The Crumpet Team Room & Restaurant

Still a great lunch place since the move from downtown. The view is nice. Outdoor seating. Still some favs of mine is the chicken salad, the stroganoff baked potato, fruit quiche and best of all (and the real reason I go) is the ORANGE ROLLS! I could just make two of those a meal with some tea and call it good.
I do miss the assorted finger sandwich option. Wish they would bring that back.

My girlfriend recommended this place. I am glad she did. Service was very good and friendly. My order included the garden quiche with asparagus soup and an orange roll. All of them were enjoyable to eat and was so happy to enjoy a mimosa with my brunch. And the orange rolls are awesome.

I think the entire purpose of this place is intended to be a place for high tea. However, I did not have tea– so my review is based off of a lunch sandwich and orange roll which was $ 12-​$ 15.
The sandwich was something I could’ve made at home, although it tasted fine, it was nothing special and wasn’t worth an $ 8-​$ 9 price tag. It was plain bread, a thin slice of lettuce and tomato with packaged turkey and Swiss. The chicken salad was nothing special, the amount of bread-​to-​filling was lacking; with a whole inch of plain bread surrounding. The orange roll was $ 2.50– and was really the reason I went there. The orange roll was good.
How this place works: you walk in, order and pay at the register, then seat yourself. Utensils, napkins, and condiments (mayo/​ketchup/​sugar) are at a side table. You have to get it yourself. Someone walks the food out to you. Then goes away and does not return. You get your own refills of drink.
The waitress appeared to dislike her job. Why you ask? There was a table of people who came in that were older/​disabled and sat down. They didn’t know the ordering process and were just sitting. Someone came over and explained they had to go up to the front to order. They explained they were all hard to get up/​disabled and asked if menus could be brought to the table. The waitress said she would go find out. She came back and told them that they could order from the table but would have to go to the counter to pay. She then said, «do you know what you want? Do you have menus?» They obviously didn’t. They said they didn’t. She then acted like it was a big a deal to go get them menus. It was poor customer service to say the least.
That being said– this place appeals to a certain demographic. It’s a place for high tea. I’m sure their tea is great. Their orange rolls sure are. But, for me and my group’s lunchtime needs (they are only open 11 – 2)−− we won’t be back.

The food and hot tea were wonderful. The service pulled down the rating. The staff were unfriendly and looked miserable as they worked.

Love their orange rolls and tea. On food alone I would give them 5 stars. We normally get food to go, so cannot say much about ambience. But I do wish they would make the ordering process much smoother. Standing in line in the cramped space in front of the counter is definitely not desirable.

My sister lives in London, and I’ve visited enough times to know English tea. The tea is awesome, especially the loose Green Tea w/​Jasmine Flowers, which is more like the Asian tea I’m accustomed to enjoying. They offer tea with honey (they give you a small bottle — quirky), or milk (was wondering if they’d give a pint container, or in a creamer), in cute tea cups w/​saucers. Makes for a nice Instagram, especialy if you order a large pot of tea, clearly more than my 2 daughters and I could consume (so order a small pot). A few downers kept me from giving 4 or more stars;
Cons:
— ordering involves waiting on line for 1 person to take an order, paying, then taking a table number/​stand to your choice of;
— a handful of round tables that seat 2 – 4 people, or rectangular plastic fold-​out style tables (the kind you use for PTA or crafts) — they’re not even table clothed!;
— having to walk up a flight of stairs for additional communal plastic folding tables — for my girls and I, not an issue, but we’re not the normal demographics of most diners in NWArkansas — heavier, older, less athletic females, with young children and strollers in tow;
–sandwiches not normally offered in the tea rooms I’ve experienced in London, but I get it, it’s Arkansas — although tasty, weren’t very memorable, or well-​plated. The Turkey Swiss literally looked like Wonder Bread with cold cut meat and hand sliced tomato (that’s right, as in singular tomato). Really would have been bowled over if they had offered a poached salmon, watercress, egg salad, tuna, brie w/​cucumber, or some other light fare sandwich.
–Heavy handed use of sugar in the tomato bisque (w/​grated cheddar cheese topping?) and poppy dressing for a small bowl of very nice greens with, again, grated cheddar cheese;
–Price for what’s offered is a bit steep, for tea and sandwiches — about $ 45 for 3 of us at lunch;
Pros:
— Excellent table service, especially for walking up the flight of stairs with a hot pot of tea and cups with saucers;
— Tasty, but truly small slice of quiche (I’m vegetarian and used to eating small offerings, so if I say it was small, it’s hella small for most Americans!);
— Unique offering of real, loose tea;
— Orange roll, think cinammon bun, but lightly sugared (go figure, considering the soup and dressing), with an orange segment in the center — goes very well with tea, albeit, not a typical Brit offering. Clotted cream w/​strawberries or traditional scones would have been better.
I saw what looked to be a High Tea offering at about $ 55 per person (a bit steep) so I might return for a trial run, but I doubt I’ll be back for salad/​sandwiches.
My suggestions to Management are to offer true table service ordering, smaller café style tables for 2 – 3 people, section off a private room to accomodate larger parties (make them go upstairs) at wood tables, properly clothed, and invest in proper English tea sandwiches, instead of local flavor deli offerings, because there are plenty of delis in the area, but not many tea rooms.