Steak ‘n Shake

The service here is so slow, and always changing personnel. It is difficult to try and attempt lunch and get in and out in a half hour, even if you try.

I would put a zero if I could. Went through the drive thru and omg!!! Wanted to vomit. The guy working there was absolutely disgusting. From his nails to his filthy hands to food or at least I want to think it was food all up his arms. I could have yaked. I should have pretended that I had no money and went down the street to McDonald’s. Hope I don’t get food poisoning from this. At least have someone with a good clean appearance working here. Nasty

Honestly, this location is horrible. I LOVE steak n shake but this place is something else. First time here, I ordered seasoned fries and got charged $ 11. I would have noticed if the girl at the window hadn’t told me she threw away my receipt.
Also, I work in the area, and my store gets shakes every Friday during happy hour. Most of the time if we get the proper order at all, we have to bring them back because they’re barely half full. I didn’t know half price meant half the product!
And giving their fries a second chance, THEY WERE COLD AND NOT EVEN COOKED! I thought it must have been a joke because they were straight out of the freezer! Ugh! This place gets WORSE AND WORSE!

My sister and I went to another Steak n Shake a year or so ago for breakfast and it was A Okay. This is a warning. The experience was beyond disappointing, so much that I may not go here again.
It took a while to get noticed to get seated, and the coffee came quickly but it was cold. I flagged our waiter, Roberto, down and he seemed to know and said he’d bring out a fresh pot… I mean that they gave us the old coffee tells you something. He brought out a fresh pot and took our cups away… Which seemed a strange way to handle it. The new coffee was hoy, and we asked for more cream as there was none left. Another guy came over and asked «How may do you want?» And I thought why are you asking just leave the handful … The coffee though hot was foul tasting.
I had the biscuits and gravy and eggs and everything was cold. The gravy was a salty congealed mess. Cold eggs… My sister’s California Scrambler was just strange tasting., they forgot her bagel and the waiter said he’d bring it right out. Maybe ten minutes later I flagged him over and asked where it was. He said that the cook was stupid and forgot to make it. He brought it over with no butter or cream cheese… I flagged him down and asked if there was anything to put on the bagel he looked panicked and said «What’s on it??» I said nothing but we’d like some butter…
While waiting for someone to let us pay so we could leave the person cooking told the waiter something like Tell them if they don’t leave I’ll give them an extra sausage Patty. They didn’t ask how everything was, they knew and why ask when you know the answer. But why serve a meal you can’t manage to prepare.
On an amusing note, they did not cover their garbage cans and there were maybe a hundred grackles eating french fries in the parking lot, vegan worms.

Don’t come to this Steak and Shake for the ChiliMac, the cook doesn’t know how to make it. After 4 attempts of microwaving it t get it hot, is a bowl of rubber bands now. The funny part is I was the only person in the restaurant at 5:45 at night, that should have told me. The only brute spot was the waitress, she was very polite and really tried to help. She is the only reason I am even giving it 2 stars the food is no stars.
So I decided to give them another chance and I warned the waiter that someone else needed to make my ChiliMac other the the regular cook. He decided to make it himself and he did a good job. The wait staff send to be getting better and you can see they are trying. I would have given the 4 stars but the manager was cooking and he seemed lost and keep confusing the waiters.

Great hot food and water was good to and Jessica B great service and great customer service and very education and she care her customer and she fix order for us .her customer and fast service and Manger Jasmine was nice and very education and come ask everyone everything okay. milk shake was very good.

