Jerry’s Handyman & Remodeling

I wish I could give it 0 stars.
Over 6 months ago I had recessed lighting installed in my house by an electrician and needed to have the holes patched and painted. I called Jerry’s.
A very friendly salesman came over, gave me an estimate of $ 199 and told me $ 70 was due immediately. I paid it via check. I get a call the following week from the «handyman» to schedule when he could come do the work. We schedule, he calls the day before and says his current job held him over, we rescheduled — this rescheduling went on for 3 more times. Finally I called the office and told them I would like to cancel due to their lack of resources (my house was on the market and it was quite embarassing to have potential buyers see holes in the ceiling). She agreed and said a check would be sent out to me for the intiial deposit. No check.
I called daily and finally was told a check was mailed out to me. When the check arrived, it was addressed to Amanda — my name is Ayanna. They demanded I send the check back. I did. I’ve been calling every other day for this refund. This has been going on for over 6 months. I was told today the new check is on the owner’s desk waiting to be signed. Of course the owner has no clue his customers are being treated this poorly.
DO NOT DO BUSINESS WITH THIS COMPANY!

Ah, the joys of Home Ownership.
So our asphalt driveway is looking a little parched and cracked. Time for a re-​surfacing, yes? After one estimate left me gasping in disbelief (almost $ 3000 to slap a coat of asphalt on an existing driveway??!) I decided to reach out to my neighbors for recommendations and referrals.
I couldn’t believe the response. It seems everyone in the neighborhood is in the same boat — needing a re-​surfacing, not willing to get gouged to have it done. Since I’d previously seen messages exchanged on our community listserve about neighbors getting together on a mass driveway resurfacing project that netted them all great discounts — thanks to the bulk business they gave to one lucky company — that became my goal on behalf of the neighborhood.
And so, an estimator from Jerry’s Handyman & Remodeling came for an in-​person estimate about 2 weeks ago, quoted us a price even higher than the first estimate, and then promised to send me an estimate for a Group Neighborhood Discount. We’re talkin’ at least TEN other driveways in need of re-​surfacing.
Incredibly, they never followed through. No promised email, no phone call, no nothing. Yes, they actually walked away from thousands of dollars worth of new business AND a whole bunch of potential new clients who might have used them for other services.
I called and left a VM. Never got a return call. Called again today and got the receptionist; there were vague excuses about how she had told the estimator to call me. Whatev. I really just called to have the pleasure of letting them know they just lost my community’s business.
Sidenote: The estimator also tried to convince us that we need a new roof, too, claiming that ours is in bad shape. Interestingly, we had just had a certified home inspector visit the very same morning and he told us our roof is in great shape.
Do with this what you will.