AAA Property Management

Worst company to EVER do business. They never follow through with what they say will get done. They do not return calls, billing is a JOKE! Billed for water, sewer, garbage, however they send the wrong bills or only late notices, but never the bill itself. The city will not release the info to a tenant directly so you’re stuck paying late fees etc. because AAA property management can’t follow through. DO NOT RENT FROM THIS COMPANY!!! I can’t wait until we find a new place and get out from this slumlord.

By far the most unprofessional place I have ever delt with. I have mold in my house, broken drawers and cabinets, broken AC and sink disposal that WE fixed! They never answer their damn phones and completely abandon their tenants needs. Oh, on top of that, they blame everything on you because you didn’t fax a fucking request form! I FILLED OUT 10 REQUEST FORMS AND NOT ONE CALL BACK! 110 DEGREE WEATHER AND THEY DONY GIVE A DAMN IN THE WORLD! It gets better, I go in there to complain and Gina at the front desk and she can’t find anything I sent and starts balancing papers on her desk with no shoes on thinking that it’s funny. They send bills late which in turn has US paying late fees. For anyone reading this wondering if they should work with these people, I beg u to not. I pay $ 3000 rent for shitty service. After my lease is up I’m gonna give them hell. STAY AWAY FOR THE LOVE OF GOD

Completely unprofessional; I have been calling for a week trying to get ahold of someone to view a place posted on Zillow. When I finally get a chance to speak with someone she acts dismissive and tells me the place is showing at 2:30 today.
I had some trouble finding the place as the only entrance is in the alley. At 2:40 I finally find the front door where AAA’s employee Terri Dougan (thanks for writing it on the app Terri!) asks if I am here to view the place, rolls her eyes and informs me she was just about to leave. I take a quick look at the place and despite the fact thay no one has seemingly been inside since the last tennet, much less cleaned, decide it might work. When I come back out to find Terri she is sitting in her car and choses to run through the application process half in her drivers seat, in a group setting, addressing 5 adults as though we are 4. Not sure that she even noticed that is why 2 people walked off mid way through. She did manage to get them to come back for an application though I believe she missed their lack of enthusiasm.
The application is now in the trash, I have zero intention of dealing with someone who believes their time is too valuable to do their job. I will never deal with this joke of a company again.

After several attempts to contact someone about a place for rent I was constantly told I would be called back. After being told I would be called back after her daughters braces were taken off. Never heard from her. Very very rude, horrible customer service. And by the looks of the Unilocal reviews I’m not the only one who feels this way. Wish I could give ZERO stars…

I rented from this company ²⁄₂₀₁₃ moved in same time, no main bathroom, every system failed to work. I looked at the move in sheet and according to him all in perfect working order. In fact he even noted a electrical plug receptacle when in fact there were none at all (weird huh?) He had checked off all the systems as good, he never bothered to check them. The house I rented was completely broken. It took 1 month and 13 days to flush without over flow and to shower without 6 inches of water at my feet. my calls and emails, certified letter were all ignored. I was belittled, yelled at and made to feel like I was asking too much. If I had known then what I know now, AAA would not be in existence today. The homeowner fired him shortly after and hired a far worse company. I will see them in court soon.
I am 46 a divorced X real estate appraiser with credit issues (foreclosure and divorce) AND three dogs. I have rented since ¹⁄₂₀₀₉ and am proud to say I have always paid my rent in time and in full, never cause problems, never had a complaint from anyone. I love a nice home and because my budget is small have to settle for lesser homes that need things like paint and flooring and are hopelessly out dated but made the best of what I could. I had to be willing to spend some $ to improve a property that was not mine and hope the owner appreciated it. LOLOL
Only one of the five people I have rented from gave me a cent of my deposit back. All claimed I had done several thousand dollars worth of damage (whatever my deposit was) It was not true, in fact the opposite was but they all stole from me, a divorced out of work appraiser on her own. What proud people they must be. In all but one case my deposits were stolen.
With this review I want to give some hard won advice about this rental gig. If your having problems like a bathroom does not work, plumbing, heat and or air, call environmental Health and COMPLAIN. You cant win in court if you dont call them and that is one piece of info I have yet to see out there for those in need.
Building code, environmental health will inspect and cite the owner, laying the path for a kick butt, you SO fkn deserve this lawsuit
Contact the office of DRE which holds their licence, start an investigation.
They started inspecting rentals in 2013, they know the problem exists, but to the degree it does I am doubtful. If you have to rent from these morons, know that you can fight back, keep excellent records, notes and dates, know your rights and the law,
Here is the FUN part, I see no Licence with the DRE for the rental again there now, nor do I see a BROKER associated with that business, think anyone will notice???
I will see them in court.

Wow… after seeing reviews on this company there is no wonder they purchased such a company like Northwind Properties from Mike Murphy. This company bought Northwind Properties and has disregarded the previous bills owed to vendors. Granted, Mike Murphy is the low life who caused these issues but when purchasing a company you purchase the debt. This company said they have nothing to do with his previous bills. That’s not the way business works but after reading these reviews I see it does not matter. This is what happens when dealing with fly by night companies.

After reading the reviews, I AM SO LUCKY! My wife was stood up for an appointment to review one of the rentals. The agent never showed up, the sign was down and it pulled from Craigslist. I won’t go into the detail of calls with Michael and the agent, but, I didn’t see any BRE (Bureau of Real Estate) license number on AAA’s site. I also checked the local MLS for Michael’s license#. Couldn’t find it. Checked Hannah too, nope. Could be I have the spelling wrong, they are licensed under different name, just missed it, or they don’t need one. But if you are listing or renting, before you fork over any dough, you should ask for SOMEBODY’s license number and check it out with the BRE. Something smells!

