AT&T

Sad ATT has some polite and kind employees telling you how they can’t fix or change anything on your account… but want to buy a car charger? I made multiple calls to ATT to upgrade my husband’s phone now that it’s all pay for the entire phone no deals. This was behind the scenes as a bday surprise, i of course was told 3 different things, most was wrong. They also convinced me over the phone to change my plan, which involved getting one cheap $ 10 flip phone as back up on our daughters line. The day comes when get to the store to surprise my husband, he i have him pick one out only to find the upgrade was placed on his account and now he isn’t eligible!!! They can’t reverse anything ATT over the phone did or be helpful in any way, after 2.5 hrs there. I had to go back spend 1.5 more house manually returning and rebuying my crap $ 10 phone that they convinced me to get In the first place!!! Then after being pissed, still don’t have my husband’s new phone. or element of surprise, they try to up sell me a car charger, screen protector, and case. And here I thought they were trying to do service recover and throw that stuff in for free, nope just adding salt to the wound. I never had these customer service issues w Verizon. I wasted 25 hours of my life!

Hard to find an experience that I would enjoy at places like these. My main goal is always to get in and out. They did this well here. Unlike the other patrons, those who don’t know anything about using a mobile phone, I knew what I needed and simply needed an AT&T rep to do it because I could not myself. Need a new SIM card for a phone I had recently acquired. No wait, little questions, five minutes later I was out of the store. Mission accomplished.

Very impressed with customer service at this location from the moment I walked in. The rep who helped me, Percy, was very professional and knowledgeable about their services. He was able to answer all my questions and took care of my account changes. His pleasant personality and sense of humor helped with the transaction to go a lot smoother. This is definitely my to go location from now on.

Very disappointed in this store. A very nice sales rep gave me no useful information. Said I couldn’t transfer account to new iPad and would not be able to give me a sim card to replace one I lost on a Mini. Save some time and grief and go to the Woodfield store. Problems were solved and I left with a new sim in 10 minutes.

Seriously, I have been here numerous times and the service I received from Brenda was 5 stars. Patient, professional, this gal knows her stuff! RARELY do I see such great customer service. She never rushed my many questions and seemed to enjoy helping people. I went back and bought myself a Samsung Galaxy 5. She should get employee of the year for service because it doesn’t get better. She was busy the day I actually bought the phone, but she needs to be applauded because she’s a great asset. She said she was transferring to the Oakbrook store. It’s to far for me, but she deserves recognition. People like this are far and few today.

Apparently god died and AT&T thinks they’re left in charge. It’s harder to get a phone with them then to get thru the pearly gates of heaven! Omg they need proof, proof and more evidence that u are who u say u are and that u live where u do!
Talk about overkill! I’ve been with AT&T since the late 90’s when I wasn’t married. Now my id’s all have my married last name and they have the audacity to insist on seeing my marriage certificate or another government issued verification of name change. WTF? I’ve since switched to TMobile and I’m literally paying half with unlimited data.

zero star!!! they suck!!!
customer service, more like customer dis-​service!

Good service. They are way better than the other stores. I like this place. People are friendly. Let’s just hope that everything they promised me comes true.

Even though the equipment we got from this store was faulty, they were still courteous and nice throughout the process. Overall, I appreciate the fact that this store was way nicer than another store (Woodfield mall location) that I went to. I appreciate the salesman because they listen and will explain the best options, not just what is best for them.

The employees are fine but this is about AT&T. Got Apple iPhone 4 in August, 2010. No reception at my home… I have to remember to call forward to my home phone AND to REMOVE whenever I leave. I have home office and this has hurt my business. AT&T has a fix… a micro tower — but they want me to pay $ 150 and then ANOTHER $ 20 A MONTH for another, additional data plan. I am stuck in a «new» 2 year contract and they don’t give a —- about fixing it. DO NOT CONSIDER AT&T unless they give you a decent trial period.

People here told me a straight up lie… I needed to get my phone unlocked, so I called this this AT&T store and the guy on the phone, im going to assume his name is Brad, though it might be Chad or Brody or any name the denotes someone who wears a shirt with a popped collar and an inappropriate amount of hair product… im sure his friends call him «Brosef» or «BroNamith»… anyways you get the point, not the sharpest tool in the shed, yet still a tool.
So «Brad» tells me that I should go down the street to a place that will unlock your phone if you pay them, or that if I wanted to do it through ATT it would take «like a week or a week and a half» and I would have to wait for an email with my unlock code… THIS IS A LIE… all you need to do is call 611 and tell them you want to unlock you phone and it takes about 5 minutes…
That is if they read you the instructions from the correct prompt on their computer… the kind unmotivated folks on the phone were reading me instructions for the wrong phone. It took me hours to figure out this problem, and 4 phone calls to AT&T. I finally figured out the problem with the help of the interweb… Thanks for the wasted day AT&T, a fitting ending to a horrible relationship.
After 10 years with AT&T/Cingular/AT&T and overpaying for crappy reception and dropped calls I have moved on to greener pastures of T Mobile where I am paying 25 dollars less per month and getting better service. its been a roller coaster of a relationship with AT&T and now its finally over… I feel relieved almost as though a weight has been lifted from my chest. Im free!!!