Stanley Steemer of Baltimore, MD

A special thank you to Gary and Rodney, from Stanley Steemers. You two were professional, funny, and nice. My floors looks incredible. I recommend Stanley Steemers. Save yourself the trouble, hire Stanley Steemers. They’re affordable and cleaned my floors in mins.

This is our second time using Stanley steamer. We have been very happy both times. They have always been on time and very professional. This time we had two Oriental rugs cleaned as well. I was pleased that they were able to clean the rugs in my home and they did not have to take them. They did a great job cleaning them. when they were finished with the house the carpets looked great. I also liked how they discussed what they were using on the carpets and let me know they were safe for my kids. The two gentleman, named Gary and Joshua, who cleaned my carpets were very friendly. I would definitely recommend them.

I’ve been debating about how to review my experience with Stanley Steemer for awhile now. They were friendly on the phone, accommodating with the schedule and provided reminder calls as well as follow up calls. The workers were on time and friendly. Here is where it is challenging to give them a rating. We hired them to steam clean our tile floors, namely to get the grout clean again and uniform, and then to seal it. They scrubbed and cleaned my small kitchen and two small bathrooms. I noticed that while the floors were wet, there were some spots that still looked dark and dingy. They explained that was because that section of the floor was still wet whereas the other part of the floor was dry. I mentioned that it didn’t seem that way to me and to please try cleaning it again before sealing the floors. They scrubbed some spots so much that the grout cracked in a few places. Still, the grout didn’t look clean and they said it would look fine when all was said and done. They dried the floors with heaters and then applied a sealant. The next day, the grout still did not look uniform in color so I called the company. They were all too happy to send the workers back out to try to clean it up again which was great customer service and I’m pleased about that. However, the grout never did look uniform — meaning the grout was white/​whitish in some places, gray in other places, tan in other places and dark brown in other places. I asked about them applying a color sealant so that the grout would look uniform but they told me that my grout lines were too shallow and it likely would not last very long. They also explained that the grout wasn’t coming clean because of the type of grout that was used.
After I gently washed the floors once with soap and water, it seemed that the sealant was gone and the floors went right back to looking dark and dingy.
I’ve never hired anyone else to clean my floors so I don’t know if it’s Stanley Steemer’s cleaning process that isn’t working well or if I would have had the same result with another company.
I spent $ 300 on the floor cleaning and the result definitely wasn’t worth the cost.