I don’t normally review chain restaurants since they are supposed to be consistent from location to location (hopefully), but this was such a bad experience that I not only am leaving a review here, but I contacted Steak ‘n Shake’s customer service as well.
When we arrived there were maybe 5 occupied tables. We waited several minutes to be acknowledged. We were seated and waited about 10 minutes before our waiter came to take our order. The waiter made a comment about my boyfriend’s hair, which is long and worn in a bun. The waiter asked if my boyfriend was religious, he said no, he just has to wear it back because it’s long. The waiter then joked if he was into karate. It was awkward. After we ordered another employee came to ask if we had been helped yet. We said yes. I noticed our waiter was not helping or checking on his other tables and people were waiting with dirty dishes. After 20 minutes our waiter came by with our sodas and asked if we were ready to order. I told him that we already ordered and he played it off like he was joking and said to my boyfriend «I guess she didn’t think that was funny.» While we waited for our food our waiter was in the kitchen and it looked like he was making our food, but I did not see him waiting a hairnet or gloves. He brought out our meals and our bill without asking if we wanted anything else. My boyfriend’s sandwich was cold, which was not a surprise since I saw it sitting in the window for a while. My order was completely wrong. I ordered a chicken melt, no tomato, coleslaw and onion rings. He brought me a grilled chicken sandwich with tomato, fries, and coleslaw. He said my onion rings were coming up. I said this isn’t what I ordered; I ordered a chicken melt with onion rings. The waiter didn’t apologize, he just said oh shoot and said «well you’ll eat the fries.» I said no, I wouldn’t, I’m allergic to potatoes. I dumped the fries on my boyfriend’s plate. The waiter took my chicken sandwich and went to the kitchen. He came out shortly after with the absolute worst sandwich and onion rings I’ve ever eaten at a Steak n’ Shake. No apology either and did not correct our bill. There were pools of brown oil on my plate from the onion rings. I ate one and a half onion rings. They tasted horribly oily and rancid. We didn’t see anyone that looked like a manager, just our terrible waiter and two other young waiters. We decided to just leave. When my boyfriend paid, he tipped 2 dollars on our 18 dollar bill and our waiter was working the register and asked if he was tipping 2 dollars, he said yes. We both had stomach issues later that evening.
Our waiter was a white guy named Charles A. Worst waiter I’ve ever had. Restaurant is also really dirty.
Save yourself the trouble and go to a local place like Portillo’s. I am never going to a Steak ‘n Shake ever again.

How is this place open? The service is absolutely terrible. Laughable even. Its a joke. I would go into more detail but everyone else here has summed it up.

waited 10 minutes after being seated to be noticed, server kept forgetting what we ordered. food came out wrong, cold, not all at the same time and burned, wanted to get the shake that came with my combo to go and was told i couldnt. server forgot drinks then forgot straws. other people around getting up and leaving it was horrible, highschool age kid manager apologized and seemed sincere. I felt sorry for him. the server may have been special needs not sure but if thats the case not fair for him or the customers to be in that position. IT WAS BAD, REALLY BAD

Service is ridiculous, took them a good 10 minutes to take our order. On top of that the server kept coming back to ask what we ordered, how hard is it to do one thing that is your job? Not only that but our food took at least an hour. Does it really take that long to flip a burger on a bun?

If I could give no stars I would. First issue is with the food. The size is pathetic for the price. 2015 price, but 1955 size. Either make the food bigger or lower the prices. Second gripe is the service. It is mediocre on a good day. The waiter we (myself, my father, and a friend) had today was very rude at the end on our visit. We had left a tip in cash on the table, and went to pay at the register. The waiter also was our cashier, we paid and as we turned he yelled, «you want to add anything to the bill!» I almost went to the table to take back the tip. I would’ve showed him the tip, and gold him his behavior had just made him lose it. I should have. But I will never return to a place where the waiter asks for a tip. What a low classed individual, I will take my business elsewhere when I am hungry.

It’s a Wait n’ Walkout restaurant. It needs a new manager. The few workers there are busting their behinds and doing their bests. Where is the owner?

They need friendlier staff… especially during the happy hour times. They can get a bit agitated when you ask them to do simple things like mix your banana shake in with your Oreo and a little whip cream on top… I mean c’mon! Why would that end up making you mad?

The food was down not good but fine. The main part was the service. When I first walked in they gave me the menus and say us down 20 minutes later the finally came to take our orders, then after another 10 minutes they came with only our drinks nothing else. Then after 30 minutes they came with our food. The most interesting part is that we were the only people in the restaurant. Bottom line is don’t eat here ever

Lost my order. Had to reorder. Messed that up. Avoid.
Incredibly incompetent employees seemed to be fighting amongst themselves and in doing so were not able to even perform the most basic of functions.

This is a skip, not Steak and Shake in general, just this location. Open 24hrs but do not go there late. The service is painfully slow, we waited 45mins for 3 shakes. We did get the occasion sorry for the wait the shakes will be served soon. When they finally arrived they tasted okay (except the fact each had a hint of strawberry taste and only one was strawberry, hmmm I wonder which was made first and why wouldn’t they use clean kitchen appliances for each one?).
The patrons where served out of order, the tables weren’t cleaned off after people left, no one on staff looked happy to be there and the manager never asked how was the food/​service when he rang us up.
You’ve been warned, go late at your own risk! Who knows you might be one of the lucky patrons served out of order and receive your order in only 5 mins.

