Babies R Us

The manager Larisa I believe is her name, or maybe I’m spelling it wrong, but the manager is so professional and nice! She helped us out and was so patient, we got a beautiful baby bag!

I did my baby registry here and as a first time mom, I was overwhelmed with everything but hey, they have plenty of overpriced stuff for a baby. Number one complaint is how hot it is inside the store. When you have pregnant ladies and their families walking around all day its very uncomfortable and no air conditioning makes it worse! Tip: bring your own water! I bought their water just to get through the entire store once. Having it so hot inside made me irritated and I took a break on their rocking chairs. Their customer service also needs adjusting, the baby registry took awhile to get going since we had to wait for help. After I did one trip to the store I finished my registry online because I didn’t want to come back to the store. Overall I would shop online and try to avoid this HOT store.

HORRIBLE customer service! When you call to check on a product availability, and the Manager (Debbie) says «Yes, we have a bunch, there on the shelf to the left immediately inside the door,» you tend to believe that they actually have them in stock (especially when the Babies R Us website shows 6 available). So you drive there to get them, and then they aren’t where you’re told. Simply ask an associate (Sammie) who swears they have them and her and the store manager «search» for 30 minutes to locate them, during which time the store manager disappears and the count miraculously becomes ZERO! But instead of coming to say anything, she leaves us waiting for her. Are you serious? Not somewhere I want to shop again. UGH! It’s even more frustrating when a completely different associate tells you that the manager really did adjust the in stock count to be zero!

This store has terrible service! No one wants to help, or even answer questions. Every employee is on their cell phone, or chatting as they rest in the store. Useless!

First of of all i’d like to say I never wright a bad review until my second negative experience in a store and with that said I will never go back to any babies R Us ever again. The customer service at this place is the worst I’ve even encountered and not just by one employee it’s the entire staff. Do your self and your kids a favor and go one block over to BuyBuy baby the staff there are very helpful and the prices are cheaper.

Horrible customer service every time. A girl with tattoos on her left arm has a horrible attitude and needs to learn what customer service is.

Babies R Us and Toy’s R Us is a dying chain and you can feel it the moment you enter their stores. This particular location is pretty disorganized and everything is poorly stocked. Do yourself a favor and go to Walmart. The prices would be cheaper and that’s about it. The working staff (non management) here is composed of a bunch of teens to young adults who most likely don’t even have kids and can not figure out how to close a simple stroller without taking out their phone and watching a youtube video. There are better alternatives to this store and it’s within walking distance

Debbie is the best, she has always taken care of My wife, myself and our new twins. Everyone else has been very friendly and helpful as well. Cant beat the service here. We will be back.

My family went here this weekend and the service we were provided was amazing in particular from a young man named Steven at the front register. Not sure how long hes worked there but a young man with a great attitude like his should be given many opportunities within the company which would only benefit them. Keep up the great service Stephen and just know that some people really appreciate you.

If Walmart had a nursery department this would be it. And I’m not talking about a Walmart in Granit Bay, I’m talking about Walmart off Hammer Lane.

This place is just so «unprofessional» beyond imagination! I remember coming here for the first time 2 years ago for my 1^st baby, and I was disappointed in everything, from our registry to purchasing to the employees that are just not very nice at all. For example, we purchased an item, and without noticing it, until we got home, the box was taped and appears to have already been opened. When we opened the box, the item in itself was used! with hair and cotton balls on it. What in the world kind of representation is this store trying to paint for the company? When we brought it back in, the employees who helped us was just plain ‘unhelpful’ she implied that we opened the box, used it and wanting to return it. I remember my husband and I in shocked, just shaking our heads… and her response was. I can only give you credit for this… which was fine since we used a gift card from our baby shower. Since we had a credit and a little bit more credit on the original gift card, we decided to return and try again to purchase other baby items, and not surprisingly another bad experience as the woman at the register wouldn’t even accept the coupon we presented to her. She said that they were «out of stock» for that coupon meanwhile we were holding on and ready to purchase the same exact item. She proceeded to argue that they only had «limited’ items to apply that coupon to, and they’ve already met that. I, seriously, have never heard of such a thing, my husband and I then decided, just pay for it to use up all of our credit and never return.
Well fast forward to almost two years later… I had to purchase for a friend, and when I called, I got passed on to other team members, without even letting me know that the phone is being passed on to another person… so the process of asking one simple question just kept going and going… VERY VERY Unprofessional.
To the Babies R Us Management ~ please, you ought to do something about the unprofessional environment in your Roseville Store. You’re continuing to lose customers, it is very disappointing to walk into a store filled with unprofessional employees and cannot provide good customer service. This store is an absolute disappointment to many of us!
Thanks!

Got a coupon in the mail valid from June 1 – 30. Brought the coupon in on June 23 and was told they were out of the promo item, so fuck you. Ok, they didn’t say fuck you in so many words, but that was the message and it was very clear.

In beyond any sort of disappointment with this establishment it’s not even funny. They ordered the toddler guardrail wrong, AGAIN. FOR THE THIRD TIME. So we are done. Got our money back for the whole thing. You could not PAY me to shop here ever again. EVER.

As a mom of three, babies r us has never been my number one pick for the little baby things (i always found going to target more convenient) but I definitely always went here for carseats! Stopped in the other night and was immediately offered help. The employee tried his hardest to find us what we were looking for but unfortunately what we wanted that night was not available at all. So we decided to pass on getting a seat and wait to check out buy buy baby (since we had never been there). Unfortunately we did not have a great experience at buy buy baby so we returned here to see if you had the seat we had liked at buy buy baby. They had the seat and were able to ship it to our house for free! In addition the employee gave us a 20% off coupon to use! We are definitely happy with babies r us and happy to have purchased now all 6 of our kids carseats through them over the years!

