slam doors like they are at home. Just turn the fan on for the A/​c and it drowns it all out.

very clean, very comfortable, reasonably priced, and the staff are friendly and helpful. the buffet breakfast is fresh with a good variety of food. this hotel is located in a good area for food and shopping. and about 20 minutes from the lake.

I have been staying here on a weekly basis and the staff do a great job of making the guests comfortable and providing as many conveniences as possible.
This is definitely not the most luxurious hotel, but it is very clean, decorated in a modern fashion and has all the conveniences a business traveler needs. I like that there is a decent variety of breakfast in the morning. The room and bathroom are very spacious, and the TVs are really nice flat screen style. Whenever I have a maintenance issue, it is quickly attended to.
The only negative aspects are that the AC/​Heat units are somewhat loud, the rooms facing the freeway have a lot of street noise, and the coffee isn’t very good. But if you have a room on the back side of the hotel, and don’t mind going down the street to Starbucks, everything else about this place is great!

I like it. Nice place to stay especially while visiting the home office of large retailer in the area. New. Nice staff. Decent breakfast. Good selection of restaurants for dinner within walking distance.