Crocs

What great customer service! I had purchased two pairs of crocs in August as a gift. Well, time goes on, people get busy, and those CEOs sat around because they were too small. Finally, 5 months later, we went to go exchange hem. Original receipt and all. On their receipt, it clearly stated their return policy and I was already thinking there is going to be a confrontation and some raised voices in this battle of wits. To my surprise, the lady was not only accommodating, she was happy and smiled and was just a breath of fresh air. She performed the exchange, not even mentioning that this was against heir return policy. Hassle free returns and an employee who cares about her job and treats customers with respect and kindness, sign me up. I hope this croc store has more employees like her.

Disappointed and disillusioned. Spend $ 40 on a buy one get one free clearance sale for children’s crocs or should I say crocks, lol! Of course you pay for the higher priced one, that’s a given. Needed to exchange for a larger size. Oops, after sales clerk looked at the shoes and helped me pick out larger sizes (she was wonderfully helpful) went to register where cashier said all clearance were final sales. It was not on the receipt or anywhere in the store on the displays. Just wanted an even exchange for larger size. She even went so far as to say: «Most of the receipts have handwritten on it: ‘all sales final.’ Mine did not. But she would not budge and I never make a scene over something in life so minor. She asked if I still wanted the larger sizes I picked out, really? And then she said: well, you could donate them to a charity, etc. And I said; yes, I know how to do that. So here we go: Never again! And always, always check the policy on clearance – that was my fault for not asking, but buyer beware!

I don’t wear crocs but my kids love them!
The staff is always nice and helpful.
TIP: don’t forget to use your ‘green card’ if you have one because you get anextra discount if you use it!