Check out their clearance. They had super deals, like outfits for under $ 5. As with all kid/​baby stuff, it’s best to wait for the stuff to go on sale. Prices are comparable to other baby stores.

If you are considering having a child, take a trip out to Babies R Us and watch the blank and exhausted faces of the parents trying to calm their kids down enough to grab kid essentials– it will make you pause and possibly reconsider. It may sound like a joke but the parents walking around in the store look absolutely miserable and I almost want to pay for a babysitter so they can have a night out. After shopping in the store, however, it may not have been their kids that was the root of their misery but the fact that they had to shop at Babies R Us.
Customers aside, the store is ridiculously mismanaged. The clothes are just thrown on racks and there is absolutely no order to the displays. There is also a large amount of clothes that are just thrown on the floor so you have to walk around the pile of discarded clothes or just drive right over it with your cart as I saw repeatedly happen in the store. I went in last summer to pick out a swimsuit for a friend’s daughter and the three or four suits they had in stock were scattered across the store– some were in the toddler section, others in the baby section, and still others in the swim section (which comprised more of goggles and inflatables than actual swimwear). There wasn’t a set of racks that had all of the suits displayed together arranged by size. Nope that would be too easy. They make you work for it. First you have to find a suit that you like, then you need to scour the entire store to try and find the right size (if you are looking for a girl, don’t forget to check the boys section and vice versa).
Despite my horrendous outing the first time, I had to go back to pick up a pair of premie socks for another friend’s son. I had tried Target before and was having trouble tracking down premie socks and thought, «Hey Babies R Us will have it, they have baby right in the title!» Knowing the misery that awaited us, I asked an employee as soon as I walked in if they had premie socks. She said she wasn’t sure then conferred with a couple other employees stationed at the baby registry and came back shrugging her shoulders. She said it might be over there. «Over where?» «By that wall.» «Which wall?» «That one over there.» Frustrated, I gave up trying to figure out her directions and just started looking at all of the different walls. I found one that said premie yet there was no premie clothes whatsoever. Great. I get to go search. My husband and I circled the entire area trying desperately to find anything that was for a premie but came up with nothing. Who knows, maybe all of the clothes were with the car seats. Once again, clothing was thrown on the floor and everything was thrown on racks without care. I walked out fuming, vowing to never again step foot in that building. Never again.

The store has gotten quite organized withing the last year or two and the shelves are stocked and looking nice! Some of the employees seen clueless and confused, but hey, what do you expect with new staff every so often. The registry system is great and so are registry staff. Returns, on the other hand, may cause you frustration (I know the ins and outs fairly we’ll). Just keep in mind, if you don’t have the receipt or it’s been over the limit of return from the receipt, you’re going to (most likely) get a lame return price. If you want more, shut up and try craigslist. Staff is friendly, managers are helpful (ever since the company transferred managers in who know how to manage), decent selection of merchandise, and the sales are fantastic.

Babies R Us has horrible customer service and a disgusting nursing/​diaper changing room. I am rarely ever greeted when I go to this store. Store associates are few and far between if I have a question. The lines take forever because it seems as if they only have 2 people working in the store.
I also had to come in to return a bottle. Apparently someone opened it, used it, and returned it because when I bought it there was a piece missing and condensation in the bottle. Yuck! And it was returned to the shelf to sell again? Shame on you.
Then I took my 2 month old into the nursing/​diaper changing room. It was filthy, crumbs everywhere (that looked like maggots from a distance), stained chairs, dirty carpet, just gross. I walked right out and decided to change my baby in the car. From now on I will shop at Buy Buy Baby.

I really don’t understand all the low reviews for this place. I had a great experience. I order a glider and an ottoman through layaway and the whole process was a breeze. They promptly called me when it was ready for pick up. They even helped me (and hubby) bring it to the car. They loaded it into the car even though hubby could’ve easily done it. Parking is a breeze and they have expectant mommy’s parking that other places don’t have. No one was diffcult to work with. We didn’t even have to wait long.
I love that this place is separate from Toys R Us rather than being with Toys R Us. You can get what you need for your baby and trust me they have an overabundance amount of stuff you can peruse through. I could spend hours here just looking at everything.
I would definitely be back to this place. The customer service people really made my experience enjoyable rather than a hassle. Trust me, it’s easy to piss off a pregnant person. This experience was far from that.

I can see how Babies R Us has cornered the market on all things baby registry-​ish. Strollers, diapers, clothing, bottles, cribs, breastfeeding stuff, etc. etc. They’ve got everything for us breeders.
The process is simple: you go around with a scanner to come up with your perfect registry! I came here to buy some gifts for a friend and half the stuff was either out of stock or only sold online. Very frustrating!
The store itself is quite massive and finding things on a registry list was akin to a scavenger hunt. Let’s take for example BPA-​free 9 oz. bottles. Located in Section A. Where the heck is that? The store isn’t labeled accordingly. The SKU#s did not match up. The boxes were torn. I had to find a sales person who had to go back and help me. With the other stuff, she couldn’t take me to the other parts of the store, it seemed they were short-​staffed.
By default, out of an entire list of registry items, it seems that I was quite limited to what I could actually purchase. So for future mothers-​to-​be, if you register at Babies R Us, be sure to list A LOT of things — you won’t look greedy or needy, it will just make it a lot easier for the gift bearers!