Abercrombie & Fitch

Abercrombie jeans fit me really well, but I always dread shopping for them, as the aroma of doush usually eminates from the store. I was very pleasantly surprised today! I entered with my mother. Also my son, strapped to my chest (see profile picture) Pride: out the window. Mission: jeans, get out fast. Straight to the clearance jeans. Couldn’t really bend over very easily to find my size with a 20 pound baby strapped to my chest, that’s when the nicest Abercrombie employee I’ve ever met approached me to ask if I needed help. I apologize in advance for potentially butchering your names spelling, but Aziz? You were amazing! Even though I didn’t find exactly what I was looking for today, I’ll be back, soon. Thank you SO much! Hands down the most welcoming and friendly help I’ve ever received in an Abercrombie store in my life.

They wouldn’t let me exchange an electronic gift card, that I got emailed to me, for a concrete, hard copy gift card. They say it’s more convenient to have it emailed and I ended up walking out being upset. I know the truth why they won’t give me a concrete card. It’s because they don’t want me to have the option to give the gift card to another friend as a gift since as you can tell I hate this store. It makes me more mad how they lie about stuff to their customers too. Gift cards are the #1 way of making money for businesses. I hate them. Why not just give cash and say «I know you like this place so spend it there» and let the person have a choice. Also people forget about their gift cards. It’s literally like giving free money to companies if people don’t use them. It pisses me off when I get gift cards rather than money. But I am grateful to get anything. Also they had bad customer service and I had to wait like 10 minutes to get helped them I find out it was all for nothing.

Don’t come in here if you want to be gawked at with so much disrespect!!! Horrible customer service! Crazy rude! Don’t walk in just keep walking by!!! Don’t even bother to look in, they won’t help you one bit!!! What a horrible experience!!! I’m pretty sure they were trained to be rude and mean if you don’t look the part!

Beware! I couldn’t shop in here. I like the clothes and the sales are awesome. But there was so many colognes in the air I was choking. Seriously, my friend and I had to leave it was so bad. We were in there 5 minutes really trying to shop but had to leave. We still smelled like it quo minutes after we left the store. We over heard other people leaving for the same reason. It’s usually pretty fragrant in there. But this store always seems to smell strong even walking by its mall entrance. Avoid this particular location unless you want a crazy headache.

I agree with Alec M., I usually get great service here. Which is strange. I usually only go here for their jeans on clearance. They’re SUPER comfy. Can’t really find any others that fit as well either. Maybe I need to look harder haha. They’re clearence can be ok, still, a short sleeve should NOT be $ 20+ But, it’s the name you’re paying for.

Admittedly, I don’t shop at this place much due to it being overpriced and often times pretentious attitude of the company. But there was a really big sale.
First, I have to wonder WHY the company finds it necessary to assault their customers with perfumania strength febreeze-​meets-​car freshener odor. Please don’t spend more than 10 minutes in there if you are sensitive to scents because it will give you a headache. I, literally, stuck my face in my boyfriends shirt to mask the smell.
Second, service is awful. One associate nearly ran me over (admittedly I am a small person) and didn’t notice. I wanted to try something on and apparently bothered a sales rep to offer me a fitting room. Overall mood and attitude of workers… RUDE.
P. S. A&F puts some damn clothes on your ad models! What the damn hell we supposed to know what you’re trying to market?!

Do something about your staff. I walk into the store with my boyfriend and we notice them looking at us up and down (mugging) us like we just walked into a a party. We didnt even feel like looking anymore. Never again will I come here.

Was in here earlier and found a great sale going on. I bought a pair of jeans for only $ 20. Store was clean and didn’t smell to strong like cologne as compared to others I’ve been in. Will return.

Shockingly nice and accommodating staff, especially for an A&F store.
I’ve been noticing this over my past few visits to other stores, including Stoneridge in Pleasanton and Vintage Faire in Modesto… all of the employees were smiling, talkative, and super helpful. The man at the entrance yesterday was even conversing with customers as they walked in. When the store didn’t have an item I wanted, one of the women working called the Arden Fair store and arranged for me to pick up the item there. Totally surprised and much happier with A&F with this sudden focus on customer service. Regardless of your opinion of the brand, you have to give them props for bending over backwards to serve you.