9÷19÷13 update
I’ll title this «Aaaaarghhhh!»
So my original roommates (who are now living in North Carolina) had to fax a signed document to AAA property management (on 9÷16÷13) to sign over the full deposit check over to just me because the original deposit check they mailed me had all three of our names on it, and since i originally took care of the deposit when we moved in, it was only me who should have been issued the check (which we all emphasized to them before they mailed the deposit back to me… yet like I mentioned in my previous review they lack communication skills)
ANYWAY I went in today (9÷19÷13) to have them issue me a new check and Michael didn’t even bother to see or speak to me. He had his niece go back and forth from his office to the small waiting area where I was to relay messages that he had been bitten by a brown recluse and wouldn’t be able to speak to me and wouldn’t be able to issue me a new check even though I brought him the original one.
really? a spider bite. (karma?)
If you are that sick, why even go to work then, Michael?
So in the midst of going back and forth between his office, his niece informed me that he said he’ll take care of it tomorrow (9÷20÷13) or monday (9÷23÷13).
Really? Does he think my life revolves around his schedule?
So I asked if I could have that in writing and she said he said «no» and that «he’ll take care of it by Monday»
wow? really… always at your convenience Michael? you blame not doing your job because of a spider bite and that you’ll take care of it but can’t even give me a written document stating you’ll keep your word?
This has caused me so much of a financial burden and unnecessary stress. I should have over a grand right now in my account and I have less than $ 25. I have bills to pay. This company really needs to get their shit together.
21 days after you move out they claim they’ll give you your deposit back. Can a company like this get charged a late fee for not giving me the deposit in the 21 days after i moved out? what say you? if I don’t have that deposit check in my hand by Monday I’m going to have to take this company to small claims court or something. this is just getting more ridiculous.
(I really hope you read this Michael and Hannah)

When I moved out of the house I was renting from AAA Property Management, Michael Overhoff did a cursory walk through. He offered to fix the small holes in the wall from a door handle for $ 75. He also said he would talk to the owner about how much she might chip in since she was selling the place. Not sure if he talked to her, but he did charge both of us the $ 75. We were both sent invoices for the work that had been «completed.» He did not fix the holes (I met the new owner after she had moved in and saw that none of the work had been done). I called him to ask him for an apology and to return the money. HE HUNG UP ON ME. No doubt from pure embarrassment. Although this is a small matter, it shows his bad character and unprofessional behavior. He was a referral from the real estate agent who sold the house. All I could do was make sure the previous owner told her real estate agent not to refer him to any more clients. This is not a reputable business owner.

My husband and I got scammed too… there were already holes in the way that we mentioned to them, back yard fence was poorly contructed… we cleaned up and everything but they decided to charge use for a bunch of other things that we didn’t cause… when something is broken they take months to contact you come look at it and say oh that it doesn’t need fixing… HELLO…do you live here… not like you would know because you only come once a year to look at things. we only lived in the house for 1 year… total rip off… will never rent from this company ever again. even if it were the last one on earth…
oh and same with us brady L… we are refusing to pay for it… I hope and pray that this company falls…

0 STARS: I suggest reading Google reviews before renting from this company if you my horror story isn’t enough. STAY AWAY.
Rent: 1400 Deposit: 2400 $ ish
Nothing was cleaned before we moved in, cobwebs everywhere, dirty lights, no door stops, missing blinds, previous owners put in an ugly drip system which said would be cleared before we moved in, carpets would be cleaned. Moved in 2 days after previous renters left, everything was the same.
We cleaned carpets our self, vacuumed and was full of white powder, asked to see receipt for cleaning, was «misplaced» we used my roommates professional carpet cleaner, water was black the day after we moved in. Never answered phone or fixed problems, when they were fixed it was months later… Stove broke for 3 months, was flaked on by repair guy ¾ times… AC broke in summer, took 2+ weeks to fix in a 2 story, it was literally 100+ degrees and humid… couldn’t sleep.
Dumped 500lbs of rocks in our drive way that were suppose to be put in before we moved to cover up all the black tarp in the backyard, WE had to wheel barrel it back and put it in. Fence was falling down due to 2 pit bulls trying to break through and kill our dogs, complained got excuses on how it would need the consent of the neighbors blah blah, never got fixed. We had to barricade it with left over iron-​rod and rocks and boards from previous tenants left in the back.
Constant excuses and lies, Hannah was always fake nice but I can see why, when you have a God awful company like AAA, complaints must have been NON STOP. Mike the owner is the worst person EVER. We complained over the phone to Hanna and he was heard yelling and cursing and saying how all of our house problems were not his problem, oh really are you not the OWNER/​MANAGER I guess not since no managing was happening. Total loser.
Its been almost a year since we moved out, They kept our entire 2k+ deposit and charged us for pre-​existing dmg… Charged us for carpets which were never cleaned (I actually had Sears do half the house before we moved out), the fence falling down which we complained about, removal of previous tenants trash we used to hold up the fence, missing blinds and the list goes on. DO NOT LET THIS COMPANY SCAM YOU. Not only did they keep all our deposit l which we knew they would after all the issues we were having we googled the reviews and kissed our deposit goodbye which is why we didn’t bother with basic cleaning before we moved out.
They then started sending my roommate and I collection letters for an ADDITIONAL 1800 $… Over my dead body and just recently was reported on my credit… Don’t care, I refuse to pay a scam artist company like this, so STAY AWAY!