The UPS Store

The owner here is very mean. I came in to ship out a package using my UPS account. Unaware that UPS has changed their policy now having to directly print the label out at home, this guy was aggressive and mean. He could have explained things a little nicer. While he may be the owner, he should still hold UPS standards and appreciate his customers. I will no longer be doing business here simply because this guy is just so nasty and rude. Feeling like I was scolded simply for trying to mail things out. Nope, not a fan.

Came here to pick up a small order of color printed pages that I placed through their online system. My order was supposed to be done within a few hours of placing it, but when it wasn’t done a day later and I was in the area, I figured I’d drop by and pick it up.
The sole employee in the place was a young man named Matt, who clearly did not want to assist me. He flatly told me, «we never received your order and that system never worked anyway». He suggested that I email the document to the store directly, and when I couldn’t do that from my phone, he shrugged me off and walked to the back. Totally unhelpful, so I called the 800 number from within the store. Only after customer service got involved did Matt print out my order (the customer service rep, Melissa, even mentioned in my follow up call that Matt begrudgingly agreed to print my order when she called the store). I waited a few minutes outside the store because it was getting awkward to stand around waiting when it was clear that Matt was going to do as little as possible to get my papers printed.
Went back inside after a few minutes and watched him finally complete my order. Instead of actually printing the small, 3 set batch that I ordered, he printed one set and then photocopied those sheets! He then told me that the quality was all the same. Huh? The copies were clearly a bit off from the original set. He rudely told me, «if it’s such a big deal to you, I’ll print out all of the sheets» — that’s what I paid for, so yes, I want them printed. He huffed off and printed the sheets, pushed them at me on the counter, and refused to put them in any sort of protective envelope. I told him that his rudeness was unnecessary, and he simply shrugged and started talking on the phone.
To make matters worse, I requested a refund from customer service, but guess what? I have to go through the store. Since I don’t enjoy having my time wasted and I did end up with the sheets I ordered, I’ll let it go. However, I would not recommend this store.

The owner is an alright dude with notary powers. So he’s kinda like Gandalf.
My family uses this place to fax and ship things… I only came here once to have something notarized. I won’t go into details, but he hooked me up.
I was here last night, the place was supposed to close at 6:30 PM, but he took care of all his customers and closed like an hour later.
That’s not an invtation to come here at 6:25 PM FYI… just letting you know how cool the dude is.