Love this store and the music they play. I also like the way it smells, the perfume they have is so right. The prices are pretty reasonable too. I like the sporty selection and the way everything is laid out. The size and colors you are looking for make shopping easy. You help yourself here for the most part. The girls working here leave you to yourself for the most part which is fine with me. I usually know exactly what I am going to get whn I walk in anyway. I am not a teenager by any means but I do like the style of most of what is here. The clothing feels comfortable to me. Easy and relaxed, ready to throw on.

I have to say abercombie has excellent clothing quality and is very stylish though the prices may not, especially when I hear the CEO has a top of the line private jet. BUT they do have a lot of sales and i mean alot. The worst part is the staff, sorry but they are completly idiotic here’s some examples:
People told me they weren’t good at answering questions so I ask the floor salesman if the jeans were on sale and she said «I don’t know» then walked away its happened 4 TIMES all with different staff. To once again check this I asked for something that had the 40% off sign write next to it and asked if it was on sale and once again the answer was «I don’t know» it’s not sarcastic either its like they mean it.
Otherwise great prouducts.
Clothes:5/5
Price:4/5
Staff:1/5
Atmosphere:4/5
Overall: ⁸⁄₁₀
I do recomend this.

This store needs to take a few lessons in customer service from Nordstroms. I purchased several items for my daughter and when I got home noticed the salesperson forgot to put the perfume in the bag. This was disappointing, but accidents happen. I called the same day to explain what happened. The person I spoke to checked the computor and agreed they had one too many perfumes. My daughter drove back with the receipt and explained to the salesperson what had happened. The salesperson picked up the phone to speak to the manager. The salesperson said, «Supposedly, the perfume wasn’t put in the bag…» My daughter said she felt as if they thought she was lying and was treatly very rudely.
Abercrombie & Fitch: TRAIN YOUR EMPLOYEES!!!

Walking into Abercrombie is a lot like walking into one of those flashy clubs that secretly houses a mafia hideout. Its as if there’s some kinda dark, questionable establishment lying under that guise of a super-​dope college orgy club only the coolest VIP kids can get into. You ask the greeter-​boy, «Hey man, where can I score some «vintage tees?» *waggles eyebrows* «And he’ll reply, «Hey man, I d-d-don’t know what you’re talking about! Heh heh. I-​I just work here!»
But enough of my comparisons. Unhelpful staff, decent clothes; get them on sale.
Really though, don’t ask questions. Last time I asked a question, which was about an exchange, I literally had to tell not one, but TWO people who were fussing with my order, how the math worked in exchanging my one shirt. Mind you I’ve never worked a register in my life, nor have I considered myself a math whiz of any kind. It also helps that I resemble one of their models (which is why I shop there, its a good fit) they probably just figured I worked there before or something ludicrous.

That means if I could rate lower I would. Has anyone heard of the kids’ sizes push-​up tops they are currently selling? Yes, Abercrombie has stooped to a new low. The new product can be accessed and viewed on their website at this moment– Abercrombie is selling a push-​up bathing suit top to girls as young as 7! This is ridiculous. Take a look at the size chart for the tops, the largest size is 32″ and that’s not counting the padding added on! I don’t think it’s appropriate to advertise nor implant the idea of young girls needing to have a «push-​up» anything at any age, let alone before they hit puberty. And think about the ideas implemented in young men’s minds, let alone the pedophiles.
Abercrombie, what are you really trying to sell? Clothing to our children, or our children???

I decided to review this place mainly because I used to get clothes from here all the time about 7 years ago when I was really in to this place. I have come to learn that it just isn’t worth price. Not only that but, their clothes fit so awkwardly. I think it might of had something to do with being tall but their shirts were awkwardly short. Lastly, every time you go in there you feel like you just walked in to a rager and kids are about to start dancing with glow sticks. It’s a no-​go for me now.

My tweens loves this place and judging by what all the other kids are wearing at their school, I’d say so do a lot of others. Pricey for kids clothes so I usually shop the sale racks. The quality of the clothes is very good. Yes, the employees are all white with model figures and good looks and they’re usually busier gossiping amongst each other than providing good customer service, but I’d rather be left alone anyway. Sizes start at size 8. Wished they had more slim boys sizes. They’re strengths are tops. Not too much selection on bottoms and certainly not willing to pay more for my kids jeans than mine!