Don’t waste your time here.
The food itself is okay. The burgers are decent, and the shakes are delicious. One thing I really dislike is that the fries are super skinny, like shoelaces. Honestly if the service was better, I’d probably eat there once in a while.
Unfortunately, the service sucks. You’ll be stuck in the drive thru for a minimum of 10 minutes, even if there is only one person in front of you. Dining in is no different. I went there over the summer, and keep in mind it wasn’t during a lunch or dinner rush, I went around 9:30 pm. After ordering a simple burger and fries and a mini corn dog kid’s meal for my daughter, we waited… and waited… and waited. After 40 minutes (I’m not exaggerating… I wish I were.) we walked out. Needless to say, we won’t be returning.

This is pretty much a sit-​down restaurant version of Jack in the Box, but the night we visited, we took our food to-​go.
BF and I were hungry after our 5 hour flight from California without eating so my sister who lives in the area brought us here as it was one of the few spots open at 11pm in the area. They have a very lengthy $ 4 portion of the menu which includes mini-​meals of burgers and hot dogs.
I ordered a something-​royale which is a burger with a fried egg, and boyfriend ordered a foot long hot dog meal. I wanted this other burger with avocado, but they ran out of avocado for the day. I ordered parmesan seasoning on one of my fries which actually ended up being pretty nasty. Fries got cold pretty quick and a customer from the drive-​thru came into the store requesting new fries because the fries he got was cold.
Service seemed to be OK until the worker overcharged me for my food. It was an additional $ 15 more than what it was supposed to be and he was having trouble post-​voiding or refunding the transaction and finally called for help. The issue was resolved just as our food was being delivered.
Food quality is OK, very reminiscent of Jack in the Box. I’m a fan of the $ 4 meals but not sure I’d come back to this place if I were back in Chicagoland.

I was asked to seat myself yet the server was willing to seat the next 2 tables himself. The server forgot my drink order but started to get orders for people who came in AFTER me. At this point I walked out.
I would rather throw my money into a fire pit than patronize this location.

This is an experience that I’d be OK with never repeating again in my life.
After discovering that most of the restaurants I’d have liked to try closed at 10pm, we took our time finishing our third round at the new Bigby’s and headed over to Steak ‘n Shake around midnight. We both pretty much knew exactly what we wanted when we walked through the door, yet it took an hour to complete our meal.
A sign up front told us to wait to be seated. We waited 5 minutes before we were acknowledged, though there were at least three employees that made eye contact with us first.
Who appeared to be a manager or lead led us past booth after booth of tables covered in dirty dishes and condiments. We were finally seated at what seemed like the only clean table in the entire restaurant and waited another 10 minutes before our server came to take our order, and we can’t decide if he was on something, purposefully acting strange, or if that’s just who he is. It was somewhat awkward and uncomfortable interacting with him.
We ordered 2 Waters, a Cherry Coke, a Caramel Apple Shake, and 2 Burgers with Fries (mine with the Salt & Vinegar seasoning).
The drinks and Shake took another 10 minutes to show up. Their Cherry Coke is Cola with Cherry Syrup, which we like. We also both enjoyed the Shake, which tastes like the Caramel Apple Suckers.
Another 10 minutes pass and the food arrives. I got the Garlic Burger, which had a Garlic Butter Sauce drizzled over the top. I knew immediately that it would be messy, but our server dropped it off and walked away before I could ask for napkins and none were at our table. I also found that my Fries hadn’t been seasoned, but the receipt left with the meal showed I hadn’t been charged for it. So I also have to assume it wasn’t added to the order. Regardless, the Burger was tasty and the Fries were crap.
Our server never came back to check on us, which was both a blessing and a curse.
We finished our meals and used the disgusting facilities. Then, we waited at the register to pay our bill while the cashier confused tickets and took her sweet ass time. It took us over 5 minutes to get out of there and we were second in line.
I can only guess that this place is open at night solely to feed the drunken masses coming over from the local bars and clubs, but I’d have to be completely shitfaced to give them a second chance. I’d rather take my chances with the McDonald’s drive-​thru.